Pendo
About Pendo
Awards and Recognition
Pendo Pricing
Basic - $10/month 1-5 rentals Plus - $29/month: 1-300 Pro - $60/month: 1-300, custom branding, report sharing, multi-user accounts and portfolio import. Enterprise - Custom pricing. Includes all features plus tools for Property management companies
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Pendo
1 - 5 of 32 Reviews
Michael
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great way to get insight into usage
The overall experience has been great. The onboarding process has been good, and my new success manager has been helpful. Helped me get more insight then I got with google analytics to aid in data-driven decision making. Still working on rolling out guides.
PROSGreat way to get insight into how customers and users are using our product and features. Capturing all data on the web even when you didn't tag a feature or page yet is a huge bonus. Able to do a lot without engineering was a key factor for adopting. Easy to build quick reports, look at data by segments, etc. Tagging pages and features are easy when your CSS works well with pendos tool. Guides seem easy to create and target.
CONSSome inconsistencies in UIs still as the product evolved. I would like some more reporting/analytics options such as comparing segments to do more in the app vs having to export data to excel or BI tool. Mobile app capabilities to tag features and pages still well behind web capabilities.
Phillip
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Smart Tools for Small Players
Pendo provides valuable web-based tools to small-scale real estate investors and property managers at a fair price. The key features that I have found to be the most helpful are the ability to send and manage digital rental applications, to then use the platform to do perform credit and softcheck reports, and finally to automatically collect rent payments through PendoPay. These are the three features that I think provide the most value to me as they reduce risk efficiently and effectively. Although these features are offered by many other property management software companies, Pendo is one of the only ones (or maybe the only) that offers these features to small-scale investors located in Canada. Most of the other software applications that are available in Canada target Medium to Large scale companies with a monthly or annual fee that is too high for most small-scale property managers or DIY real estate investors.
CONSI don't like that there isn't an accompanying app for smart phone / tablet. Other features that are not included that would provide much value include the ability to manage maintenance requests and tenant communication. While some may utilize the bookkeeping and reporting features, I do not and I prefer to use Quickbooks Online.
Reason for choosing Pendo
Although there are other property management software applications with more comprehensive features, they tend to be cost prohibitive and often with a poor user interface. I chose Pendo over all the alternative products because it is available in Canada and provides what I believe are some of the most important tools needed as a small-scale real estate investor.
Vendor Response
Thank you for the great review, Phillip. We are excited to release the maintenance issue tracker in the coming months!
Replied November 2019
Danny
Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2017
Have used Pendo for a few years and it works pretty well. Could use a few more expense catagories.
The reporting feature has been a good option when filing my taxes. I am able to download into a spreadsheet and check for errors and omissions.
CONSIt gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.
Vendor Response
Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier. We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!
Replied October 2017
Raad
Consumer Goods, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed April 2023
an excellent tool for gaining insights into user behavior and improving outcomes.
Pendo offers user behavior and conversion rate data, along with user-friendly guides and helpful learning resources. The visual representation of data is impressive, and surveys streamline questions and provide actionable insights. Pendo's evidence system is a standout feature, with versatile options for creating tutorials, tooltips, polls, ads, warnings, etc..... Segmenting users adds further value to this feature.
CONSPricing and documentation hinder startups. It costs more to maintain and install than free analytical tools. Poll and use data refresh can be delayed, making it hard to tell if the poll is broken or just delayed.
Sarah
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Pendo is easy to use, navigate, and resolve issues with!
Easy and central place to organize and administer rental taskers.
PROSThey're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.
CONSI think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!
Vendor Response
Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.
Replied October 2017