I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.

Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.

Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.

This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Support team is great. Every time I called all my issue were resolved regardless of the issues complexity.

There is some functionality that is missing making some of my task harder with manual overhead. My suggestion have been noted as future development that may or may not get implemented.

Very good. Excellent technical support, constantly improving features.

It is a good database and syncs financial information with QuickBooks

It's reporting features are limited. Sometimes the engineers will disable a feature while making other improvements.

Horrible. Will not recommend.

I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues.

Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals.

It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

It is customizable to an extent and allows us to have a one-stop shop for our property management division. The customer service is great, so many times they are able to troubleshoot any tech issues on the backend and/or explain how to accomplish a goal we are seeking from the product.

There are technology issues on the backend at times and we have encountered various backend issues since we started using the product. However, I do see improvements over time so this shows that the Propertyware team is actively working on solutions, which is great!

Easy place for all the task for our company

Its flexibility to my needs. Easy to add adjust and customize

there are some restrictions within the reports that make it less effective an

The reports and how to record anything using this software are very easy.

Hopefully they have better features for maintenance and text messaging.

There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower.

We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware.

We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it.

My experience has been positive with Propertyware. As a large client, it is extremely helpful to have a Platinum Support Agent connected to our account that has a relationship with our users. The support team has been extremely responsive in working with our teams and discussions about enhancements to be competitive with our products. Being included on BETA teams and development discussion is an extremely positive experience because they are learning about the industry and taking that knowledge for the product enhancements needed.

The software is built to grow with your company. With the flexibility of the system's customization, including the reporting, custom views, and custom fields, your company can record, track, and analyze business short term and long term business trends.

The system experiences glitches at times and can slow down based on usage.

Propertyware has changed a lot over the years, and I like the personal relationships that I have been able to build with the Propertyware team members. Participating in training, RealWorld, and the RoadShow has been helpful to me learning the system and feeling like I am being heard when I have concerns or ideas.

I appreciate the ability to add custom fields, which I have learned can be invaluable to housing information and pulling into reports. I came from the multifamily industry where Onesite has detailed reporting. Propertyware follows the same professional reporting formats, which my mom and pop owners as well as seasoned investors can follow and appreciate.

I would like to see improvement to the client text messaging feature and client communication features. I would like to see the conversation housed within the client's personal page, and not a community page. For example, if I am talking to John Smith who leases a house, then I would like to see the text messages and email conversation history within his lease tab. Same with an owner. The way that messages are currently handled is cluttered and difficult to find historicals. Email history is lost.

I have used other software in Property Management and I like this one the most. I work in the Accounting Dept. The payment ledgers are very easy to read and explain to tenants. Posting rent is very simple. But, the BEST thing I like about Propertyware is the assistance that is provided when I don't know how to conduct a particular task. The support that is provided is EXCELLENT! The supporters are so helpful and most of all KIND! They are not impatient. I don't have to stress about not understanding how to do anything, I have that peace of mind knowing that help is just a phone call away!

I don't understand the difference between a new journal entry and an adjustment. I am confused about which one to use.

The billing features are easy to use and fairly easy to fix if a mistake is made. The eCheck option has made paying vendors with actual checks a thing of the past and now everything gets direct deposited into their account.

A feature that we've requested be developed many times is the ePay/Banking feature for vendors. It allows you to put in their banking info, but the "Billing Email" is useless. All vendors receive a remittance email when payments are made showing a breakdown of invoicing and pmt amounts. It would be highly useful if the Billing Email actually functioned and would send the remittance emails to that specific address. Otherwise, your remittance emails go to the email that's populated in your general vendor information. Often times, that email is a sales person who accepts work orders and not the accounting department. Payment info is often lost or not forwarded to correct employees. Also, if there's more than one email on your general ledger, the remittance email won't send to anyone at that company. Making the Billing Email feature under ePay/Banking would be highly beneficial to users and it's a shame it's completely useless.

Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps.

In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer.

The ease in paying bills & owners plus making correcting journal entries is very nice. My biggest issues is just moving around Propertyware from one location to another and then trying to get back to where you started. It is like there is a total disconnect between screen locations.

The real time transactions/balances of owner portals is very nice for reporting purposes and hands on access for owners. Managing reports for automated distribution to owners is very helpful. Tenant portal access to pay rent and make maintenance request is nice. Making online payments to vendors pulling out of the owners portal balance is great!! Automated owner draws helps immensely.

Propertyware has a lot of information that it collects but it is very clunky when moving to different windows. Moving from one screen to another is difficult compared to other soft-wares. The data is there it simply does not connect well to each other. It would be helpful if Propertyware had a global search screen for everything in the database.

Excellent software/program. Excellent customer service.

