All Re-Leased Reviews
1-25 of 85 Reviews
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James
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Extremely positive.
Time saving. Better organisation. Ability for geographically spread employees to all see what is going on and communicate. Allows us to grow without the need to expand the employment and therefore overhead base.
PROSThe time saving in managing a multi let estate both from the property management side and also in respect of the accounting as a result of Re-Leased having a full integration with XERO. Integrated software which is cloud based is the way forward for any organisation wishing to minimise overhead, staff management issues and drive efficiency going forwards.
CONSThe software is relatively new and still developing and at this stage it doesn't address 100% of our needs but Re-Leased do listen to our requests and have and continue to add to their software and hopefully we will get there soon.
Vendor Response
Hi James, Thank you so much for the review. The feedback you have provided here is phenomenal! It is great to hear Re-Leased is saving you time administratively. Thank you James
Replied November 2017
Wilma
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Overall a very good system to use.
I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates. I like the ability to send arrears letters etc. Good Maintenance Hub and Works Ordering is simple and very effective. Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system. I like how you can upload documents like photos etc. and store them against the properties.
CONSThe Reports do not quite match those of our previous system. As I was not the originator, the system does not allow me to do certain tasks and this is frustrating. It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.
Vendor Response
Hi Wilma, Thank you for your feedback. I¿m glad you are enjoying the system and taking advantage of the unique property management functions and the unlimited photo and document storage Re-Leased provides. I¿m happy to hear you can completely rely on the automated invoice generation system and maintenance hub for day to day work orders and task management. Whilst Re-Leased provides over 30 instant reports ranging from property, finance, budget, tenant and maintenance, we are always looking to improve and would love to hear your suggestions on how we can optimise our one click analytics. Re-Leased has advanced user permissions which you, as the account owner can control. You can also fully customise your rent dates and frequencies as well as adjust user permissions, so I¿ll be in contact with you directly to guide you through all of this. Thanks again, Doug
Replied June 2017
Laura
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2017
We use this software to help with the management of our property portfolio.
We are constantly growing so needed a system that linked to xero for invoices and somewhere to store all of the data for the properties that we oversea.
CONSI don't think it is the easiest software to use in regards to adding data and dates for reminders for annual gas safety's, epcs, inspections etc. I do not think the reports work well from the information we are inputting to the system. This could be user error but we do not get any data on vacent percentages etc. It would be useful to have this data as we currently keep all of our reporting on excel sheets seperate and it would be good to have this all in one place. Again this could be user error but we have not been able to work out how to use it. Maybe we could set up a all to run over this.
Vendor Response
Hi Laura, Thank you for your feedback. We have a mass maintenance, inspection and tasks import tool on the way and I will be sure to give you a progress update monthly. Thank you Laura
Replied November 2017
Daniel
Commercial Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2017
Excellent value for money and has improved our admin efficiency massively
The ability to automate our invoicing was a big reason as to why we went ahead with this software package. Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems.
PROSThe initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data. Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly. Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.
CONSIt is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.
Vendor Response
Hi Daniel, Thank you so much for taking the time to review our product, your feedback is really appreciated. It is great that you find Re-Leased a streamlined and effective tool for your property management operations by taking advantage of its many automated features. Thank you for your suggestion about allowing one tenancy to occupy multiple properties. This would be very useful for clients with similar portfolios to yours also, I have passed these comments over to our development team. Thank you again
Replied August 2017
Lisa
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Re-leased is easy to use with excellent customer backup if you have any queries.
Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting
PROSI like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined. The reporting function is useful but could do with some enhancements to save us time when reporting to the Board The software is intuitive and easy to use - very user friendly. Customer service has also been excellent and very interactive.
CONSThere are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio. 2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.
Emma
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2017
The initial set up was amazing Carolyn Bodisco was so helpful
All property information in one place and the ability to add copies of all the legal document so i can access when i am out and about
PROSIt is great to keep all the property information in one place and feeds into Xero really well. Raising the quarterly invoices is seamless.
CONSthe data from Xero doesn't seem to feed back to Released if a sales invoice needs raising that Released cant deal with. The only main issue with bills is that the invoice reference doesn't feed down to Xero s this has to be manually adjusted
Vendor Response
Hi Emma, Thank you for taking the time to review Re-Leased. I would like to learn more about what invoices cannot be raised in Re-Leased as we have a very thorough accounting system embedded. i will contact you soon to go over these invoices and ensure they come through to Re-Leased.
Replied November 2017
Geoffrey
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Wouldn't be here today with a clear mind and less stress without it.
