365villas Software

4.71 / 5 (91)

About 365villas


365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for their property rental business. Additional features include automated emails and messages, staff management tools, a payment manager and business reporting.

Users are billed monthly based on number of properties. Support is offered via phone and email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

91 Reviews of 365villas

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(70)

4 stars

(18)

3 stars

(2)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

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Showing 1-20 of 91 reviews

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December 2018

Elizabeth from Bayside Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best Solution for Our Lodging Businesses!

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air.

365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind.

Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer.

Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us!

Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve.

Thank you, 365villas team!

Cons

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks.

For us, two improvements would be of tremendous benefit:

1.
I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc.

2.
Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule.

Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

June 2017

Ben from Astbury Formentera LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

These are the people to work with!..... 365 software has helped us transform our business

We have been able to drive the business forward using this software. Our time has been freed up to spend on other areas of our business. The module reduces day to day administration (IN A BIG WAY!). Our clients have never once complained or objected to any of the output or automatic emails which use clever substitution codes that create bespoke emails.

Pros

We are a company of 35 years so we know a thing or two about processing reservations.
For such a multi-faceted solution, this package is very easy to use and understand.
Bookings are quick to enter and amend, and payment tracking is highly accurate.
The user interface is clean and clear.
Properties can be managed together, or individually so the package works for larger companies as well.
Pricing, minimum stay, arrival days can be set within the season bandings and these parameters can be set for all properties or individual properties.
Correspondence (general emails as well as auto-generated emails) are tagged the corresponding booking.
The auto-generated output saves us hours (every day), and customers are kept reliably informed about the status of their booking, so our office now runs more smoothly.
The system is multilingual and multi-currency, but simple to navigate and employ (we use both, daily).
Reporting and accounting modules are accurate and useful.
There is functionality that you would never think could be useful, but in time this comes to make sense and brings more productivity.
The customer service is excellent, as and when issues may arise or if bespoke changes are required, the team are quick to act or can suggest intuitive work-arounds.

Cons

Some software update bugs can cause the odd glitch, but these are minor and are quickly fixed.
The search and booking on-line software is not multilingual (yet) although I understand this is functionality that may come in time.

October 2016

Mike from Playa Breeze

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Glad To Be Onboard With 365

As a small property management company with an outdated website and a reservation system we wanted to modernize and update in order to attract more business and grow our overall business if desired. Along with a local web designer we created a new website and began an intensive search for a reservation software company. Our team of three, two of whom had experience with vacation software companies, searched for a company that would best meet our needs. After several weeks we narrowed our choice to two companies, one of which was 365 Villas. We then signed up for a 30 day trial with both companies to see how they performed side by side. We received live training and online tutorials from both companies keeping a completely open mind from the beginning. It was a lot of information to absorb especially demoing and training with two companies at the same time. In a short time it became evident to all three of us that 365 Villas was our best option. 365's integration with our own website along with the outstanding customer support and training we received from them made 365 the clear choice. In addition, cost, although not the primary concern, was more favorable with 365 and provided us with more included features at a lower annual cost. As we became more familiar and comfortable with 365's layouts and features we found a few minor details that didn't work quite as well as we had hoped. These were not critical and dealt more with visual presentation of 365 calendars on our own website than any thing technical but we decided to contact 365 anyway. We didn't expect much of a response but we immediately received a reply stating that they had looked at our website, concurred with our comments and had already requested that their designers see what they could. A day later, our requested changes had been made. 365 has given us all of the features and support we need to improve our service to our guests meanwhile simplifying and automating many of our own daily communication and bookkeeping tasks. There are many features that we have not begun to use yet but as we continue to learn, we feel that 365 will continue to provide us with all of the tools (and then some) to improve our own services. In an age where customer support and service are nonexistent, 365 has demonstrated a real interest in communicating with, responding to and in fact partnering with us to make our business better. Thank you 365!

