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> Reviews of Atera. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Atera is a good fit for you!

Source: https://www.softwareadvice.com/za/psa/atera-profile/reviews

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Atera Reviews

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[Overview](https://www.softwareadvice.com/help-desk/atera-profile/)

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# Atera Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(287)

4

(132)

3

(18)

2

(9)

1

(3)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.6

Functionality

4.3

* * *

### Pros

"Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day."

"For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems."

"The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine."

### Cons

"To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline."

"Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background."

"It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas."

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Atera Reviews, Pros and Cons - 2026 Software Advice