Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

I have not had any problems. I wish the staff was available with a phone call like before but I realize that Covid has changed many things in our lives.

I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff [SENSITIVE CONTENT HIDDEN] always answers my questions by email and when needed I set up a Zoom meeting.

I wish we could get some type of online fundraising but this is not critical. I would also like a way to add monthly interest to the invoice without having to create another invoice. Also, if an HOA billboard where we could have a community newsletter displayed for the homeowners would be nice.

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.

Snail mail batch mailings seem to take longer than expected, but that might be a post office thing...

Very easy to use and maintain. Makes running the HOA management business so much easier to perform.

The one-stop shopping type of product. Do not have to use other tools

Dealing with accounts in collections.When an account is in collections, there is no easy way, there is a way but not ideal, to prevent that account from paying via the porta which can cause issues with teh collection agency

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Everything was previously done on paper. Having board members that are not on site was an issue and now communication is a lot easier. I'm future proofing things for new board members are they rotate in and taking away previous pains of collecting dues and tracking concerns amongst owners.

I like how simple things are and easy to maintain. Support is stellar and they help guide you in the right direction.

Having the ability to receive inbound SMS would be great. It's not a deal breaker but that's one thing that would improve things. I think more features or workflows towards processing old information would be an awesome improvement. I have years of data related to expenses and owners that will take time moving over.

Excellent.

Easy to manage the HOA business. Functionality and ease of use for both the admin and members.

Documents are house under one section. I wished I could attach a document to a unit and not have it show up with all of the other documents unrelated to the subject unit.

PayHOA allows our HOA to be mostly hands off in the payment process and allows us to not spend hours tracking and depositing payments.

Showcases a lot of data. Easy to use. Allows important information to be accessed quickly.

I feel like the reporting function could be a little easier with more options.

We wouldn't be able to self manage without it.

We moved to self managing our HOA a year ago and PayHOA has made it possible to handle the accounting side of things very easily.

We've had some issues in the past with emailing our user base but it has been resolved.

PAYHOA has been awesome from the beginning. We love the software and the price! Can't be beat!

We love this software! Built to do everything in one place. Communication, account management, accounting, document storage, budget management, viewing units, classifying property, you name it! If it doesn't do it yet, the developer is working on it. We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago. This part is excellent. This means it'll go big VERY soon. Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do. The communication module includes robo calls, texting, email and even USPS options to mail documents and invoices for you for a buck. NONE of the other management software offer that!

The accounting portion of the software isn't as robust as the rest, but they're working on it! It's a young company and we believe in them. They'll get it done and done right!

We have to develop and present a yearly budget for legal requirements. PayHOa does this very well. Ability to track individual payments and provide statements to individual members is easy and vital to our HOA.

Daily tracking of payments. Ability to make a monthly report to our HOA board. Ability to form and watch a yearly budget.

Keeping alignment with our bank has sometimes been a problem. Wish we could track savings accounts.

All in all, a great product for self managed HOAs. We are 304 properties and this works well for us, with access to more than just the treasurer.

Many different features we haven 't yet begun to use (auto phone calls/emails, newletters) All these are options in one place. System can be accessed by all board members. Help when needed is quick and efficient.

There are some glitches when trying to enter one email for more than one address. Having double entry accounting was confusing at first.

The simplicity, reporting, and true turnkey solution to HOA software.

Our team absolutely loves PayHOA it is incredibly easy to implement. It is easy to use on the front end and back end. The support team is responsive and they are constantly innovating to make a great product even better.

My only gripe is that it will only allow me to work on one association at a time. Meaning if I switch association in one tab it will switch associations in all of my tabs.

We are a volunteer HOA board made up of residents from the neighborhood. Anything that makes that task easier is great and PayHOA has delivered in almost all aspects of the job.

The financial tools are perfect for an HOA of our size (36 homes). The request tools make it very easy to manage the typical needs of an HOA. The custom reporting capabilities generally meet our needs.

The People view needs some additional flexibility. It would be good to give residents the ability to see contact info, without visibility to other residents financial status.

We would not have thrived as a self manage HOA without PayHOA

The accounting, collections, and email platforms are excellent

we had no practical use for launching our own website through the PayHOA platform

We have found that PayHOA has all the right tools for our small 41 unit HOA

It takes some time for our owners to get comfortable with using the product. Mainly because they are not use to using an on-line portal. The connection to our owners bank accounts to use the e-check feature needs a better explanation for how not do require a users login credentials to setup a bank account link

I had gotten a free trial of the program as treasurer of a fraternity. It is such an easy system to use that incorporates many different features in regards to collecting dues. My favourite part was the ability to use LegFi to send emails to members who weren't paying dues, acting as a collection agency. Keeping track of dues paid and due dates was very convinient, and they made it so you could see on your homepage what your organization's collections looked like. It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was. I had an issue and called the phone number and was able to speak directly to the president. He was extremely understanding, courteous, and very helpful. These are really down to earth people who want to help your organization, financials and beyond. If you are an organization looking to utilize a financial collections service, I would have no reservations in recommending LegFi

Ease of use, customer service

Spotty service, sometimes the website was down, but it didn't really create an issue for me as I could just try again later

A wonderful app, a fast responding and helpful support team. You couldn't ask for anything more. A way better and more user friendly app than some of the other "big name" companies I've seen in the HOA management space.

There are so many features that make PayHOA create, they seem to support every kind of way your HOA would operate. Updates seem to be frequently, the small bugs I notice one day are usually fixed the next time I use it.

More features to protect HOA board member privacy, especially with email communications. Need more configuration options for automated emails.

Ease of use. Very clear website...Great customer sevice.

I don't enjoy that checks can't be scanned.

Easier to share community documents with neighbors. Voting is quick and easy. Communications are a breeze.

Really easy to use and manage. Easy to learn and show others. Low learning curve for other residents.

None come to mind, we can from the traditional paper documents and communications so this has been a much needed step.

I love everything about LegFi except the additional charge for paying online and the payment plans. I would like to be able to customize the payment plans (ex. front load the payments) more instead of breaking up a charge evenly over a given period of time.

Payment of quarterly fees, and any assessments we need processed.

The payment processing module. This automated a very tedious manual process.

I can not think of anything I don't like.

PayHOA has been a bleesing to us to allow us to manage our own HOA without having to contract with an expensive property management company.

Allows us to keep all of our important HOA documents all in one place. And it allows us to keep track of our homeowners and their yearly assessments.

Nothing in particular. All features that we use are perfect for our needs.