PayHOA

RATING:

4.5

(200)

About PayHOA

PayHOA is an easy-to-use platform designed to manage every aspect of your HOA or condo community. Each homeowner can access their online portal to make online payments, submit request forms, reply to violations, view the community calendar and message board, and complete surveys. HOA Board Members and Managers can manage A/R, A/P, full general ledger accounting, and communications in a single, unified platform. Get started with a 30-day free trial and see why 23,000+ communities have joined PayHOA.

PayHOA Pricing

Pricing Details: https://www.payhoa.com/pricing/

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

PayHOA Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayHOA

1 - 5 of 199 Reviews

James

Real Estate, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed November 2023

Great Start, but a Struggle Now!

Keigh

Verified reviewer

Non-Profit Organization Management, 1 employee

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Best Customer Support Ever!

Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

PROS

Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

CONS

There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

Reason for choosing PayHOA

While price drove our decision, the personal attention we received from PayHOA was the driving factor. Many of their competitors forced us to provide a credit card to use their “free” trial, and some sent a small portion of a sample database which had no relation to our needs. PayHOA was the one company who listened to our needs and shows us how they could help us.

Irene

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The best software for our HOA

I have not had any problems. I wish the staff was available with a phone call like before but I realize that Covid has changed many things in our lives.

PROS

I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff [SENSITIVE CONTENT HIDDEN] always answers my questions by email and when needed I set up a Zoom meeting.

CONS

I wish we could get some type of online fundraising but this is not critical. I would also like a way to add monthly interest to the invoice without having to create another invoice. Also, if an HOA billboard where we could have a community newsletter displayed for the homeowners would be nice.

Reason for choosing PayHOA

The software seemed easy to use and affordable.

Vendor Response

Irene, Thanks for the review -- I'm really glad PayHOA has been a success for your community! I'll talk with our dev team to see if we can add a fundraising component to the platform! Best, Mike

Replied May 2021

Randy

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed May 2019

A good start for a management solution

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

PROS

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

CONS

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Vendor Response

Hi Randy, I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting. Best, Mike Bollinger

Replied May 2019

David

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Cost effective association management and great customer service

PROS

After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.

CONS

Snail mail batch mailings seem to take longer than expected, but that might be a post office thing...

Reasons for switching to PayHOA

Overly complex for a small condo community, and costs became a factor.