Response from 365villas.com of 365villas

Replied October 2016

Dear Mike, We are delighted to have you as a client. We know we were competing us against Lodgix. We have a great respect for their platform. We strive to match them with comprehensive feature functionality, but surpass on ease-of-use and cost-benefit. More generally, as you have kindly indicated, we believe servicing our clients and doing what we can to respond to their unique challenges and needs is the most important thing we can do for them; and that's what we'll continue to do for you. We tremendously appreciate your thoughtful review and look forward to ongoing collaboration with you and Playa Breeze. The 365 Team

August 2016

Kieren from Mountain Plus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great software, even better service and responsiveness

I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well. The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up. The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Pros

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required.

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Cons

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

December 2017

Andrea from Aparthotel Mozambique Lda

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

A product easy to use and complete, an important support for the growth of our company

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

February 2019

David from Hays Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

A very strong player in the marketplace

Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Pros

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Cons

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

November 2018

Elizabeth from Taos Goji LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

365villas

The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros

We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Cons

The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

April 2017

Vicki from Down South Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Smart and Innovative Software System

When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

Pros

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

October 2016

Lory from WaileaEkahiVillage.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Easy to use, does it all and best of all, I got my free time back!

My husband and I have a small portfolio (9 condos currently)of rental condos on Maui. For our first years we were cutting and pasting emails, doing quotes by hand, updating multiple calendars and keeping excel spreads that were too hard to read. Everything was manual. We both had full-time jobs elsewhere too and we begin to wonder why we did this all. We then found Dave and 365villas.com. Wow, what a change for us. We could now have all of our inquires funnel into one system. If my husband or I responded to a quote request the quote was right there - we could both see it in the cloud. Spread sheets were gone! So was manually updating multiple calendars. Our time to manage the business was slashed - and as long as we had an internet connection we could access all of our needed information to run the business. Almost 3 full years with 365Villas.com and they continue to add bells and whistles to their software. The customer service team and developers are responsive and care. They worked with us when we came up with some suggestions and shortly thereafter the suggestion was an added feature. Dave and his team have been great to work with and we have been able to make vacation rentals a true business vs hobby. We are truly working smarter and not longer. Thank you Dave and the team at 365villas.com!

Pros

Quotes are created instantly but you can personalize them (and other email templates) before sending.

Cons

I love the embedded calendars and other widgets, but wish we had a little more editorial control about the colors and style.

November 2016

John from NisekoBoutiques

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

This Software company wants your business and go out of their way to make their product work for you

I have nothing but praise for the 365villas experience. My initial inquiries were about changing over from an existing property management software which was doing a pretty good job but had a few significant holes that put it behind the 8 ball. I spent a lot of time researching this company, 365villas, and many of its competitors on this site, Capterra, and although it wasn't the first choice (visually and without trialling), everything that I required in a software was available. When I trialled 365, that was when it really shone through. The customer service staff were very attentive, the introductory training was extremely beneficial but the real kicker was that the channel management and iCal sync functionalities were exactly as they have been detailed on the site. There were some small functions that I felt were extremely beneficial from my company and 365 were able to provide assurances that these functions could be added if given enough lead time. It is been two months since I initially signed up and both of these functionalities will go live next month and at no additional cost to me. Something that I had noticed when researching the various companies and options was that many neglected accounting and owner reports. These are fantastic within the 365 platform and many of my owners have commented that it's a breath of fresh air together to login and see everything as is and see total transparency in the business of the holiday accommodation. The other area of this company that I was impressed with was the website building capabilities using WordPress. I have a new website about to go live which is fully dynamic and functioning with not only my own bookings, but big companies and OTA's that I could only dream about being part of in the past. I will see ultimately over the next four months all the benefits of the system. We are coming into our high season and already the automatically generated emails are doing their job, new inquiries are able to pay as expected and the reports been produced on a daily basis of far exceeded the expectation of my guests service staff. I can see this company going from strength to strength, the focus on assisting new business such as my own is second to none.

