Workfront Software


Workfront (formerly AtTask) is a cloud-based project management solution that helps teams to prioritize, route, manage and report on their work. It is suitable for businesses of any size and industry including IT, architecture and accounting.

Users can access a library of standard reports or customize them to meet an organization’s needs. Workfront offers tools to help visualize the work lifecycle so users can maintain project schedules and budgets. Users can drag and drop tasks to assign them to team members, shift assignments and organize workflows through the visual interface.

Communication tools allow employees, account managers and executives to collaborate, assign work, track deadlines, check status updates, deliver work and manage reviews and approvals. Resource management tools allow managers to assign tasks, track performance and allocate resources. Methodologies such as Agile, Waterfall and others can be implemented with Workfront, and the platform is designed to scale along with company growth.



660 Reviews of Workfront

Overall rating

4.26 / 5 stars

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Showing 1 - 20 of 660 reviews

November 2018

Andrew from Blue Acorn

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Sys Admin User

We use the tool to manage all website development projects (tasks, assignments, schedule, LOE, performance reporting, team management, etc.) time logging, Agile burndown, Kanban, employee tracking, and billing; pretty much every aspect of our business.

Pros

-The ability to customize the software to fit within your business operations. It's not a one size fits all where you have to modify company operations to fit within like other PM software.
-The reporting functionality and the ability to build custom reports
-Once you learn how to use it and get to know the intricacies, textmode is AMAZING! It allows you to build very custom reports, templates, fields, calculations, etc. to meet the needs of your business.
-The support team is great! Having a dedicated support contact with standing weekly 30-minute meetings has been very helpful. Additionally, the "consulting hours" come in very handy when there are items that myself or other system experts within my company can't figure out because they are able to use their knowledge and expertise to get us what we need.

Cons

-We submit enhancement ideas or tickets to the product team and feel like they always just get lost in the shuffle. There are a lot of things that we could use but I guess other companies or Workfront don't see the value so our ideas are very slow to be added to their Product Roadmap or come to market.
-It's not the cheapest on the market, that's for sure.
-There is somewhat of a learning curve for new employees at my company trying to learn the software just because it is SO powerful.
-There could be better integrations, specifically with Git.

June 2018

Jonathan from Synchrony Financial

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Workfront makes managing projects easy with strong training, support and reporting features.

It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.

Pros

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.
1) I find it very intuitive for users to use
2) It is easily customized based on the needs of your users
3) The reporting feature is worth the price of admission itself
4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across
5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings
6) The Community area is a great place to share ideas and ask for help from other users
7) They are constantly making updates and improvements to the tool
8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.

We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Cons

Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

October 2018

Cherith from Pru Life U.K.

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

WorkFront: Revolutionizing Our Workplace

WorkFront is way to important in our lives, especially if we are dealing with complicated tasks that needed everyone's help. Even though our supervisors or our associates are out in the office, it is easier for them to join the platform because of updated mobile version of the software. Overall, this software helps us do our jobs in a shortest time possible minimizing effort and maximizing results.

Pros

Using this software is easier for our teams in the workplace to collaborate on projects because everything is already in a systematic order. Everyone, from our clients to our team players have the access to the projects that needed to be pondered on real time. With this, our employees tend to be efficient and effective in their assignments since the platform is easy to manage and user friendly. It helps us achieve our goals and do our tasks within the expected timelines. With it being user friendly, even our non techie associates were able to learn how to use it a short period of time. Being a company that was included in the Forbes 2018 Cloud 100 says it all about this innovative product. For work management and solutions, get WorkFront now!

Cons

Since we are busy people and most of us would prefer to have our work on the go, I have tried using the mobile version of the software. The first version of the application was actually better than the newer ones because some of the notifications in the newer version were gone once you refresh it, I almost lost a data but then the support center was kind enough to help me retrieve my file. I also hope using the application in my mobile device will not reduce my phone's battery faster. It works better in the web than in the mobile device.