A piece of mind
PROSRe-leased caters to the property manager to add all the information on a daily basis and able to give the owners detailed and itemized reports on a monthly basis. Reconciling on a monthly basis is also comforting and reassuring.
CONSThe learning curve, given how un-computer savvy I am. Itemized maintenance work orders for individual properties.
Vendor Response
Hi Geoffrey, Thank you so much for your feedback! We really appreciate the time you have taken to review Re-Leased. I glad that Re-Leased provides comfort and reassurance in your daily operations. If you would like we can organise a session to go over work orders? I will contact you by email today. Thank you Geoffrey
Replied August 2017
Aysha
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Fabulous!
Improved efficiency. Easy access to information.
PROSVery easy to use, cloud based so accessible anywhere anytime, visually pleasing and covers everything that I need to manage my portfolio!
CONSThere's not much I don't like! There are a few tweaks I would make but you can suggest these to the development team who are constantly improving the site and welcome suggestions.
Vendor Response
Hi Aysha, Thank you for review! It is amazing to hear that Re-Leased covers all your property management needs. Thank you for taking advantage of sending suggestions to our development team. They are always keen to hear what clients have to say and to make improvements to Re-Leased accordingly. Than you
Replied August 2017
Joel
Commercial Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Fantastic product
Easy property management
PROSBy far the most notable part of Re-Leased is the support team. They are always quick to respond and super helpful. The product itself is easy to use and continually updated.
Vendor Response
Hi Joel. We are extremely happy to receive glowing feedback about our support team. We pride ourselves on the assistance we provide property managers and users of Re-Leased so we really appreciate your positive comments. Also, it is great to hear that the management of your property is easier!
Replied June 2017
Shawn
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Released Review
We as a business are managing our tenants for the first time and Re-leased software has made that change very easy for us.
PROSThe implementation of Re-Leased and the support we recieved from Atul was outstanding and allowed us to understand exactly what re-leased offers and to use the software to its full potential. Atul was also very prompt in all correspondence and always followed up on questions that had been asked in training sessions.
CONSThe integration with Xero - It was to easy to set the wrong date for when Xero would integrate.
Vendor Response
Thank you very much for your comments Shawn, great to hear that Re-Leased is making the change easier for you. And we couldn't agree more - Atul is a star!
Replied May 2023
Jason
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
ReLeased & Barnsdales
It is an essential tool for our business and is far superior to other software we have used in the past.
PROSReLeased is user friendly and intuitive.
CONSThere are a number of features we would like which have yet to be rolled out, but we remain hopeful these will be implemented soon.
Reasons for switching to Re-Leased
We found Qube very clunky and difficult to understand or control. Re leased is far simpler to use and as stated above is intuitive which speeds up the users experience and helps with on boarding of new staff.
Max
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
A young system but easy to use, the future is Re-Leased
There is no where we would rather be, the very friendly team at Re-Leased make working alongside them seemless
PROSHow easy it is use, the interface is simple but effective. The constant improvements from listening to client feedback is much appreciated and has improved our working life’s dramatically. The service charge improvements have been the best leap forward this year.
CONSIt can take time to hear back regarding issues with bugs in the system. This has been challenging when we are undertaking time sensitive tasks.
Reason for choosing Re-Leased
The personal service with Re-Leased was much more tailored to us
Arif
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Easy to use & great customer care/support
Great customer care received from the support team. They always get back to you on your queries quickly and never forget to come back to you if something can't be helped/fixed straight away.
PROSVery easy to use. Lots of features. Always updating and improving.
CONSIts not very easy to get a report that you want and when you do it is not very clear. Re-leased are aware of this and are looking to improve this side of things in due course which will be great.
Bianca
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Easy to set up properties and to sync with Xero
I like how easy it is to set up a new tenant and I feel adding the pictures of the properties do really help especially when you have a big portfolio
CONSSometimes I find it hard to pull a report that I need to get to see who has paid their rent compared to who hasn't
Vendor Response
Hi Bianca, Thank you for your review. We really appreciate the feedback. It is great that the images are being used on the JDI account. I will contact you soon in regards tot he reporting. I would like to better understand your reporting needs to best help you extract the information from Re-Leased.
Replied November 2017
Danielle-Laura
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great system to use. Would 100% recommend to a friend or colleague to use in their business.
It is user friendly and easy to use. I like that you can do pretty much everything on the one system.
CONSIt would be better if you could search for everyone under the same tenancy and send out emails/ correspondence that way with one button etc.
