We were new to property management and reviewed many systems before we decided on Condo Manager. Since the initial contact with them, they have been very supportive. Our company is growing and we are happy they are along side us. In order to be successful you need a fantastic CRM system. I feel we lucked out, Condo Manager is a hidden gem and can't believe more companies in Canada are not using them.

The customer support is amazing and very patient. They are very affordable. It is a simple enough system to learn, even if you do not have an accounting back ground. It can pretty much do anything you want it to do. I really like he 'practice' mode of the system. They want you to succeed.

The online manual/help content is hard to follow. I have made mistakes and instead of bothering support have tried to look at the manual in how to fix it. It is almost impossible.

Our HOA management company has been family owned for over 20 years. When I took over several years ago, we were using another software system (I'll leave their name out). There are several reasons that drove us to look for new software: out dated technology, poor customer service, no flexibility, bugs in the accounting system, and a lot of manual processes for data entry. We manage homeowners associations, townhome and condo associations, patio homes, and several master planned developments. Our old system just could not support what we were doing. After countless unfulfilled promises from the old software company, we decided to start looking. After evaluating several products from other companies, we selected Condo Manager PRO, and I couldn't be any happier. Their software helps us manage everything in ONE system - no spreadsheets, no access data files, no unorganized file folders. We use their paperless document manager to store invoices, files, photos, legal documents, etc. Everything we need for our clients is available at the click of a button. There were a few "glitches" in the data conversion process, but that could be because all of our data was in an OLD database format. The support staff at Condo Manager was very helpful in getting everything converted to their system. They provided direct training for our staff and walked us through the entire learning process. Condo Manager is extremely user friendly. PROS -Stores data and tracks everything in one screen -User friendly, easy to learn -Helps track owner information, violations, delinquencies, maintenance issues, -Provides vendor management capabilities -Email statements, letters, and reports directly from the software (no added cost, one system we tried charges for this feature!) -Quick, flexible reporting -Works with bank lockbox and ACH functions -Owners can access their accounts online -Create custom letter templates for CC&R violations, ACC requests, and late notices for owners. This saves us a LOT of time! CONS -Comes with a default chart of accounts for associations. This can be customized, but please make sure you talk to your rep about any changes you want to make before you convert. -No cash basis accounting (we prefer accrual and report everything for the associations on accrual, but some board members just don't 'get it.') -This is very minor, but there is no spell check in their word processor. (Type your documents in MS Word and then import them in CM)

I really loved this program in the beginning. It wasnt perfect but it was pretty good and it offered features that I couldnt find elsewhere. It seems that lately they have had more and more issues and its harder and harder to get help from support. Our "tech guy" is often on vacation. We have been sitting here for close to two weeks unable to bill our single family subdivisions for 2018 because we cant get support to fix whatever issue they have thats preventing it.

Cloud based, generally easy to understand, good features for homeowner associations, ability to create custom reports

Inability to control user information locally, unresponsive (or slow to respond) customer service, a lot of glitches

We have been using this system since 2009. We have been very happy with our experience. Support has always been good and they have always worked with us if we run into issues or bugs.

Condo Manager provides all the tools needed for managing homeowner associations and condo groups. Reports are customizable and easy to generate. Homeowners can access their information online without having to call the office for basic requests. Features are made for HOAs and condos - not rental properties. Everything is stored in one central location rather than tracking things in Quickbooks, Excel, file folders, etc.

Data conversions can be a little tricky when we take on a new association. We have to copy and paste the data into an Excel template. After doing it a few times it's pretty straight forward.

We had 4 1-hour training sessions over the phone and were able to master the basics of how the software was setup. This gave us enough confidence to explore the our possible uses for our POA.

We are a Property Owners Association and needed the ability to create a directory of homeowners, tract annual dues payments and maintain financials against annual budgets. Condo Manager allows us to do all that and more. We have been able to track applications to our architectural control committee and violation of DCCR restrictions by lot number and address. It has been a very useful tool managing our POA.