October 2015

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

October 2015

Complete and powerful PM information system with some areas to improve

Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform. Our main aim using Workfront is to manage the capacity vs workload of our department and to be able to forecast the demand. Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical task between multiple projects at the same time (which happens when several campaigns overlap). There are other points to improve (see Cons below), but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

Pros

Logging hours is not painful (as it actually sounds), there are several choices to input them and it’s quite easy to get used to the habit.
The collaboration features are very good: comments, sharing if documents, approvals...
Work requests via assignments are clear and provide accountability.
Integrated document proofing and versioning is a must for any creative department and this one works really well.
Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Cons

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.
Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.
Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.
Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

December 2018

Christopher from SE

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Workfront Great for 'Doers' to monitor their KPI's

Great product!

Pros

This software works great to track your KPI's and to update and monitor your progress on any assignments that are assigned to your and projects you are working on. For simple to-dos and assignments and tasks, etc. it's really effective with a pick list of choices to choose from to update the status, upload files, log hours work, comment, etc. and inform business stakeholders requesting on the progress of a given workfront request. For more thorough projects, it is very detailed and shows the workflow broken down if you know how to set expectations with Project Management tools following the process of PMI (Project Management Institute) or that of the project management profession itself and along the lines of the PMP; such as float and slack time, dependencies on tasks for deliverable's, critical paths, etc.

Honestly it's a great tool and I highly recommend it. I use it daily and as long as you take the time to learn and use the tool lit'll help your organization and employees to better manage their workloads in Workfront. For me, it helps track my KPI's and deliverables for various stakeholders and business leaders.

Cons

It can be a bit complex at first, especially if you don't have any training. Like anything newly learned, it takes time and if you're not experienced with project management software you may find yourself in a bit of frustration using it.

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

August 2018

I was hesitant, but I'm a believer

I'll admit... they sort of had to drag me kicking and screaming into using Workfront. I feared that it was going to be one of those things where it took more time to document/track what you're doing than it took to actually do it. Fortunately that turned out not to be the case. We've found a good balance between tracking things and not having to "feed the beast" all the time.

Pros

Workfront is quite versatile for tracking projects and larger workflows. We use it for individual projects, ongoing work efforts, and even tracking ideas for future development. Other areas of our business use it as a request queue as well, which helps us to put in requests with our communication team and even log suggestions for office improvements. A decent (but not mindblowing) reporting suite with text and simple graphic output helps share status updates.

Cons

The reporting suite could allow for a bit more freedom; it feels slightly stilted when trying to use it. I also was not a fan of the option to have the software tell you that you're on track or behind. I prefer to assign the status myself as I'm involved with the project more intimately and have more of the big picture. Fortunately that's easily changeable in the project settings. The real cons are honestly self-induced. The temptation is there to track all the minutiae of every little bit of the project. And you certainly can... but it ends up being counterproductive as you spend more time updating than doing. Keep your items lofty and you'll avoid that trap.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Workfront Review

We have dozens of projects every day, with different employees in different capacities working on them -- project managers, team leaders, supervisors, editors, writers, graphic designers, proofreaders, strategists. Everyone's input and progress can now be corralled in one place. We have a clear window view in to how the project is going and who might need help with what. Everything is documented in one thread so there is no hiding from a mistake or missed deadline. We can take people outside of the task, like our Legal Department, to get their insight on certain matters.

Pros

What I like most about Workfront is the visibility it gives to employees and project managers as they navigate a workload from week to week. If 10 people are working on the same task, they can communicate through Workfront channels with respect to questions, concerns and updates. And everything is documented. So, if a conflict arises, we can just go back through the Workfront thread and see what happens. Documentation is so important, especially when you have dozens of projects going at one time.

Cons

It was tough to learn. After a year, I still did not feel like I had it figured it out. The workload queue setup felt wonky to me and I would often grab work from the wrong places because things weren't clearly marked. Also, and maybe this is on our company's IT side of things, it seemed to crash with a certain frequency, or would not normally be available.

September 2015

Kristen from ESPN


Ease-of-use

3.5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2015

Robust and Flexible But Missing a Few Critical Things

Pros

It is very configurable and encompasses the best of both worlds: the traditional project management structure (the project has a life of its own and contains many different kinds of objects), along with lighter object-oriented workflow (comments and approvals associated with specific documents). My product team is very responsive and I've had really great experiences with the remote consultants and help desk. Service is really excellent.