Pros

Functionality, language capabilities, multi-currencies, email chain records, reports

Cons

Load time, some navigational clunkiness

September 2017

Kristen from Island Time Vacation Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Customer services makes all the difference here

Efficiency! A beautiful website, which I can control. Website linked to system.

Pros

1 program for all reservations, inquiry, administration and my website is very efficient.
Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

Cons

It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)

October 2016

Brandon from Maggie Valley Rental Homes

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

365 Villas does it all

I have 3 vacation rentals and was looking for a solution to better manage them. Sending docs to guests and reminders to my housekeepers was getting out of control. Something to automate that process was my number one goal. A Google search brought me to Capterra where I went down the list and signed up for a free trial with almost every vacation rental software listed. Over a 3-month period I tried them all and narrowed it down to my top 3. None of them did it all, but they all did most of it. If I could only combine some features into one, it would have been perfect. It was a tough choice, but I decided on 365 Villas after an hour training with Mr. Dave Payette, the Founder of 365 Villas. I will admit it was a rocky start and the UI took a lot of getting used to. There were a few times I felt I made a mistake but Dave and his support team were always available and assured me once I got familiar with the software I wouldn't be disappointed. In addition to the support and trainings, I was asked to send a list of features I wanted to see implemented into the software. I mentioned above that 'None of them did it all, but they all did most of it'. Dave and his team are so passionate about their software they wanted 365 Villas to 'do it all'. Within a couple months some of the features I felt were lacking began to appear, within 6 months everything on my list was available in the 365 Villas dashboard. 365 Villas will record, track and automate every aspect of your vacation rentals and allow you to spend less time on spreadsheets and sending documents to customers. It will quote, send a follow up quote, record payments, send payment reminders, send welcome e-mails, remind you to issue damage deposit refunds and a host of other features. I would urge anyone to give 365 Villas a try, and if you feel its missing something let Dave and his team know'chances are if you want it, others want it, and they will add it. It's a fantastic solution and I couldn't manage my 3 homes without it.

Response from 365villas.com of 365villas

Replied October 2016

Dear Brandon, Many thanks for this thoughtful review. In your first year with us, you have been meticulous and demanding in your feedback. That is what we like. It is the best way for us to keep on our toes and continually providing the best platform and service we can. We know we were competing against Bookerville with you and we are glad we were able to respond to your feedback to your satisfaction. Please keep it coming and we'll keep responding. Thanks again, The 365 Team

September 2017

Donna from Southern Coast Escapes

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Extensive System & Fantastic Support

Pros

The software is so extensive.
There are so many ways to update housekeeping reports or review your bookings.
My Owners love receiving automated emails to say they have a new booking.
Properties can be added easily.
Rates & minimum stays can easily be inputted.
I had a bookkeeper come over & advise if I would have to use another accounting system like MYOB to keep all of my accounts in order. She was very impressed by the 365 accounting package & just gave me a few pointers on how to improve what I was already doing - saving me huge amounts of time if I had to also add entries into MYOB.
They are also constantly improving & adding with user suggestions & requirements. They so genuinely want to be the best at what they do & I believe they already are!
The customer service is also amazing at 365. I was a little hesitant about joining with 365 initially as I live in Australia - however, my account Manager & trainer is absolutely fantastic & quickly responds to my every email & our training sessions are very helpful & informative. No question is ever too hard or too feeble - I feel fully supported in a successful relationship with 365 who I truly believe want me to succeed in every way. Thank you & the Support Team for all the assistance I have had thus far & look forward to learning even more.