Condo Manager has so many capabilities, more than we will ever use, such as assigned parking, maintaining a rental database, etc. that sometimes the extra capability can add to the confusion and understanding the use of the software.

It is very comprehensive and is much easier than maintaining 5 spreadsheets to accomplish some of the same functions. I like how it all ties together and the integration between modules. The ability to tack so many things and tie it all back to the property and owner. Support has been very good. I have only been a user for 2 months and still learning but I have been very pleased so far. Be aware that there are many pieces that have to be built from scratch but they have many defaults and templates that can be used. It is better to use those and maybe changes some of your processes than to customize the system to your current processes.

The ability not to spell check and not having a more robust word processing module. I would like to seen them upgrade from Word 97 to a more recent version of Word and include more of the functions. While I believe the people doing the training are excellent and extremely knowledgeable I think training should be more extensive. The speed of the training and the fact that the trainer takes control of the computer to show how to do the processes and explain the different modules, it sometimes moves so fast that you can't comprehend everything and see what they are clicking on so you can't follow what they are saying. I feel like this has eaten up my training hours because I have had to go back to the trainer to clarify things and make corrections.

I feel that Condo Manager as a company is understaffed and the support staff is overwhelmed. The staff themselves are very friendly and extremely knowledgeable. However, the brightest support tech in the world can't help a client if we can't get a hold of them when we need to. I am so frustrated by this I left this review. As a rule, I don't review anyone unless I can say something positive. However, this is such a problem for our company.....a make it or break it moment...and they just aren't there for us.

Condo manager has amazing features that would benefit any company. Be sure going in that you ask more questions about the company...how many staff, how many are assigned to support and how many clients they have. I believe there is a big problem with sufficient staffing.

There is no customer support readily available. You cannot call for support, only email. I you call Condo Manager for support, you get directed to an overseas answering service who can only take a message. You can email support, and the turnaround time is at least a day apart between asking a question and receiving an answer. Having a follow up question takes another business day to get an answer and so forth and so on. We have been working on getting condo manager set up and it is taking weeks and weeks to get the information uploaded and we cannot get our questions answered easily because we can only communicate through hurried and short back and forth emails with days between response time.

Everything is at your fingertips regarding units/owners/renter, etc. Our office manager finds the program very easy to use and is a timesaver for her. Their accounting department has been an excellent source of help in regards to accounting entries and questions. The CEO of the company has also been a great help. We made a few suggestions for the front office and the accounting department, which Condo Manager implemented.

There's no right-click on the mouse; there needs to be a way for recurring payments/receivables to be easily entered. Also, on the accounting end, there needs to be a master look-up, where by just entering a name or unit number, you get the correct info. Their sales department needs to be more forthcoming about what and how much of your data will be converted by Condo Manager.

We have been very pleased with Condo Manager. Their customer service has been extremely helpful and professional. I purchased Condo Manager for our company three years ago and it has done wonders for our office. We have used other products in the past and Condo Manager has been, by far, the best software system we have used. We gladly take Condo Manager out to presentations when we speak with new communities. They are amazed at the technology and level of service our staff can provide because of Condo Manager. Our business has grown significantly because of this. Our chances of winning a new association contract are about 70-80% higher when we have the opportunity to demonstrate Condo Manager for them. This has been very effective for us. I would highly recommend Condo Manager to any management company that is not happy with their current provider. Reporting, tracking, violations, maintenance, collections, automated letters, custom report builders - Condo Manager has just about everything you could ask for.

I would still recommend it since there is not a lot of complete softwares in both languages

- A specialized software for property management - Web Based - Bilingual (English & French) - Accounting Built in

- Complicated and hard to learn - limited support time - sold by a multiple of 5 association packs (so if you have 6, you need to buy 10!)

A pro to this is that you don't have to back up your information and they keep records for you. Other than that, right now I don't have any other.