Cons

Given the crazy pace of my daily reality, I wouldn't mind a slower rate of change on the product itself. Change is a good thing, and most of them are good, but it changes so frequently that it feels like my team just gets used to the new features and ways of interacting with the product, and then it changes again.

Among the things I like LEAST:
-it is impossible to expose the actual file name of new document versions. I can't understand why this is so hard. It should be an option to keep your file naming conventions that are relevant to other systems and are relied on by many users, and still take advantage of the versions features.
-you should be able to be notified when there is a new version added. Again, this one baffles me.
- You should be able to mark a communication URGENT somehow, or set a recurring reminder that can automatically nag people for a response.

April 2015

Scott from Loyola University Maryland


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

April 2015

Using Workfront has made us better.

Pros

The interface and usability of the product is second to none. We've been using the software since 2009, choosing it because of the easy-to-use interface. The product has gone through numerous redesigns of the interface, and things have just gotten easier with each release. Our users really like it, and there is a quick turnaround in terms of getting started and using the product. The functionality of the software also gives us more than just a shared Gantt chart for projects. It really has given us the ability to manage all our work and be more productive.

Cons

The vendor assigns customer success coordinators (CSCs) to each customer which is basically an account rep. The company itself has gone through various leadership changes, and as a result there has been many reorganizations of the staff. As a result, we have had many different CSCs and really have not had the opportunity to get to know our representative and our representative getting to know us well. Everyone has been great, but the inconsistency on account reps gets frustrating.

May 2018

Vic from Denver Water

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Wonderful way to track your work, communicate and report on almost anything you can dream of.

It allowed our IT department to go from 5 products to track our work (ITSM, Assana, TFS, MS Project, and Spiratest) to one product where we use it for our Helpdesk, Projects, Agile Teams, Test Cases, and results, and many many dashboards and reports to gauge how we're doing. Now we're able to track our work and if the work belongs to another team we can pass it along without having to recreate it in another tool. The communication function is also been a success for us.

Pros

The work tracking, communication and reporting capabilities. Reporting is a misnomer because it's more of a screen view that allows you to dive deeper into the report and the objects in the report. The Communication methods of being able to comment on objects and allow people to respond via email and still append the reply as a log in the object has been a big win for us. Even naysayers now love the product in our organization. The reporting is so powerful I instruct users to develop their dream scenario and I can usually deliver what they want.

Cons

From time to time it can get glitchy. They've made great improvements on this over the years and I've had the same issue with other products too (i.e. MS Project used to crash on me once a day). But for the complexity of the product and all the functionality it delivers, it's a very small percentage of time that this occurs.

May 2015

Narayan from University of Florida Health


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

May 2015

My experience with Workfront has been fantastic.

Pros

The software is extremely intuitive, very interactive and intelligently designed. It supports the many different approaches to work management and is highly flexible. The API also provides endless opportunity for enterprise integrations. The reporting is very powerful. The training offerings are extremely useful. Quarterly roadmap webinars provide administrators with a great overview of future functionality.

The vendor is great to work with. The sales reps, client success consultants, delivery consultants, trainers and support staff are all very helpful in working through issues until they are resolved. Progress on requests is highly visible through their requests interface. The response times for all types of requests, whether direct email or within the support site, are responded to in a timely fashion.

Cons

I least like the fact that the product was rebranded. I also do not like some of the limitations of the amounts of data that can be reported out of the system. While the reporting interface is very powerful, the application struggles to provide reports when large amounts of data are being reported on. The sandbox environments are very slow, which results in very little use of them. If they performed well, they would be used much more by our users and administrators for testing.

Regarding the vendor, I sometimes feel like there are known issues, bugs or limitations within the software that should be addressed.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Top-notch enterprise/corporate project management software solution

Our experience has been amazing. We have one system to take in all requests and it allows us to track every detail of our projects and keep things on track. If I had to find a project management tool all over again...I'd still go with Workfront. Every time.

Pros

Workfront is the total package. Where do I start! The extreme customization of the platform that can be done on my own is excellent. I have been able to tailor our request intake forms to be exactly what I need it to be and gather all of the information needed to complete our projects. In addition to that, one of my favorite features is the proofing tool. You can proof nearly any file type you can think of, you can annotate proofs and utilize automated workflows to take the guess work out of determining who's next in the review/approval chain, and you have a solid "paper trail" regarding who is providing the approvals and when. It makes my life much much easier!