May 2016

Kris from DayStar Properties

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

The future of vacation rental management

Great software and great company! I work in consulting and development for online businesses and have built and configured a variety of websites and software for businesses in the VR industry. So needless to say I have worked with a lot of different software companies and it's usually the same thing. Most software companies give you a free website and then try to charge you monthly for stuff that is normally free to the tech savvy, like Google analytics, sitemaps etc. That hasn't been the case with 365. I found 365villas while doing research for a decent size management company with 80 beachfront condos in my area that was looking to revamp after about 4 years with Streamline. I'm mainly a web developer, so as soon as a software company requires you to use their "provided" website, you know there are going to be limitations if the CMS is not built on open source software. With 365 I was able to build a fully customized site that the company could retain full control of their site and not lose the 10 years of backlinks that they had already gained. Just keep in mind that good automation requires good data input. The idea is to have automatic bookings made across your own site and major platforms without calendar conflicts. But once the data is in, it's in. We are 4 months into the project now and had our website and properties online within the first couple weeks thanks to the staff at 365. I'm currently setting up the companies Rentals United Channel Manager; another tedious automation that is well worth it. Right now we have our properties live on 5 channels and awaiting approval for 7 more this week. Several other businesses in my area have seen what I've set up so far on 365 and are making the move as well. This coming week I'll be moving the vacation rentals division for our local Century 21 off of Kigo and over to 365. I'm sure I will be recommending this software to many VR companies for some time to come. I would have to be really impressed by some new software to recommend anyone else. Which brings me to my last point and summary. There are a lot of options out there, but I see 365 as the one that is looking forward to the future. When I talk to the staff they actually listen to input and Instead of "that's how it is" from 365, I hear "why not". That's the kind of ambition you want from a software company if you plan to keep ahead of technology, otherwise what is great software now will be dated in 2 years.

March 2017

Vanessa from Cool Bali Villas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

5 stars aren't enough - the most comprehensive system you will find

I am a property owner and manager in Indonesia and have been using Lodgify for the past 2 years. I am now looking to grow my business from 10 properties to 20. I needed to find a reservation system that can handle my growing business, have a booking plug in for my new website, be able to have owner expenses and income reports and handle multi currencies. I looked at someone - the rudest person I have ever met in my business life. Kigo - expensive on-boarding and monthly costs and limited owner reporting. booking synch - expensive on-boarding and plug in not easy to use for my own website. I then found 365 Villas. The first email I sent was responded to in less than an hour. Since then we have worked through the many challenges I have thrown at them with regard to charging guests in multi currencies and with owners reports in another currency. The customer service is AMAZING. Instead of a demo you sign up for a 2 week free trial, which is the best way to understand the system. Throughout the system are help and advice buttons which make all areas easy to understand and customise. The import facility for bookings is easy to use, you can upload historical and live bookings in minutes. The automated emails within the reservation system are excellent as is the facility to send automated quotes whilst you are asleep. There is a direct marketing area within the system so no need to outsource to another provider. Properties are easy to set up and you can chose to use Rentals United as your channel manager. Owners have their own login and can see their bookings, expenses and payments. 365 Villas also put me in touch with a payment merchant who is helping me to find a better solution for my multi currency payments. I cannot emphasise enough how helpful the team at 365Villas are. The system is comprehensive, inexpensive and easy to use. Just brilliant.

Pros

Comprehensive, easy to use and inexpensive. The customer service is exceptional.
Extremely easy to change from my current system to this one.

Cons

I haven't found anything I don't like.

March 2019

Hernan from Ammos Vacation Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

Great value for your money

Coming from a frustrated previous experience with another provided, we were in the search for a better fit for our company. After interviewing and trying 365Villas, we were very satisfy with their attention to our concerns. We are very happy and proud to see how the system has developed in what it has become today a very comprehensive system.

Pros

Ease of use; we were up and running within days. It is a very comprehensive system, yet very user friendly. I love the fact that menu bar is structured in a department like menu; so you have your reservations menu; your accounting, your marketing and so forth... I also like that ever since we signed up 3 years ago, they have constantly updating their system and offering more capabilities.

