Overall rating
4.09 / 5 stars
Redmine is an open-source cloud-based project management solution based on the Ruby on Rails programming framework. It is a cross-platform and cross-database solution and allows users to manage multiple projects within the system. Administrators can allocate each user to have different roles on each project. The issue management system allows users to define the status of each issue and they can set the priority on a need basis.
Users can set workflow transitions for each issue type and role. It has a document management system, which allows users to share files on the system. Users can collaborate with each other through its messaging platforms. Other features include Gantt charts, a calendar, time tracking functionality, feeds and email notifications and self-registration support.
Redmine supports multiple databases such as MySQL, PostgreSQL or SQLite. The solution has multiple LDAP authentication support. Customer Support is provided via forums and chat.
Issue tracking
Role-based access control
Project wikis
Repository browser
Time tracking
Workflow
Overall rating
4.09 / 5 stars
Filters:
Showing 1 - 20 of 79 reviews
January 2017
Gio from Northrop Grumman
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
1 of 5
Functionality
4 of 5
January 2017
Free Project Management
Redmine provides a simple and easy to use tracking and project management software system all built into one. Redmine's issue tracking or ticketing system gives developers a fast and flexible tool to address issues with the software. The tool can also be used to track projects and to "chunk" projects into smaller bite-sized sub-projects that increase productivity and help members of a team keep up to date with the progress of a project. I've used Redmine with teams and found that the collaborative nature of the product can help members stay in touch and help with assigning subtasks. As a scrum manager, I found that it helps greatly in sprint planning and reporting. Also, you can generate Gant charts to visually show where a project is at any time. The best part of Redmine is that it's open sourced and given some customization, you can quickly create a ticketing and/or program management that helps meet the needs of different members of a team. Redmine is also free to use, which makes it popular with small and large organizations that don't have vast budgets for software purchases.
Pros
1. Open-source (free)
2. Easy to use (once it's been customized)
3. Flexible (can be customized to your needs)
4. Multi-purposed (serve different roles at the same time)
Cons
1. Requires someone to administrate it.
2. Requires installation, but a cloud based version is available.
June 2018
Matthew from City Assets LLC
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2018
Best Project Tracker/Management/Team Tool bar none
Excellent project/tracker management - faster execution of projects
Pros
You can get the bare bones redmine up and running in minutes using a bitnami stack. Out of the box it's built for speed and simplicity, but if you are prepared to put some minimal effort in to add plugins, you can add many features, all free, that take it to the next level.
Cons
The barebones version leads many (reviewers on this site included) to think that's all there is. It's built to be modular and extensible, so if you don't like the UI, you can simply add themes, if you want it to do additional stuff like tight email integration, agile (yes there are multiple free versions), helpdesk, Work Breakdown Structures, Charts, fully customized menu bar, repositories, Vault, Excellent Wiki, integrations to Slack and other ticket systems etc - you can do all of that. But because people see versions of Jira or Service Now running with more features (both of which require much more knowledge and effort), they think that redmine is underpowered. So imho that would be my main issue - it's reputation regarding functionality and security - both unfounded.
June 2018
Felix from corporación Estelio
Company Size: 11-50 employees
Review Source
Ease-of-use
4 of 5
Value for money
3 of 5
Functionality
3 of 5
June 2018
A very beneficial tool in project management
Pros
The tool organizes the projects very well (you can administer more than one without problems), you can track incidents and errors separately. I love personalization in the distribution and categorization of the stages of the projects. it is entirely useful to cross-reference tickets (which are related). this prevents the creation of orphan tickets since you have an absolute control of the resolution of tickets
Cons
It is well designed for the management of small to medium-sized projects .. with large projects it is complicated because it allows to make so many changes in the structure of the project that it is counterproductive, at first the interface seems easy but when using it and having so many functions that it would be necessary A previous training for the use, it becomes very expensive when you upgrade to the premium versions of the tool. The Ruby on Rails pre-configuration requires technical experience, this is an additional cost. The administrative interface is not as effective and does not offer as much functionality as the rest of the tool. the distribution and loading of errors and incidents must be well defined, it can be a problem if the team does not understand well when it comes to "closed / result" or "Open / solving" ... it is not a 100% tool intuitive
May 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
1 of 5
Functionality
4 of 5
May 2018
Good open source ticketing software
A useful ticketing system as well as a time tracking system for free, as it is open source.
Pros
I used this software in two companies that had it customized to their needs. So the possibility to customize features to fit the company workflow seems to be properly working. We used the time tracking feature to know which part of a project was taking more time than planned. The ticket's features are very useful for teamwork as you can see who worked on what task and when. You can also easily add documents attached to the task, and even write some Wiki for projects that may need it.
