I have found their support best amongst the software industry. I find it easy to contact them via text, email or phone. I prefer to use either text or phone. Their support team is very knowledgeable and friendly.

I find it very easy to use. It enables me to stay on top of my rent collections. I found data entry much more easier than other applications I have used. I have just started using their online application, online leases, and tenant screening service. I found it very easy to integrate with my current process. I have been using online rent collections for a while now and it is easy to set it up.

There is nothing difficult i find with the product. If I have a question, I can watch a video or go to the FAQ and lookup the answer. I find their videos very helpful.

If you aren’t tech savvy and want to save time each month, this software will help you a lot. I like it as it has made property management job easy.

Simplifyem is a simple and straightforward property management software. Everything is categorized in sections so you’ll never get confused especially if you’re not tech savvy like myself. It’s easy to set everything up and doesn’t take long. There’s a bunch of reports and I love how they’re so easy to run. At the end of the month, I can quickly send out owner statements. I also send out rent receipts to all my tenants in bulk all at once just by a single button so I’m not doing them one by one like how I used to. My tenants also send maintenance requests through their portals which is really convenient because I can just create a work order and assign it to a vendor right away. Customer Service is great! They walked me through on setting up online payments. They even offered to set them up for me at no extra cost. My tenants now pay on time and some don’t need to login each month since they’re setup on automatic withdrawals. This really helps when paying my owners online as well.

None, software works as expected and the functionality is easy to use which will be of a benefit to non tech savvy users

It is easy enough to use expect for the part of managing leases for Ontario, Canada. Easy set up of new properties, landlords and tenants.

You need to get a 1-800 number so I can call at any time but because I am a Canadian client, I am not able to call the U.S with my phone plan. Emails don't always get conveyed properly. Need to have a choice to the lease information whether you have a security deposit or last month's rent deposit. The latter is missing. This would make our process so much easier. Need to have an auditing trail with your software so mistakes can easily be found. I was once told that I had to pay for your bookkeeper to find an error I made...luckily I was able to find the problem and fix. If a mistake was entered, you should be able to reverse it...your system does not always allow this. Biggest con my clients and I have is that if a tenant is using last month's rent or is late paying their rent for a particular month, your owner statement should show their name at least, even if no $$ is present. This is a MUST and I hope you but this change in your next release.

This is the perfect app for someone who needs a place to track tenant information and leases while keeping a history of past tenants and what work orders and requests have been submitting while consolidating expenses. The tracking of all tenant communication in one place makes so easy to lookup information and avoid any miscommunication and legal issues.

As a property owner, SimplifyEm has decreased my workload and saved time. I can easily see work orders and expenses at a glance while collecting payments and see all tenant communication in one place. I like how I can set up rent reminders to invoice my tenant every month automatically. This has helped get rent on time every month. SimplifyEm has freed up my time and streamlined my property management tasks into a manageable process so that I spend less time on managing property.

Their support division is fairly good. They are better at answering emails than the telephone.

This program was good for multiple properties. Best for keeping expenses in a good place and running general reports. I like that the receipts for each expense can be loaded for easy access

I wish they had a phone app to add things easier in the field. Also, I wish there were a few more reporting options like one with line items below the general category.

This management software was better than I gave it credit for. It was the first software I used before switching to a more robust (read: costly) system. For the price, I think SimplifyEm is the best bang for your buck. While it doesn't seem intuitive at first, It's much easier to work with than some of its more complicated competitors.

It did not have a standalone app and relied on their mobile website to support my mobile needs. It got the job done, but it wasn't nearly as seamless as it could have been. SimplifyEm also doesn't offer some of the training that other software options offer.

Overall my experience has been pleasant. In the beginning, I feel like the salesperson and trainer moved very quickly explaining the features and it's hard to retain a lot of the information. However, I've always been able to contact customer service and receive a quick response via email. The customer service is pretty great and again, it is a positive feature for this company

In the beginning, some of the features were not as intuitive as I thought they should be, but I've always been able to contact customer service and receive a quick response via email. Now that I have been using the platform for a few months, I find it a lot easier to navigate. Not to mention, the price is very affordable especially for someone like me with only a few properties and they have great customer service.

It would be nice if there was a mobile app available for both iPhone and Android. It's not very easy viewing the website from a mobile phone. Also, it was a little challenging for my tenants to set up. My tenants had a lot of questions and I literally had to search YouTube for videos. It would be nice if a setup video or something is sent when the tenant signs up. Or, if the owner/property manager is trained to walk the tenant through the process

Fairly easy to use. They have great customer support and always willing to walk you through issues. Overall it's fairly easy.

They just have basic reporting. If you want to really analyze your property this is not the software for you.You can get a Rentroll and Tenant Late Report but that's about it. They don't have a vacant listing or make ready status or occupancy percentage. I believe if they can develop better reports - this program would be awesome. Don't get me wrong it is a great simple program. That is why it's called SimplfyEm.

Reports once we have entered the same redundant thing in many areas of the software. Once you have done all of this it is great to have the individual reports to see how your business is running!