Cons

Once you do the on-boarding it's a bit hands off with customer support in the sense that all communication must be done via email unless you paid for a call. They are very responsive always returning concerns within 48hs. Also would like for owner's portal to be able to access the link for details on each reservations like we user have.

November 2016

Paul from Ole Solutions Property Management - Andalucia, Spain

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

I purchased 365 after reading reviews

Firstly, I must say; that if I could have given 365 10 STARS instead of the MAX 5, I would have. Chris Jacobs and the team have been absolutely brilliant in their customer care. They answer easily within 24 hours and mostly within a few hours depending on time difference between the US & Europe. The software for a non techie is pretty good. I have struggled on a few things and I am having a little trouble with getting my clients into the swing of using it but that is where the customer support has been fantastic. After a busy summer, now is the time I am getting to grips with everything. We are probably only using about 20% of its capabilities but the future is bright and I know this software is going to save us so much time, which in turn saves us money. Automation is key to enable us to build our business and try tooffer our guests & clinets the best customer service posible. 365 give us that. Having everything in one place gives us total control, syncronising calendars, taking bookings & payments. I am really looking forward to using the system 100% Please keep up the good work and thanks

Pros

Everything is under one roof. Having templates all set out to use but having the choice to customise is perfect. Administrative tasks are halved and everything is intergrated.

Cons

The learning process seems to take quite a while and the fact that my owners want me to make templates to show them how to use the system causes me more work. It would be nice if 365 provided these. Also, I am not sure if my owners see what I see?

December 2016

Matt from Open Door Vacation Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Simplicity .. Freedom .All In One Location .. & Affordable .

365villas software program is simple to use and a great platform that allows us to maintain everything needed to properly run our business. After one-on-one training/support, the 365villas software has allowed us more time to provide even more one-on-one time with our clients. From start-up to finish, the staff at 365villas made our learning curve short and simple. Going from hand written bookings to their on-line booking keeps us free of double bookings. The 365villas team continues to update their software to benefit everyone. And the simplicity of their system is simply BRILLIANT! As a small vacation rental company based in California, their software has allowed us to add more properties to our portfolio. Starting with 10 properties six months ago, we are happy to say that we now have doubled our inventory. Simplicity ..Freedom .All In One Location .. Affordable .. 365villas is the best software out there.

Pros

Simplicity.....All In One Location..... Constant updates that benefit everyone.

Cons

We have never used any other software platform to maintain our bookings/records. So we do not have any other companies to compare to. Their system is simple to use and very computer operator friendly that we have no cons.

February 2019

Cristina from Hays Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

The discovery of the year

In general I'm very happy with the service - as we grow and develop our business the platform is ready to support our needs. Their customer support has been easy to work with in handling particular issues, and we believe we can grow with them.

Pros

Web-based software, so we can access it anywhere we go. It has a very high level of customization so that we can cover the specific needs of our business - it's very easy to add discounts, promotions, and accessory services to increase revenues and manage accounting. I also appreciate that they are constantly working to improve the system, and continually add great new features. Their connectivity with channels has been very reliable, which is something that was faulty in the PMS we upgraded from.

Cons

Sometimes I feel that loading between pages or between functions, the platform is very slow. It's hard to identify if this is particular to the PMS or our internet provider, and I recognize that this is part of having a web-based solution, but it would be great if it was a little faster as we move around.

March 2019

Fred from Atelier do Sul Communication design

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

Personal use and business

From my point of view as a personal user and from our clients point of view, 365 Villas saves hours and hours of administrative time and increases bookings at the blink of an eyelid

Pros

I had used 365Villas for a couple of years for personal use for a family property that I rent out to the vacation market and have since used in my design communication business where we also develop web solutions for clients of many areas of business but including vacation rentals. Its now our Only professional recommendation.

Cons

As an owner, using the software personally and for our clients, we still need a good App solution but this is on the cards. 365Villas has made some great progress in the last couple of years making the Control Panel more user friendly and I’m sure the App will be with us soon, being part of this overall progress.