FRONTSTEPS
About FRONTSTEPS
Awards and Recognition
Most Helpful Reviews for FRONTSTEPS
1 - 5 of 44 Reviews
Angela
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Easy to use!
Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice.
PROSThe set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice.
CONSThere is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it.
Reasons for switching to FRONTSTEPS
AtHomeNet was 'supposed' to be going away... so we were a bit forced into the decision at the time. AtHomeNet utilizes a friendlier on screen experience for the members, with the artwork and overall beauty of the site, however Frontsteps offers more options, which eased the pain of transition.
Vendor Response
Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team.
Replied September 2020
Thomas
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Review
The learning curve has been long but that is probably more todo with the size of our company and needing to know everything, not just the AP or AR or ARC, etc. portion.
PROSFilled an AIO solution instead of multiple vendor options.
CONSThere are constraints that do not allow the end user flexibility in undoing or removing an entry or repairing a mistake.
Reason for choosing FRONTSTEPS
Seemed like the best fit for our needs.
Reasons for switching to FRONTSTEPS
Looking for a solution beyond just accounting software.
Vendor Response
Thank you Thomas for you review, I'll pass your feedback to our team.
Replied January 2021
Jennifer
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2019
Association Website a work in progress
Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.
PROSThe overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.
CONSAs the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.
Mac
Real Estate, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Caliber experience; from a Admin POV
My overall experience is overwhelmingly great! Since I begin working for the company and took over Caliber management; with the help of [SENSITIVE CONTENT HIDDEN] and the support team, we have made tremendous strides. I work closest with [SENSITIVE CONTENT HIDDEN], and they make the Caliber experience awesome and assist in keeping things from being overwhelming. In a short amount of time, we have transformed the overall user experience for our company, yielding positive results. Kudos to the SUPPORT TEAM (again!!), Development [SENSITIVE CONTENT HIDDEN] and upper management [SENSITIVE CONTENT HIDDEN]!
PROSWhat I enjoy most is the amount of features Caliber possesses. It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber. This feature assists in keeping everything in one place, which increases efficiency.
CONSFrom an admin perspective, what I like least is the sluggish processing time for some features. This causes numerous delays for our users; and in some instances requires full software or PC shutdown.
Vendor Response
Hi Mac, thank you for all the great feedback! I'll pass along the kind words to our support team. I'll also pass along the feedback about performance, as I know this is something that we are always actively working on.
Replied April 2020
Doug
Accounting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Caliber Review
Caliber is easy to learn and use. When issues arise the customer service team is able to quickly resolve. Caliber can now be run from web applications allowing employees to use the program while working remotely
CONSWould be nice to have a more user friendly customizable report writer included in the software
Reasons for switching to FRONTSTEPS
I don't know
Vendor Response
Hi Doug, thank you for your feedback! I'll send your feedback about the reporting back to the product team.
Replied November 2020