Vendor Response
HI Danielle, Thank you for your feedback. I like the correspondence button idea and I will pass it onto the development team. Thanks again for taking the time to review our product, we really appreciate it!
Replied September 2017
Jessica
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
So far what I have needed in regards the properties and tenants I could easily find in the system
It's really quick and friendly
PROSI find it very friendly from the commercial department, all the information is successfully saved and easy to get.
CONSFrom the commercial department, the things we do is to look for tenant's and property's information.
Vendor Response
Hi Jessica, Thank you for taking the time to review Re-Leased. If you have any questions please do not hesitate to contact me. Thank you
Replied September 2017
Jodi
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
User Friendly Software and great friendly support.
Very Detail Oriented and Streamlines our business. Getting used to the work orders throughout our organization and the maintenance staff is liking the availability through the internet and receiving info on their phones.
Vendor Response
Hi Jodi, Thank you for your review. It's great to hear the maintenance staff are using Re-Leased too! Thank you
Replied October 2017
Mel
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2017
Great software, easy to use!
Software is very easy to use and understand. Great features. Easy access to it from almost any device.
CONSLack or better yet no access to customer support. No access to software from my smartphone or pad.
Vendor Response
Hi Mel, Thank you for taking the time to review our software. We really appreciate your feedback and I am glad to here you are using Re-Leased on the move through multiple devices. In regards to customer support, we have 24/7 support available through the Fresh Desk icon in the black bar of your Re-Leased account. You can also email support@re-leased.com with any queries and a member of our international customer success team will address your questions promptly. I will also email you with my direct line. Thank you Mel, have a great day!
Replied October 2017
Garth
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Commercial Property Management Software Review.
I went from strength to strength in my understanding of accountancy and the capabilities of Re-Leased as an accountancy tool.
PROSIts many features, capabilities and its ongoing development.
CONSAny limitations in its capabilities that I came across.
Jose
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
We have found everything we wanted
We have better organized our tenants' information and some documents we daily used.
PROSIt is very quick to find all the information I store, the system is very friendly, creating properties and tenancies is real easy.
CONSWe as the property give our tenants the option to move from one property to another, in the system I am NOT able to transfer one tenant from one property to another, I need to archive and create a new one with the very same information except for the new property.
Vendor Response
Hi Jose, Thank you so much for your feedback. I will contact you with more information regarding a tenancy transfer. Thank you
Replied September 2017
Prashanth
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Re-leased is the core tool of our business and has proved to be extremely reliable and efficient
Our ability to work with investors, manage multiple portfolios and multiple trust accounts has been made easy. The information is presented in a clean user friendly format.
CONSOwner group management is quiet limited and this could be worked on. Minor customization like white labeling and custom labels to match our business is missing. Surely miss a mobile app.
Hugo
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
The maintenance calendar suits my needs
Everything is quick and easy
PROSI can see exactly what I need in my area, the customer service representative puts the maintenance tasks in per house and I can see them well.
CONSWe have not still found a way to organise the maintenance tasks from most urgent to less urgent. But we see them all and we organize
Vendor Response
Hi Hugo, Thank you for your feedback. Prioritising maintenance tasks by urgency is a fantastic idea. I will consult with my team to see if they have any ideas and then contact your directly. Thank you Hugo
Replied September 2017
Shannon
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2017
User Friendly
Released is very user friendly and easy to use and has some great features. Easy to save and access important documents.
CONSThe maintenance function could be improved - the task function is not the clearest for reporting - i.e dates reported etc.
Vendor Response
Hi Shannon, Thank you for your review. We really appreciate your feedback. I would like to learn more about how we could improve our maintenance function. I will contact you later today. Thank you Shannon
Replied November 2017
JP
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Released has been a great new platform for our business.
I like how we can create invoices and that Released syncs with our other softwares. It is very user friendly!
Vendor Response
Hi JP, Thank you for taking the time to review Re-Leased. I am glad you are enjoying the accounting integrations on Re-Leased, there are many more integrations to come! Please let me know if you would like anymore information. Otherwise, you can find monthly updates on the black banner of your Re-Leased account. Thank you JP
Replied October 2017
Jennifer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
It's been excellent
It's very friendly and fast, so far I haven't encountered any issue since it's very easy to save the data. At the moment everything has been very helpful since it reminds me tasks that I need to do.
Vendor Response
Hi Jennifer, That is fantastic to hear. If anything comes up, please let me know and I would be happy to go through it with you and the Love UK team. Thank you
Replied September 2017