All Hubstaff Reviews

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Jen

Marketing and Advertising, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

The ONE software you need to track your remote staff

User Profile

Ashish

Verified reviewer

Online Media, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

The best Employee Monitoring Software in Market for Remote Employees

It was a great experience, the software is scalable and affordable. It only adds cost upon usage which is critical.

PROS

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

CONS

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Reasons for switching to Hubstaff

Cross OS compatibility is comparatively much more smooth in Hubstaff.

User Profile

Roldan

Verified reviewer

Design, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Using Hubstaff for 5 years more. Seem it has improved!

Really just fine. What more should I look for as a freelancer who just need to track time for a project. Then send a a simple invoice at the end. As far as I'm concerned, I have a good experience with the app. If I have to suggest, maybe as a UX/UI Designer, they can enhance the looks an feel of the software to make it more professional and appealing to users.

PROS

Straightforward. Just the thing you need, you'll find it. Pretty much like any other time tracking software - as freelancer it has screen capture, invoicing, offline tracking and all...

CONS

It's just straight forward. Maybe they can add quick chat for client. Instead of additional login to browser when you need to quick communicate with your client.

Reasons for switching to Hubstaff

I'm switching from Hubstaff and Time Doctor before. But eventually, stayed with Clockify. I don't know but Clockify is just a the right cocktails of simplicity, interface appeal, reliability and being slick.

Vendor Response

Hey Roldan, thank you for submitting this review for Hubstaff! We are happy to hear that you are enjoying using Hubstaff for your time tracking needs. We want to continually improve the platform and our offerings, so we do welcome all feedback onboard. Please feel free to go to https://roadmap.hubstaff.com/ and add any ideas for features to be implemented.

Replied March 2022

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Diane

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

2

Reviewed February 2019

Constantly Rated As Poor Productivity Even When Working Hard

My overall experience with this software is a very poor one. While I appreciate what you're trying to accomplish with the software, especially for remote employees such as myself, it just isn't working out for me personally. As I said earlier, it's going to wind up costing me my job because the software is telling my management that I'm not working when I am. The software also doesn't account for things like needing a lavatory break or taking our (legally required) paid time breaks. If I were to take my 30 minute paid time breaks every day, my productivity would just sink into the teens. There's also no way to account for meetings or times I am on the phone where I am still being productive and working but since I am not clicking anything or typing it thinks I am sitting doing nothing.

PROS

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

CONS

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Vendor Response

Hey Diane, Sorry you aren't having a good experience. Let me explain how Hubstaff tracks activity, and if you still think you should be getting a higher score, please contact our 24/7 support team at support@hubstaff.com. Your activity levels may be lower or higher depending on your responsibilities. Manual and mobile time tracking can also lower your productivity levels so include a note to your employer letting them know what you were working on. Here is a helpful article about how activity levels are tracked: https://support.hubstaff.com/how-are-activity-levels-calculated/

Replied February 2019

Anand

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

xcriptech review

PROS

easy to use and screenshot feature, add/remove people

CONS

popups which are displayed when login to subscribe the additonal addons

Reason for choosing Hubstaff

they do not have option to capture screenshots.

Andrey

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

My everyday helper!

I don't know how can I manage even one person without Hubstaff. It is a must!

PROS

– Easy to use;– Easy to integrate;– Integration with Asana;– Different types of reports.

CONS

Sometimes integration from Asana has bugs.

Reason for choosing Hubstaff

Toggl has an inconvenient UI.Hubstaff has a fair price for the good quality of the product.

Reasons for switching to Hubstaff

Toggl has an inconvenient UI.

James

Civic & Social Organization, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

employee work attendance application

the application has helped to increase productivity and saving other resources since pay is based on hours worked at the of month

PROS

hubstaff is a good attendance application, i like its online attendance sheets, and its ability to computer payroll based on working days makes it nice, it's so easy to use with a friendly interface

CONS

using the application to spy on employees may bring in organizational conflicts, and its needs data before running it

User Profile

Jisselle

Verified reviewer

Consumer Goods, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

I have used Hubstaff for over 2 years

I love it! Still use it and recommend to other colleagues.

PROS

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

CONS

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

Reason for choosing Hubstaff

Hubstaff Talent & Task Manager.

Reasons for switching to Hubstaff

The freelancer platform was better. Upwork is too costly to post jobs.

User Profile

Luis Daniel

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Awesome tool to track productivity

PROS

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

CONS

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Reasons for switching to Hubstaff

Paymo has no way to track activity level or screenshots

Vendor Response

Hi Luis, Thanks for the feedback! It is great to hear that you are enjoying software and screenshot feature. In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly. If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

Replied August 2019

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Mohit

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Tracking progress of candidates and project with their daily activities.

PROS

This was the most usable product for my team in the lockdown period. We have successfully managed the team remotely in the whole lockdown period. The time tracking and screenshots of the screen is a most useful feature.

CONS

It removes the collaboration of the basecamp app. It is having a difference in time calculation of candidate and admin (as received multiple complaints from the team).

Reason for choosing Hubstaff

Cost of integration and a lesser understanding of the product.

