Remote access to thousands of tenant accounts.

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Their customer service NEEDS lots of training, they are way too quick to close out a request even if they have not solved your problem

It is a robust self-storage management software with many great features to make operating one or more facilities very efficient.

Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. Very confusing for staff to have to try to use both.

Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.

The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.

The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues.

Great program for the self storage business. I really appreciate the amazing help I get when need it, all I do is call and sitelink remotes in and my learning curve issues are gone!! Also, the implementation of the program was very good, the computer technicians that got me up and running were very user friendly and very skilled at their jobs.

The map of my storage unit facility is great; it is easy to use, it keeps me organized, and tracks payments.

Nothing really, I am still learning the program.

From the time I log in the morning til I log off at night the ease of using this software is far better then any other I've experienced!

The ease of navigation / Customer support

Wish the tracking of present and past tenants was a different format . The dull print is sometimes hard to read.

love sitelink

It makes running my RV storage really easy. Tech support is always available and they ALWAYS solve my problem.

I would like to integrate e-signing into the system using my lease.

Can't work without it makes our job better.

The ease of use. Teaching to new hires is fast and easy..

Not one thing. The changes you make to keep sitelink update is awesome.

i have used stand alone and web addition , the web addition is better by far

its all good, no problems with this program

every thing works well, no problems with the program

Great experience

easy to operate very user friendly and easy to learn

All is good there is no need for any modification

having customers pay on time

Its easy to use and very customer friendly

There is nothing I dont like about sitelink

I called in to ask basically a couple of questions on the Rent Roll report. After about 30 minutes on the phone with Customer support representative, I HAVE LEARNED A PLETHORA OF KNOWLEDGE ON HOW SITELINK REPORTING, TENANT MANAGEMENT, AND SET UP OPTIONS WORK! I AM SO EXCITED!! I AM CALLING THE OWNERS RIGHT NOW AND TELLING THEM I WANT TO HAVE A SL SPECIALIST TO TEACH ME MORE! I'M NOT TYPICALLY THIS "GEEKY", BUT that Customer support representative HAS ME SO EXCITED ABOUT LEARNING MORE AND MORE! I WANT TO NOW TACKLE SITELINKS MERCHANT PROGRAM BECAUSE WE ARE NOT USING THEM RIGHT NOW (WE USE SBOA) AND I WANT TO KNOW MORE ABOUT SL'S PROGRAM! Additionally, EVERY SINGLE TIME I CALL IN TO SL'S , CHOOSE OPTION #2, I ALWAYS GET PROMPT ATTENTION, EVERY SINGLE TIME IT'S LITERALLY LESS THAN ONE MINUTE TO GET A LIVE PERSON ON THE PHONE. IN TODAY'S WORLD, WHERE BIG CORPORATIONS DO NOT UNDERSTAND HOW IMPORTANT GOOD CUSTOMER SERVICE IS TO THEIR USERS, SL NAILS IT - I AM ONE EXCITED GIRL RIGHT NOW BECAUSE OF SITELINK AND WHAT'S TO COME IN THE FUTURE! BIG THANKS TO ALL, BUT A VERY SPECIAL THANKS TO Customer support representative guy BECAUSE HE CLEARED UP SO MANY THINGS FOR ME TODAY AND TAUGHT ME A LOT OF STUFF THAT I CAN PASS ON. I AM LOVING IT! THANK YOU! :)

USER FRIENDLY, INTUITIVE, TECH SUPPORT, THE FACT YOU HAVE A REPORTING SPECIALIST I CAN ACTUALLY CALL AND HE WILL ANSWER, AND SL'S DEDICATION TO PROVIDING EXCELLENT CUSTOMER SERVICE, AS WE DO AT OUR FACILITY, LOVING THIS "PARTNERSHIP" WITH THEM!

THAT I DON'T KNOW IT ALL INSIDE AND OUT RIGHT NOW! (lol But that's NOT A SL CON) :)

My name is Frances, manager of 325 unit facility. I wasn't to happy changing from site link stand alone to web edition. I was always rushing cause seems like the 1st of the month was tomorrow, that meant that I had to spend 2.5 hrs running credit cards, whether it was my day off (Sunday) credit cards had to be processed. 2 part tickets were cut and file, (don't have to do that anymore, don't have all that bulk). The 2nd part detach for the end of day summary report. My day started at 7am rushing to be ready to open at 9am. NOW it takes me 5-7 mins to run my credit cards, I don't have to worry if someone will interrupts me, causing me to have a mistake, then taking time to track , correct , double entry, no entry, this is an experience that has been worth the money that the owner invested. Site Link has allowed me to do early walk thrus, remove old leases, and files. A smoother start of day, take a break, lunch away from office. I met our rep, an angel with knowledge of how to teach someone that is needing assistance, a people person, he is a good asset to Site Link. I recommend this software to you and a teacher like our rep.

The credit card process I like the most cause I have the time I needed to do other stuff, with out a maintenance man on the 1st it was awful.

