Property Matrix vs Wild Apricot

RATING:

4.6

(31)

Property Matrix has 31 reviews and a rating of 4.61 / 5 stars vs Wild Apricot which has 542 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (31)
4.5 (542)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 13, 2020
March 27, 2024
Pros/Cons
  • Pros

  • The Customer Support,(is excellent, very nice and helpful. Cost of program is great value.
  • They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions.
  • Cons

  • Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh.
  • The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used.
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  • Pros

  • Also critical was event management and integration with membership, since the organization's main publicity and fundraising activity is a large bike ride. Web site integration was also attractive.
  • Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
  • Cons

  • The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
  • It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations.
Read all user reviews
Pricing Range
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$
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32 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos