Excellent. Innago allows me to run a business affordably.

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by location and property is amazing. Keeping track of all my expenses was the hardest for me to do. The ability to use my phone to snap a photo of all the invoices & receipts I get and assign expense to a property or individual unit is something I LOVE and so does my accountant. Innago also allows me to set access levels & make reports for partners/investors by property or unit. I’ve only been self-managing for a couple of years. The last year using Innago I’ve been able to focus my time & money on growing my business and less time managing.

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

It suits all my needs, whereas previously I needed several solutions, Innago does it all

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

I am satisfied with innago. I did not find anything i do not like about innago.

I love that my tenants can set up their own profiles with their co signers.

The non texting feature, and we need a task manager inside the software.

I love that I can use my own PDF leases and that I can customize rental applications and lease terms. Overall I love that I can truly run my property the way that I want, there are so many customizable options.

The app itself is very slow. It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is frustrating - especially when I'm trying to do my book keeping quickly to set up a tenant quickly.

Innago has taken a lot of the "labor" out of setting up and tracking individual expenses and incomes associated with each property.

I really love the ease of use with Innago. It is easy to set up, assign tenants, set up application parameters, create and edit leases, track expenses, and monitor income. I love that my tenants are able to pay through the app and everything is broken down by property making tracking easier.

I didn't find much difficulty in using this application.

Innago has been great since I have started using it

I love the online payment option and tenant management

I do not like that I cannot turn off the credit card option

Innago a systems are beginner friendly and owner/landlord friendly you don’t need to be a big corporation to use the service

Sometimes there are loading glitches but for the most part it’s seamless

Excellent! Highly recommend to my property investor friends.

The main feature that is important for us is rent collection and tracking.

We have no complaints about using Innago.

I like the interface from the landlord POV. It's easy to use and understand. I like all the options you can toggle with to make it customizable to your situation. Customer service is also excellent!

There is nothing 'I've ran into yet that I dislike about Innago.

The support is HIGHLY responsive and extremely supportive in explaining and troubleshooting. It's way beyond the support I get from my current company.

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

Easiest dedicated Portal to understand and use. The tenants communicate with us the landlords through the app by submitting a request. Everything related to the units flow through this portal.

Sometimes, it takes a few seconds for the app to refresh going from option to option.

I’m able to track all invoice due and percentages of payments received. Auto apply late payments charges. Lease sign and track maintenance requests. Single source to track all activities.

Easy to use, I really like invoice generation and payment.

It takes little long to get payment processed through Innago.

I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!

Customer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!

I really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.

The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.

I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.

overall similar to other products out there so you will see the userface being the same as it is easy to operate

that it is browser based I did not need to download software

That at one time it was not stand a lone, marketing would have to be outside of innago portal

Overall, I'm super happy with it. My tenants are as well! I also have the sense they are willing to make improvements as they are able.

I love that it has all the features I was looking for in one place, & the fact I could personalize my account, my documents, & my tenants profiles is a bonus. Online signing, storing leases, rental listings, good customer service, no glitches, there's so much to be grateful for (especially the price). My tenants are especially happy with the convenience, as am I. It's a huge upgrade from my last 2 online rent collection platforms.

It's got everything I need, once I get used to using it. There have been a few tasks I needed help to walk thru & learn how to use each feature. It offers so much, that it can be a a challenge to learn all at once. I think in the future, the site could improve a little on it's intuitiveness, & or provide more instructions videos or site guides for every feature.

Its been great. Its easy to use and quite thorough.

The dashboard makes life so easy when looking over every month. I never have a single question about the financials or status of my company.

I would like to be able to send my owners ACH's through the software.

Amazing. Makes real estate management more fun and streamlined.

Innago is a really nice, and seamless online property management system. Here's my reasoning... When you login you have several tabs towards the left side. You have Dashboard, Properties, Tenants, Applications, Leases and Files, Income, Expenses, Maintenance, Messaging, and Users. I don't use every single feature that Innago offers, but it's very nice they do offer a broad range of tools that almost any landlord or property manager can use. One of the things that I really love is the UI (user interface), and UX (user experience) of Innago. The web design is very nice on both desktop and mobile. I used Cozy for the longest time, but in all honestly the user experience was clunky and very convoluted, moving through menus and certain areas of the tools were not straightforward. Innago is not like that at all. Everything is properly organized and the logic of going through any menu, selection or tool is properly implemented, which is important to me. I also like how affordable the fees are (with tenant ACH payments). I like the fact there is a very slick looking app for tenants. This helps me provide a more enjoyable and professional experience for them.

I think a Landlord app would be nice, but no major cons at the moment that I can think of.

Innago is a great platform for rent collection, lease signing, and maintenance requests. Users can create lease templates to use and have tenants populate fields that are variable. Lease signings can also be done online through the platform. In the past I had to update my lease for every property I own and for every year, but now I can just use one template basically forever. Maintenance tracking always used to be a problem for me too. Tenants would text me or email me (sometimes in the middle of the night) and I didnt have a consistent place to track all those requests.

It would be good to add more than just lease signing for documentation. I have guarantors for all my tenants because they are students, so I need to have cosigner agreements signed. Also, the expense/transaction management seems worse than other products I've used. It doesn't seem like there is an automatic import feature in Innago (so that my mortgage payments can come in as an expense or something).

This software has greatly impacted the way we run our rentals. It has made the process smoother and easier for us and our tenants. We feel that some of the best features are the availability to do background checks, allow tenants to make online payments, and tracking of tenant rent payments.

We spent a lot of time trying to get our leases formatted to where Innago would allow tenants to sign online and still have not figured it out. Any lease changes would also have to be made separately and then reuploaded. We gave up and went back to just emailing leases to tenants then uploading to innago when finished.

My Innago experience has been great. This software does exactly what we need it to do and we even recommended it to our friends to use.

I love that Innago has amazing customer service! I have called and emailed many times with questions and they always replay so quickly! The software is easy to use and as the administrator I like that I do not have to pay - the tenants pay.

My least favorite thing about this software is the setup. It can be tedious to figure out but once I figured it out I love it!

As a small scale property owner, Innago allows me to have the technological tools I need at a reasonable price. It’s allowed me to work more efficiently and effectively.

I own and manage about 20 units of residential rental property and looked at many options to take online payments. I decided on Innago because the price was good for all the features. After using it for just over a year, I’m very happy with the features that I use - online payment, signing leases online, and taking applications online. There was a bit of a learning curve but the support from Innago is very good whenever I had a question.

The maintenance portal doesn’t really work for me but it’s probably just a preference of how I do things. Setting up online documents to sign is a little challenging until you learn to leave enough space for signatures and such but it’s great to be able to sign documents online.