Give a credit when customer has zero balance, or maybe I don't know how.

no

I have used Sitelink since December 2010. I have been very pleased with the product and tech support. Tech support is fantastic.

Sitelink was purchased by Sparefoot. I knew when that announcement was made the price would go up. And so it did. They have approached my price point. I'll be looking at other providers. There has also been problems with technical issues since Sparefoot purchased the company.

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

Functional for self storage , key features are there for the storage industry

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

Sitelink helps you easily and effectively run your facility. And monitor at any point in time what you need to do to keep improving.

I like the fact the there are so many other companies that integrate with this software. This means you can add tons of features of your choosing very easily!! The task list is also a HUGE help in running my facility. It keeps me up to date on everything I need to do!

The technical support is great at times and horrible at others. Some of the people are just very rude and act like you're bothering them. I feel like for the amount I pay for the software I should get top notch customer service.

We have quite a few locations that we manage on Sitelink, and it has been a wonderful experience. When something goes wrong, or I can't figure something out, sitelink customer service is on the ball, and will help me get up and running in no time. Sitelink Web Edition is fantastic!

The customer service and the functionality is pretty slick. I never have software issues, and the only time I have to call customer service

Some small things that make it hard to use (editing the map is a little clunky), and the portable storage portion is a little confusing.

I do like it. I know I am not an expert, and there are things I do not know about. And maybe what I don't like about it I could fix if I knew more. But that means; teach me better. I did the videos in the beginning, and things have changed, and I do not have time for your Webinar no matter how hard I try. And the ones I did have been okay.

SiteLink has grown with my business from a stand-alone in 2000 to the Web Edition with the Hub today. I like checking in using my phone or laptop at home and being able to take care of simple issues without coming to the office for a customer.

Updates happen a lot, and that is a good thing. But when the changes are to the way something is done, it is hard to find out how to use the new changes. I have often called because I don't have the time to research and find the direction for the recent changes. If a link to a how-to video, or this is what we just did, came in an email after every update, it would be amazing. The other thing I do not like is the Invoices. They look like they were quickly made by someone who just doesn't care.

The ease of use. The program is very easyto learn and gives the user many options. The lead to lease offers many ways to track sales leads. The reports offer many ways to track and grow your business.

Multiple buttons that do the same functions. Condense and minimize to streamline the program. Offer a training mode so a new employee can actually do tasks in real time.

Nice that it integrates with credit card processing company.

Was using Storedge prior to property buy out and it was much more ready for digital business. You were able to email and text tenants more easily AND see when they opened them. The paperless lease was much easier as well as exporting documents and photos. The dashboard on Storedge gives a better snapshot of business compared to the reminder/operation page for Sitelink. Storedge processed automatic payments for you as well as invoices, both savings hours of time.

The ability to automatic your work flow from day to day. Once set up properly, the ability to see at a glance what is going on that day from the reminders list. Also like the fact that multiple windows under one user name can be used with different locations. I like it that the TSSA leases can be used along side this.

If you are not familiar with the software, can be very frustrating to set it up. Maybe a setup wizard for new installs should be implemented. That when moving in a tenant, you can not get into a payment screen if stuck waiting on tenants info.

Payments, rentals, tracking of customers, collections, etc

The ease of use and the ability to access support at any time. We love that we are able to link other software rather easily as well

Not having the ability to split payment's for corrections. Often customers rent more space than is needed and in order to move them out of unnecessary space it would be easier to just credit their credit card for a partial amount

Without Site-link, I would not be able to do my job or run this business.

The Software allows you to keep all your tenants very well organized when renting new units, moving out a customer, collecting rents, and sending out forms for legal collecting for those tenants that are past due!

The Software can be difficult to navigate thru when having to make detailed adjustments for each tenant. Always seem to have to call Site-link Help Desk to get help using these functions.

I have been using SiteLink for a few years now and think it is so easy to use. Customer Support is always there when I need them. The training vides and webinars are a great way to expand my knowledge base of the software.

There are few minor things that could be improved on. One is the inability to reserve multiple units for one customer in a single transaction. I would like to see the property map be interactive even though I have other SiteLink tasks open. I would like to be able to flip back and forth without having to close the other tasks.

2 years ago I knew nothing about Sitelink. Thanks to the fantastic, incredible, Sitelink Customer Service, I am a very confident user; did not take long. Sitelink provides all that I need to run 300 units and more. Appreciate Sitelink people!

Customer Service

Need more insight into what the reports cover. Usually the request comes from our accountants who do not regularly ask for reports covering specifics. Because the request are few, I do not learn all the reports provided and need to SEARCH to find the one that would answer the specific question.

confidence in using it. Makes my day more enjoyable

ease of using it and the Site link techs when I need some help It.speeds up my work. I also have a daily close that gives me all the information I need to make out the Deposit for the next day. I can make out my deposit slip and check it against each transaction

I can't think of anything I don't like. Well some times I have customers who change there mind about moving in or moving to another Storage unit and if it's the next day it's very hard to fix these kinds of things with out the help of Site link tech support.