Cons

This is one of those pros that is disguised as a con. Workfront is an incredibly robust system and that makes getting 10/10ths out of it difficult. There are so many things that can be done, but it is very hard to exploit it for what it's worth. To get the most out of your instance of Workfront, you really need to have at least one person solely devoted to being a system administrator. Someone who will be able to spend the time necessary for learning and implementation.

May 2017

Agneta from Aetna International

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

From a constant stream of chaotic, seemingly unstructured requests to a streamlined intake of work.

Having a singe route for the marketing operations team (our internal agency) to take in work has created more structured, more consistent intake so work can be assessed more easily. It has completely stopped requests getting stuck in peoples email inboxes or sent to the wrong person. We now also have greater visibility of projects and requests. Can asses the type and volume of work so we can schedule resources easier and plan for future recruitment better.

Pros

It has broad functionality and follow typical project management flows and tools such as agile and different project views.

It is rich enough to run complex projects and you can simplify it to make it easier to use for users that have no or limited project management experience.

The system administrator can do most, if not all, configuration so you keep control of the system in-house without needing consultancy.

I particularly like that you can report on all fields in the system, even against custom forms, so if you have a non-standard project need you can report on it.

Cons

Out of the box there are no templates or workflows, which means you start from scratch. There would be nice to have had some basic flows to start with.

Some of my colleagues in the marketing team found the broad functionality, needing to access different screens to do different work, quite intimidating. This can be solved with custom dashboards, but as a project management tool designed for marketers (who don't usually have project management training) having an out of the box 'simplified view' would be good.

October 2018

Emma J. from Mack & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Workfront Leading the Frontier of Web-Based Project Management Systems

Workfront is a great web-based project management platform. It is well-designed, and the company continues to make updates to improve it's platform and does not just sit on their hands for one annual update. It is very easy to link projects, manage workflows, the reporting is intuitive, and much more. In addition, asset management is streamlined with ability to house documents within projects, or as my company does for larger programs that span multiple projects, create an actual Document Repository project that can be used across multiple boards. The community is very engaged and admins and project managers can speak together to help figure out the more advanced parts of the platform and how to help arrive at the endpoint your are searching for, wherever possible. They have phenomenal integration with other platforms, with options to have full DAM and more, but each add on increases the price (naturally). Even as they develop, they tend to have beta areas and accept feedback to continue to improve before they launch something that would impact the entire platform.

Pros

Well-designed
Continual Updates from Workfront instead of waiting to fix problems
Ease of linking projects with cross-predecessors
Managing Workflows
Reporting
DAM
Engaged community with other Project Managers to discuss best ways to utilize Workfront
Integration with other platforms

Cons

I am interested in almost all that Workfront has to offer, but to have everything it can do can be cost-prohibitive. My company has utilized other platforms, that may be less efficient and harder to keep everything consolidated, simply because of the additional cost of utilizing the feature in Workfront.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Powerful PPM cloud-based tool

Data! It provides the ability to capture so much data and then visualize it via report that it changed our organizational culture from rear facing to forward facing. We now make decisions that can impact future outcomes opposed to reviewing what happened last quarter, which we have no control over now.

Pros

It is a really cool tool. There are many features and so much functionality available. The best thing is the ability to collaborate within the system. Using static project management tools like
project can cause issue with static information or mulitple versions of a plan floating about, but with a tool like this one, you have real-time project data. You also have the ability to capture custom data and the best feature is the ability to report on this data real-time.

Cons

There are a lot of features, functionality and configuration in this software. It provides solutions to so many problems and provides value, but you MUST have super users and sys admins to help maintain support and user adoption. This is not something that is easily onboarded in a day or two. It will take careful and thoughtful planning to configure, onboard, train and then support.

August 2018

Ahmed from Arpu plus

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Workfront is our way to success in Project Mangement even if it more expensive than other competitors

We are using WorkFront for about 2 years now and is very pleased with the functionality and feature set it provides to meet our needs to manage Workfront takes time and effort to implement, but anything worthwhile should. Workfront's team has been very helpful to us and really cares that we earn a win for our team. I am an end user of Workfront within teams. Workfront helps me keep on track with all my work, tracking progress and deadlines to ensure all work is delivered efficiently and on time.