Cons
Redmine can be quite complicated to use, for one not used to software like this. For example we used to open parts of the software for clients when we were doing fine tuning on applications and websites, and often the client needed a small training to be able to create ticket and answer questions on the ticket.
July 2018
Anonymous
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
3 of 5
Functionality
4 of 5
July 2018
Great free software for bug tracking and project management
Single application to manage projects/ bugs and gain visibility of the work load across all engagements. Integrated wiki allows for creating knowledge base and support information
Pros
Redmine is dead simple to setup (esp. if you get the Bitnami distribution) and use. The application is customizable - custom fields/ custom workflows. It can be easily extended with third party plugins. You can even find free mobile application to see/ manage work items on your phone
We managed multiple client implementation and software product development of an Enterprise SaaS application using this.
Cons
While this is not squarely a Redmine issue, it an issue of the underlying stack and has affected us a few times - plugin/ dependency incompatibility. Redmine runs on Ruby and the Ruby plugin architecture issues affect it. So, test the plugin install on a separate instance before you put it on your main instance
November 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Functionality
4 of 5
November 2018
Works better than it looks
Pros
Redmine has clear, logical functionality and there's a lot of power in using Markdown to create connections between documentation and tasks. The wiki feature was very useful for my team! I also liked being able to set milestones and easily configure ticket options (priorities, assignments, status). In this sense, it's similar to JIRA in that you can very easily edit information about tasks and produce robust, well-structured documentation.
Cons
The UI doesn't feel super polished, and the wiki feature would have been difficult for my team to adopt because you need to know Markdown in order to use it effectively. (Yes, Markdown is both a Pro and a Con in this review.)
Redmine also didn't have a chat feature or the kind of file preview options my team expected.
December 2018
Matheus from JMT web solutions
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
5 of 5
December 2018
the best incident management and task control tool
Pros
I have used the Redmine tool for a long time and I can guarantee it is the best tool for task management, time tracking and projects. I already tried to use others, which are said to be more effective but I ended up coming back to Redmine because it suited me perfectly.
Cons
I can not find defects in the usability and in the interaction of the purposes of Redmine because it is a very good tool, but only lacking integrations with current tools. As for example, Bitbucket and other tools that are more current and that together I believe would make the tool even better. I think the installation of plugins that is archaic (uploading via FTP and restarting server) is bad too, I would like it to be a simpler way, user frendly.
May 2018
Pastor from Autónomo / Freelancer
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
4 of 5
May 2018
A good tool for project management
With Redmine I was able to manage the execution of my projects and verify the progress percentage of it, as well as customize it to evaluate the costs associated with the execution of the projects
Pros
Redmine is a project manager that can be configured easily and quickly, in addition to allowing it to be customized for communication with external applications. It allows to create workflows according to the business model. You can manage the resources used in the execution of a project and evaluate the costs in a friendly way
Cons
Redmine can be complicated to use for people with little technological knowledge as well as project management. This results in the investment in the training of all personnel involved in the use of the application. Being customizable and allowing communication with external applications can make it unstable by not complying with the workflow
March 2018
Ramakrishna from Sharp
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
5 of 5
March 2018
User/mid size companies want a free bug tracking tool then I would recommend to use Redmine tool.
This is a very good tool for any small or mid sized companies and then need a free bug tracking tool then absolutely I recommend to use Redmine.
Pros
Any small or mid sized companies need a free bug tracking tool then absolutely I would recommend to use Redmine.
Because it is quite easy to use and have all basic features you need for tracking defects. you can create a bug tracking tickets without struggle a much.
It is having the simple interface and quick layout for project and even task entry and also good filtering system for sorting through tasks.
Cons
This tool mainly miss the some useful features like you cannot edit created defects or tasks, only write comments to them.
So definitely at the time of creation you have to take care of the bug. UI Layout is looks like outdated and we cannot feel like working on a new or advanced software.
May 2018
Alejandro from Amantium
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Functionality
4 of 5
May 2018
excelenete project manager
excellent experience with this software, work on more than 7 projector using it, I recommend it
Pros
*Management of multiple projects
*Customization of projects
*Flexible task tracking system
*Integration in code repositories
*Use of calendar and Gantt chart
Cons
Redmine is a very powerful and mature project manager, despite its "little" development time, it is also inspired by trac, so we are facing a very flexible tool in itself, and quite stable. During its use, it is difficult or easy to obtain shortcomings, always depending on what each user is looking for, so you have to be very clear about what you are looking for in this type of tool.
December 2018
Robin from Table XI Partners LLC
Company Size: 11-50 employees
Review Source: GetApp
Ease-of-use
3 of 5
Value for money
5 of 5
Customer support
2 of 5
Functionality
4 of 5
December 2018
Ticket tracking for small businesses
Pros
Redmine is a great tool as long as your workflow fits its expected flow. We use it for our incoming bug report triage, and it works well. Generally works well.