Not an easy software to get around in. Very redundant. You have to enter the same thing in several places in order for your reports to be correct. Customer support is not good. Very difficult to get a live person that actually understands your issue and in helping to adequately resolve that issue. You wait and wait and wait on a return call. The fees they charge for online rent payments is ridiculously high for the price of the software we already pay for. Their turn around for releasing payment to us is ridiculous. We need quick access to our rent payments in order to pay our owners in a timely manner.

Was a decent program but we will go with a company that has ethical business practices for our property management needs.

Simplify 'em was easy to use and integrated well with our property management system.

The company automatically charged us for 3 ADDITIONAL YEARS after to did not renew our subscription. That's over $300 for a service we no longer needed. BUYER BEWARE.

Honestly we regret paying for this software in advance I wish we would have tried it out for a month first then at least gotten out money back. When they did the onboarding, they did it incorrectly which then took a month to fix by myself. By the time the trial ended and we realized we didn't like it, they didn't return any of the money.

It was online and could be accessed anywhere.

The process of paying bills takes way too long. The tenant portals failed to link up with the software. You can't add any other income categories other than rent received and late fees.

I have made 5 phone calls and have been told there are 2 escalated repair tickets in the month that this has been happening. Tech support tells me that someone will contact me when they have a solution. 1 month and no solution. This and the massive price increase for next year has made me decide to switch software providers for 2020.

I thought the software was easy to learn and entering data was easy.

I have had a software problem for over a month. I can't move tenants in or out and can't edit leases without my browser locking up. I have to close the browser and log in again. The problem doesn't go away when I log back in. I have resorted to using an excel spreadsheet to keep track of leases and dates because the software I am paying for doesn't work.

The reason I looked into property managment software was to allow tenants to easily pay rent online and avoid the headache of manual deposits. Unfortunately, this created a whole different and worse problem. Money was not available in the account for 7-10 days. ACH payments really shouldn't take that long to clear!

Some of the features ae convenient. Customer service team was helpful and polite. Setup was easy and fast.

Deposits through ACH took 7-10 days to clear. Even with weekends, this length of time is unworkable for most owners.

SimplifyEm knows just what I need to organize my rental business . I don't use all it's features, but it is nice to have everything at your finger tips. I get what I need and much more from SimplifyEm.

There is "nothing" I don't like! The technical support team is fantastic to work with. I don't need support often but if I do need help, they are quick to answer the phone or quick to call me back! The support staff are very professional and polite. The program is very easy to use.

It is not an easy going software. I can't get customer support when I need it!!!

No comment on this. I am just trying to set up the accounts and get support but no one call me back

Not user friendly. No customer support when I need it!!!

I highly recommend helps us keep try of all rents and Tenants and even lets up set up online billing!

I do wish it integrated with our accounting software but I am happy with what it does do and will continue using it.

Software advice guided me to three good companies. For the size of our business SimplifyEm seemed the best fit. And their emails were very helpful and non- aggressive.

It is user-friendly and the cost seems reasonable. Tutorials are available as needed and customer support is always available. Information is easy to enter and to edit, if necessary.

I may be wrong but it doesn't download into Quicken. We are just getting started with this software so there aren't any defects, if any, that can be mentioned here.

We have actually created more work for ourselves by switching due to little inside software issues that were not explained to us before we purchased the program.

I switched from Yardi Software hoping that SimplifyEm was more user friendly and in a lot of ways it is.

We did not receive any training just another orientation of the basics of the software. There were a lot of things that we were mislead about, or just simply not told before we purchased the software.

Ease of use and consistently good customer service

I do sometimes have problems logging in to my account as I use multiple computers. It would be nice to be able to log in to multiple stations at the same time.

Software is comprehensive and easy to use. I've never experienced such great vendor support. Can't say enough good things about the support. Not only do they know the software inside and out but they seem to know the property management industry and thus have provided several good tips on setting up the worksheets etc.

I will need to reach to find something I dislike. Perhaps a more robust report generator so I can do a bit more customized reporting.

It has been difficult getting any kind of support

Tenants portal for emails and online tenant payments

No app for mobile users, they recently changed tenant screening companies and it has not been easy getting approved. They do not like to provide 1:1 support although that was promised when we signed up for the software program.

Pricing is fair but should include whatever you need with no charge.

Once you start using the software it gets easier to use. If you need help a rep is readily available and is knowledgeable

More options cost more should be included for. Up to 10 units. Tenant area should have more detail available, Maybe some suggestions given on entries.

In the beginning I had lots, of questions from customer support, not one time did the CS person roll their eyes or exhale when i was asking questions.

ease of updating information, customer support is unbelievable and all support i have talked to speaks English and they can understand me and i can understand them. Thats a WOW

Inexpensive Great Customer Support Easy for Tenants to Use Easy Access The site is organized. Nice integration to online rent payments.

I wish more notices could be automated. Extra added fees I wish the site could send bills and integrate with banking accounts

The software is easy to understand and use. It seems like a Property Manager has designed it to make our work more simply (thus, SimplifyEM). The vendor is always ready to help and answer questions with patients and knowledge. They are a world of knowledge.

Information gathering could be more detailed. Landlord, tenant, managers all accessible, and name/title of unit could coincide with the owner of the property rather than unit # or company name.