About OneSite


OneSite Leasing & Rents is a cloud-based property management solution that helps businesses across industries such as real estate and homeowner association (HOA) and helps them to manage different tasks of the tenant lifecycle that include interacting with prospects on-the-go with lease information accessed via tablet, managing rent with electronic payments, assigning service requests to the maintenance team and more. The solution helps users manage and maintain data on each tenant and offers residents an online portal for paying bills and communicating with staff members.

OneSite Leasing & Rents also provides users customer relationship management (CRM) functionalities such as automated reminders to follow up with prospective tenants and a database to record and store tenant information.

Managers and staff have access to financial accounting and compliance capabilities and a document management function for keeping digital copies of leases or vendor and supplier agreements. OneSite can be tailored to help users manage commercial offices, retail, industrial or mixed-use properties.

Support is offered via phone, email and a customer support knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

77 Reviews of OneSite

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

4 stars

(33)

3 stars

(8)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Showing 1-5 of 77 reviews

May 2017

Jennifer from Retreat at Newark

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Easy functionality with Bulk Functions

Pros

I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section.

Cons

I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information.

May 2017

Jennifer from ZRS Management

Company Size: 501-1,000 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Simply the BEST!

Keep being awesome! Customer support is so helpful too and they deserve all the stars!

Pros

I have been working in property management for 7 years and have used several different software programs, can say hands down that OneSite is simply the BEST! It's user-friendly and if you can use a smartphone you can easily navigate the pages in and out to find what you need. It's like using a smartphone - it just makes sense. Reports are where you expect they would be and it makes my life so easy. Then, when something isn't clear their support team is there to help you and they sound like they like their jobs and are actually pleasant and eager to help and please!! A HUGE PLUS!!!

The best part is that it is integrated with so many other programs that make my job easy so I can spend more time with current and prospective residents. I LOVE OneSite and would recommend it to anyone!!!!

June 2017

Sarah from Signature Mananagment

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2017

I have worked with OneSite for years and it is easily functional.

I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.

Pros

Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.

Cons

The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.

May 2017

connie from Centra Partners

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

May 2017

Love the software, customer service and solution solving made us change

Use Rent Roll when it was DOS based, fought my company for 10 years! to get the software, due to continued issues had to change to new software after 5 years and take the entire company through new software set up and training!

Pros

Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....

Cons

Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.

May 2017

Terence from Campus Evolution Villages

Company Size: 51-200 employees


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2017

Good Product for Property Functions

Pros

Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site.

Cons

No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function.