Pros

Customization and Small Duration to be built and including good tools for Project Management
In case of owning a lot of tasks on daily basis: Workfront is the best for monitoring and follow up
Including all the required Reports for Top Management
Very Good Support Team
Always upgrading and adding new features and reports

Cons

I couldn’t reach how to automate prioritizing projects and assigning project, I am searching for this feature currently
Company should have a process before using this software else it will not add anything to the work flow
Higher Cost than other simpler software’s companies
Hard to get team members to update data consistently, which impacts project status/reporting

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

5 of 5

February 2019

Key for keeping a project on track

Workfront is our exclusive project management software. We manage client-facing as well as internal projects using it. We also submit new projects through it and report hours on a monthly basis.

Pros

Workfront has been critical to our projects moving forward. It's customizable for both large-scale projects and individual, quick tasks. As someone who manages projects at a high level, Workfront allows me to see where the project is in development, who is responsible and if there are any problems that need to be addressed.

In a client-facing role, I can quickly see if a project is on track for the agreed-upon timeline. The ability to tag internal task owners with questions and notifications is also critical.

There are also key functionalities that allow for projects to be submitted and approved through the program as well, then export hours at the end when we look back on reporting on resources.

Cons

There is a learning curve that comes with all of the features of the program and you have to ensure your project management team is trained to use them.

A very small criticism is that the Notifications button is very small so sometimes you don't notice if action is waiting on you if you're tasked with many projects within Workfront

September 2015

Anna from Farnell element14


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2015

A Workfront end user to be allocated work and track progress.

Pros

The overall interface and system is very intuitive to use. One of the most effective parts has been the clear segmentation of each project into separate tasks with individual deadlines and approval steps. This has helped with allocating the best person to work on each task which has resulted in the whole team working more efficiently. The approval process is a useful feature that allows the correct senior staff to confirm the work is complete and has been checked. Additionally, Workfront have been very helpful in implementing suggestions to make the system work better for us and our working processes by implementing suggestions for new functionality. They have also been very proactive in training and getting feedback for new ideas to make the software even better.

Cons

Setting up the system has taken a very long time to implement within our business. I understand this is mainly down to the speed at which our business incorporates change and that Workforce has been integrated with existing systems and software we already have in place. The resourcing tool has not been ideal for our working practices and we are needing to do further work before this tool can be fully used - but Workfront are working with us to implement new features that will enable us to use this in the future.

September 2015

Eric from Crowley Maritime Corporation


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4 of 5

September 2015

The product works great, nice company to work with

Pros

What really differentiates WorkFront from the competition is how well it communicates with the project team as changes are made. Basic reporting is almost trivial - I create reports and extracts for people while they wait. We can schedule reports and automate the communication of critical information. It also provides the project structure we need to model our portfolios, programs, and projects - that helps us keep clear lines of responsibility in projects.

Cons

It is not the strongest role-based infinite capacity planner I've seen. It does a great job of user utilization analysis, but not role-based capacity planning. There are also some data objects that cannot be reported on, which just means we have to get creative.

September 2015

Dave from Intouch Solutions


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

Happy so far!

Pros

The product is very easy to use and most of tools provided are easily used or ignored if your companies processes and workflows don't need them. The Workfront consultants we've worked with so far have been great. They're all accommodating and want us to be successful. And the resources we can look at on our own without needing to talk to someone are also pretty great. The videos or schedule training sessions are helpful in giving high-level overviews of the software and how things work. The company also pushes upgrades to the software on a regular basis. I've seen several great improvements come across that tweak how easy it is to do things in the system.

Cons

Lot's of small nit-picky things. There are bugs here and there but they've been pretty minor and solved by the Workfront teams pretty quickly. The help articles are less helpful as they're fairly generic and don't specifically describe what fields will do/won't do. A lot of that has come through trial an error. Example, there's a required field for Group when you set up a project in the system. The Help Article alludes to this helping share access to the project with that group. Come to find out, this field doesn't do anything at all. The tool has just been upgraded and improved a couple times and the help articles aren't up-to-date to tell you any of that.