About Condo Control Central

Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more.

An online file library lets residents store documents such as by-laws, homeowners association meeting minutes and financial statements. Property managers can build a public website for their condominium that allows them to poll residents, publish event calendars and share community details with residents.

Condo Control Central provides a security and concierge console that allows security personnel to track authorized entry into a condominium. The package tracking feature lets users keep a log of packages received at the front desk and rec...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

45 Reviews of Condo Control Central

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(15)

15

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

May 2020

Michael from Alwington Communities Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

An important condominium management tool.

Pros

Easy to use, very responsive team, easy to onboard new staff members.

Cons

I would like to see support for larger file uploads.

October 2019

Gowri from Kipling Residential Management Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Easy to Use Condo Management Software

I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.

Pros

The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.

Cons

The maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.

Reasons for Choosing Condo Control Central

The functionality of CCC is the best out there in the market compared to other products. We also wished to support our local businesses and get the best value for our dollars.

May 2020

Julia from City Towers

Verified Reviewer

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Condo Control Central Facilities

I would like to say thank you Condo Control Central Customer Service, I was in a situation when a customer service representative helped me a lot. It was a regular day when I received a call from a resident regarding unauthorized access to the suite by one of our contractors and resident was blaming Management that we didn't send access notice to inform resident about an upcoming inspection , but notice was sent 2 days before and deleted by Management in the same day when the inspection conducting. To avoid problems with resident, I called CCC customer service and they help me to restore access notice for that unit. The best benefit I believe Condo Control has is an announcement section that allows me to inform residents about an emergency situation right away and any time from any places just open the Condo Contol app on my phone.

Pros

Condo Control Central is a modern, convenient and powerful tool for our Condominium Corporation, which allows us to effectively automate its communication processes. CCC includes many sections such us announcements, service requests, security reports, as well as a reliable communication system.

Cons

I had a couple of issues with CCC Portal when I send a long announcement some words are condensed in one long sentence, however, after calling CCC Portal customer service these issues were fixed immediately and I have never faced such problems anymore. I think the CCC platform doesn't have disadvantages and any small issue can be fixed it right away by a customer service representative, who is always willing to help.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Functionality

3.0

October 2018

A basic program.

CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues. But there aren't good search features so that as time goes on it is more and more difficult to find records of past issues. Also the requirement to post a service request then go back in to add photos is cumbersome - you should be able to attach photos when creating the request.

Pros

It provides a communication platform for multiple categories of users to connect and access information. It is generally offered to client buildings free by property management and security companies.

Cons

The library function is very limited re size of documents permitted and the organization of documents. The reporting functions are awkward making it difficult to search for or organize issues that were the subject of complaints or incident reports. The summary reports don't show key information so the detailed reports need to be reviewed.

Response from Condo Control Central

Replied November 2018

Hi there, We truly appreciate your feedback! I wanted to let you know we heard your feedback and we implement changes in our new reporting system that addresses all those issues. Please contact your account manager at (888) 762-6636 so they could assist you further. Thank You, Condo Control Central Team

May 2020

Marie from Shelter Canadian Properties Ltd

Verified Reviewer

Company Size: 201-500 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2020

May 21, 2020

Pros

I like the variety of options available, like preparing reports etc.

Cons

The fact that you cannot have the same email address for different suites. The date format needs to be updated to numeric and alpha combinations and make it consistent throughout. When people are made Inactive - they are still getting emails unless they unsubscribe themselves (which doesn't happen automatically). It appears that the APP has functionality problems and people cannot always use a computer to access the site. When people unsubsribe themselves by accident could there be a safety reminder if they actually want to do this. I'm concerned about people who have unsubscribed themselves when we are coming up to the Budget and year end information.