The Propertyware program is very user friendly. Not just that, but the support you receive if you have any questions or concerns is top notch! I occasionally run into some sort of problem and just about every time I've ever called Support, the representative I speak with solves my problem with very little effort. Two times in the 9 years I've been using this program, I have run into a problem that could't be solved by the rep that I speak with. They try to the best of their ability, but then let me know that it needs to be escalated to someone else. Both times, I received a call the next morning with the solution! The reps are always friendly, respectful and no question is treated as "stupid"! Tney are great!

I don't use all of the features because I'm a Tenant Relations Supervisor and do not work with the maintenance or owner features. I don't feel there are any cons to the part of the program that I use.

Overall is a great software to use. We manage 500 properties and provide owner accounting through the property ware reports.

I like the concise clear view of the features of this software. Other softwares are too cluttered and excel based. This software is more modern in view and cleaner to operate.

Technicial support. Whenever I call about glitches mainly in bill pay with partial payment applications, I'm on the phone at minimum for an hour and they can never fix it right away.

Propertyware has enabled our team to navigate the covid pandemic by its overall ease of use.

In my opinion, this software excels in ease of use and easy adoption for new users. Our tenants also comment on how easy the process is from application, thru initial payments, onto lease signing.

Often times when contacting support, it takes several phone calls/emails to get a solution. However, it has improved significantly recently.

Overall better to choose another software with higher ratings. Propertyware is one of the reasons I decided to switch my Property Management company.

For getting basic information Propertyware is okay.

When there are several other softwares with much better rating why choose Propertyware? It is no wonder it has only 3.5/5 whereas there are several others with 4.5+ ratings. * Not user friendly. Not intuitive at all. I had to struggle to get to the right page or right report. *When you view the bills where do you normally look to see to pay off those bills? I normally skim the same page. But here there is no Pay button. I could not locate it on other pages too! So frustrating. When I contacted Support they said it is on Dashboard. I still could not locate it. Why? They have a button with NEW CONTRIBUTION !!! I don't understand why make it so hard? * I do not get notifications for all the activities. They send only for very selective activities. When I contacted the Support all they said was they are working on it. * When I requested to combine my 2 different properties (same PM company) they steps they have given are so cumbersome. * Old tax reports are not readily available. They had only for the previous year. When I my accountant wanted for the earlier years it is not available. I had to again contact the Support. They had deleted it!

Very dissatsified

It is a friendly program to use, although I wish you offered a webinar for new employee's or specific webinar; for example how to set up a new lease.

The turn over in your company with account managers. I have not had an account manager for more than 6 months, I don't know who my current manager is. lack of follow up from managers. I have requested to have a seThe lack of knowledge when I rarely call in for support, not all are on the same page. This piece of Propertyware really needs to improve, proper training for ALL customer support. I wished you offered more webinar trainings especially for our new employees. I not aware of any nor have I ever been told you offered them by anyone.

It does handle multiple properties, multiple owners and multiple units fairly well

It is more than difficult to change or modify entries once entered. The program does not allow flexibility or much in the way of personal settings. I believe Propertyware developers spend too much effort on the management side of the program and not enough or any time focusing on the accounting side.

This software was chosen because they claimed to be the closest to the software I previously used: Tenant Pro. They claimed to be able to migrate a lot of my data for me. They did, but much of it was improperly done and I had to re-do most of it anyway, so the data migration was of little help. It took me nearly 3 months to be up and operational, all the while paying my monthly fees without being able to use it "live". They do have a very good support staff. Unfortunately I have to use them a lot. The program is not intuitive. It does not do many of the automatic functions that Tenant Pro did for me. I cannot get the same basic reports that I used to get from Tenant Pro. It has many bells and whistles that I don't care to use and has many issues that have no solutions so I have to find ways around them. After one year I am learning to use it, but it is a very costly software to do most of the same things I did with Tenant Pro - but not all that I used to do. Not terribly satisfied with this program.

Extremely helpful, readily available support staff. Moderately priced on line software.

Have to use the support staff frequently - program not very intuitive. Hard to make changes -if at all - to check splits or entries once check is printed. Little customization can be done to checks for printing. Check number extremely small and this cannot be changed Cannot have vendor account number put on checks. Cannot get an Income Statement with both Year to date and Month to date on same statement. Tenant ledger statements not very helpful - not much information shows on the statement Terminated tenants show up on Accounts Receivable list if they had any balance when they moved out. No way to remove them.

It's mostly been good, I've had some great customer service. It seems to have been a bit rough lately, but haven't been needing to call as often.

It's been a bit of a learning curve, but it's working well for us now most of the time. I like that it is customizable, I feel like there are more features than we are currently using, but hope to be able to discover other ways to make it useful for us. I can see that there is room for improvement and appreciate that they seem to be working on making improvements.

Application Process is more difficult than it should be. Applicant prospects often can't complete without calling in for help. They become very frustrated. It's difficult to determine what their problems are, seems to work differently for everyone depending on the browser they are using, etc. See my answers to "Vacancy Management" rating question. Customer Service experience is Very hit or miss, sometimes awesome and sometimes takes a very long time to get what amounts to a bad guess.