Cons
If you need to have multiple people collaborate/work on a ticket before it can be completed (eg. Analysis by one person, but development or testing by another), it can be difficult to manage this flow. The transitions between stages has to be done by the users (outside of the flow).
Upgrading the tool can be a little more effort, but that's because it's open-source, and upgrade guides aren't very thorough at times.
September 2018
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
September 2018
It's competency in ticket tracking is superb
You do not have to be a tech savvy in order to use this application, just let your IT admin to set it up in your computer, then it's all good. All you have to know is what kind of ticket you are going to create and what are its details.
Pros
1. Easy to customize, you can create and select different trackers for your ticket
2. Custom fields allows you to display what are the necessary inputs needed for your ticket.
3. Able to create your own template
4. Create your filter that can be visible to others if you want to.
5. Easy viewing of the ticket status through Roadmap, Agile, or Backlogs (from old version) and etc.,
Cons
I don't have any cons about using Redmine, it reached my satisfaction. It sends you mail for every changes in the ticket, and that makes me on track.
October 2016
Michael from University of Applied Sciences
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Functionality
4 of 5
October 2016
Very good and robust ticket system
I am using Redmine since 4 years now on a small virtual server which has now problem serving 30 power users with about 20% cpu load. Redmine has everything you need if you are looking for a ticket system. I use it for my advanced software engineering classes and for all my other projects, too. This system has never let me down. You can customize workflows, ticket types, extra field and there is a great community with a lot of plugins for special needs. I can absolutely recommend this system.
Pros
Easy to install and maintain.
Easy configuration.
Does not require a lot of hardware to run.
Cons
Looks a bit outdated but I don't do many updates.
March 2018
Ravikiran from SHARP Software Development India
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
4 of 5
March 2018
Best open source ticket management system which is almost free
Free,easy to deploy and configure ticket management system
Pros
Easy to use and deploy
Good plug-in support
Easy to develop plugins for Redmine
It is open source and free
Easy to integrate with Many SCM software
It supports multiple languages
We can integrate with LDAP
Cons
User interface is not as good as JIRA, It would be good, team can follow the industry trends.
Plugin development takes more time than expects
Lack of developers available in the market
December 2017
Vasu from Sharp
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2017
Amazing tool for E2E Project Management
Compare to others and consider the support options and license styles.
Pros
Free tool to use Agile (SDLC) process and also ease to document the bugs.
Large size files can share and quick response and it can be integrated with Jira for internal use. Dashboard with customizing feature helps to monitor project activities
Cons
Sprint wise planning cant be done easily. Project wise quality reports or measurement reports can't be generated and also Unfortunately some useful features are missing. For example, you cannot edit created defects or tasks, only write comments to them.
March 2018
Emily from Direct Digital LLC
Company Size: 11-50 employees
Review Source
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
Great tool for project management
Pros
Our company uses this tool to manage projects. It's very helpful for us because we have multiple offices in different states and teams are often working together virtually. Redmine allows us to easily upload documents needed for our projects, assign projects to different people, and see priorities levels and ETA on completion. I would absolutely recommend this to others.
September 2017
Eileen from CentralPark.com
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
September 2017
Solid no frills project management software
Our team was able to manage projects on a very basic, no frills level. It got the job done, and had just enough features to get us through our day to day tasks and projects.
Pros
Very simple interface, quick layout for project and task entry, good filtering system for sorting through tasks by users, status, etc.
Cons
Feels somewhat dated, doesn't keep track of tasks and updates by the minute like some of the newer or more advanced softwares.
February 2019
Anonymous
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
5 of 5
February 2019
Powerful issue tracking tool
Keeping track of work flow with multiple customers and multiple people working.
Pros
Flexible enough for custom work flows etc. Powerful enough to properly track issue status. Was meant for managing software bugs and features, but can be used for multiple applications.
Cons
Some things are difficult to do. There are custom addons that can sometimes help with that.
September 2018
Joe from ChurchTrain.uk
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
5 of 5
Functionality
4 of 5
September 2018
Not always intuitive, but it's all there
Redmine can be customised with themes, to suit it to your needs as a project management tool, built specifically with software/web development in mind. We've managed many complex builds using the tool.
Pros
Lots of features for managing software development with a team.
Cons
The interface can sometimes be a little clunky, and the WYSIWIG editor isn't always the easiest to use - but it does the job!
February 2019
Santhosh from SHARP Software Development India
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
4 of 5
February 2019
Ticket managment tool.
Pros
It is very good open source Ticket Management Tool, User friendly, Easy to understand & good User Interface.
Easy to Create a Ticket and update, We can also Upload the image, video and supported files.
We can easily filter the Tickets and Track it.
Cons
Some time i observed page loading and We can't upload more than 5MB data file