The support team in not responsive to your needs and respond when they want. They don't care if you have work to do. They are not available after hours or on weekends so I guess they don't think anybody works other hours. I guess they forgot that managers work is never an 8-5 job.

Our association is run completely by volunteers and we do not have a part time or full time community manager on staff. Our board was faced with a unique challenge of finding a user friendly software to help manage our association. I serve as the board treasurer and looked at many different options. I tried another web-based system but it was clearly not meant for managing homeowners associations and did not have the flexibility we needed for the accounting and reporting. We switched to Condo Manager for several reasons. Condo Manager is made specifically for homeowners associations. It's very easy to learn and very flexible. The Condo Manager technical support team is very helpful. We received personalized training on our software and can call them if we have issues. We have been using Condo Manager LIVE because I can access the system from my laptop and tablet. We love using Condo Manager because it has helped us avoid hiring a management company, saving us thousands of dollars. Five stars and two thumbs up!

The package was being used by other HOA's in our market. and it has the most robust W/O module because is addressed both Labor and Material, while the others had just a single entry, presumably, the amount that a vendor charged. Condo Manager has pull-down menu items for material and labor items, which we feel is invaluable when you want to sort work order material and labor. Pre-programmed items assure that common language is used by the technicians, and thereby able to be quantified.

Ther is no native Quick Books output ability. We believe that we can work through this issue.

Attractive user interface. When it is not frozen it operates fairly quickly. - It does allow us to respond to owner inquiries rapidly

Frequent freeze ups. Poor customer support. Insulting or almost alway partial answers to our questions. VERY poor FAQ's help. Nonlogical flow of business processes (the interface is nice, just not logical). Web sites for each HOA are not updated effectively each month. (We are not confident yet that we can tell our owners to use them.

I really like that Condo Manager makes me feel like we set up a very professional business without investing a ton of time into it.

I would have to say that this product doesn't have any cons. I love it! And we have been testing out other software; none compare!

There are a lot of great features, but my favorite is the Web Portal Service they offer. We provide this to our clients as a convenient option that is offered from Condo Manager. It has helped reduce the number of support calls we receive on a daily basis and is also a great service to demonstrate to potential clients when we can show them our technology.

They update the software frequently, which is a good thing, but I wish they would notify us in advance before releasing them.

We currently manage a total of 18,000 units both Condo and Single Family Associations. We have been using an "industry standard" program for the past 15 years. This program (mostly written in older format) had multiple issues and bugs. The company had problems supporting many of the functions beyond accounting. We started to search for a new program and found Condo Manager. We have been very pleased with the program, ease of use, and the performance. The staff has been very responsive and worked with us during our roll out of this program. We would highly recommend Condo Manager to any homeowner or condominium association management company.

Condo Manager is very flexible and user-friendly. We also enjoy the online dashboard for our homeowners to manage their accounts and make payments online. The customer service department is also responsive and helpful when we need them.

We have a requested a few custom modifications to reports in the software. While there are some changes we can make ourselves, I wish we did not have to rely on the support staff to make the changes.

We started the tutorials in January and because of our crazy schedule it took a little longer for us to get up and running with the system. We have now been using it for the last month and it is phenomenal. We still have some things to learn with regard to ACH and Credit Card processing but have no fears that will work as great as the rest of the system. There is so much the system can do that will save us time and make us more professional.

The beginning inputs can't be changed. Doesn't make sense to me.

The data entry and search/find tools are easy to use. Teach support is fast and inexpensive. It's a web-based product. Reports can be tailored to the property, and it leave an audit trail for accounting.

After the extensive setup is completed, paying a monthly software fee indefinitely is my least favorite feature.

It's very user-friendly. Support was right there for me when I needed help.

My only complaint might be that it does not have spellcheck in the work documents. But this is accounting software with Word document features, which is an added plus.

It's very comprehensive, flexible software that's easy to use.

Some things that a user might expect to be selected by users can't be. They're minor issues (like printing in landscape mode vs portrait) but still frustrating.