Robert

Utilities, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2023

Really user friendly

PROS

Best onboarding experience I've had so far. Really easy to navigate and I felt comfortable using this platform within minutes. Very helpful getting started videos sprinkled throughout the site, and packed with features.

CONS

If I had to nit-pick I would say that they should allow you to select your preferred plan during the free trial period. It looks like they stick you on the best plan for the free trial to try an get you to renew on the best plan. A tad sneaky.

Reason for choosing Hubstaff

Was recommended by a member of our senior management team

Hannahley

Outsourcing/Offshoring, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Time-tracking

Keep it up to all team and staff of Hubstaff!

PROS

Very Efficient and easy to use for first timers like me.

CONS

Every 10 mins screenshots and the idle time.

Lesily

Capital Markets, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2023

Good site to look for remote work

PROS

I can look for work easily by just displaying my skills, employers will come looking

CONS

Its a bit complicated at first as you need a reputation to get noticed

Mackie

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

The most robust, one-stop-shop for time tracking especially for remote teams

Using Hubstaff has been exceptionally easy across the board. It is an asset for our company to see project profitability, team member hours, and manage time off for a fully remote company. The customer service with Hubstaff is superb. Highly recommend the app!

PROS

The customer service at Hubstaff is second-to-none. They are super responsive and attentive to our account. The clarity in the dashboard and ease of use of the app and online tracking tool is superb. It was extremely easy to implement in our team and get team members onboard for utilising the app through the use of badges and "friendly competition".

CONS

The fact that PTO doesn't count towards the total weekly hours for a team member, which is should so that we can see the team member's weekly hours inclusive of PTO.

Reason for choosing Hubstaff

Great competitive price for what you get. Great customer experience. Great interface.

Reasons for switching to Hubstaff

More sophisticated app, more flexibility, better dashboard. Easier to implement across a large organisation.

Zachary

Professional Training & Coaching, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Winning with Hubstaff

Great experience. Love the company and the staff.

PROS

We have an overseas team of Filipino employees that are amazing and Hubstaff really helps us with Time and Activity tracking. They are so trustworthy, but it's nice to know that they are actually doing their jobs correctly. The screen capture software enabled us to solve an internal dispute about managing some finances and resulted in one employee being let go and another employee promoted -- all this was verifiable because of the time tracking as well as activity tracking software.

CONS

I would really like it if more integrations were allowed within the Hubstaff standard program. The functionality for the price should be included.

Reason for choosing Hubstaff

It aligned more with our goals of time tracking and employee monitoring.

Mark

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Insightful employee time tracking and benchmarking

I enjoy being able to benchmark specific tasks across my team to see how much time it takes to complete a specific task in order to coach employees that work slowly or have lower activity levels.

PROS

I like that Hubstaff tracks employee activity percentage, takes screenshots of their screens and integrates with Trello and QuickBooks.

CONS

I dislike the lack of integrations. I would like to display Hubstaff time tracking in my Salesforce dashboard so that I can have a single pane view of everything going on in my business.

Reasons for switching to Hubstaff

Greater visibility into time tracking and activity.

Vendor Response

Hi Mark, thanks for sharing your thoughts! We want to make Hubstaff as helpful as it can be for everyone, so your feedback is highly appreciated.

Replied January 2022

User Profile

Benjamín

Verified reviewer

Furniture, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed March 2019

Hubstaff is a very cool and light tool for time tracking

As a time tracking, payment management, and employee monitoring software, Hubstaff does a great job. It does help many companies keep track of their employees and is pretty comprehensive and even fun to use (when you look at it form the browser). Aside from the archaic Windows app, which has many problems, I have no complaints.

PROS

I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

CONS

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.

Rosalina

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Hubstaff Time Following Programming: A Top to bottom Examination of Elements, Advantages, and Downsi

Hubstaff is a dependable and include rich time following programming that can assist organizations and specialists with keeping steady over their errands and bill precisely. Be that as it may, it's vital to consider the cons, for example, the restricted free arrangement, absence of disconnected mode, and protection worries, prior to choosing if it's the right programming for your necessities.

PROS

Simple to Utilize:The user interface is intuitive and easy to use, even for beginners.Comprehensive Time Tracking:Hubstaff offers an extensive variety of time following elements, for example, screen captures, action levels, and time following updates.Integration with Other Tools: Hubstaff incorporates with numerous different devices like Trello, Asana, and QuickBooks, making it simple to oversee projects and smooth out invoicing.Adaptability: Hubstaff offers different approaches to following time, including work area applications, portable applications, and program expansions.Exact Charging: Hubstaff takes into consideration precise charging by following the time spent on each assignment and giving point by point reports.

CONS

Limited Free Plan: The free plan has limited features and is only suitable for small teams.No Disconnected Mode: The product requires a web association with capability, which might be badly designed for clients in regions with restricted web availability.Security Concerns: The screen capture component might raise protection worries among certain workers.Restricted Customization: There are restricted choices for tweaking the product to address explicit issues.Conflicting Action Levels: The movement level component may not necessarily precisely mirror a worker's efficiency level.

Roxanne

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

Everything we need!

Its a pretty solid program to keep track of your productivity and sometimes I even use it to go a couple days back to check if I was able to do tasks that I may have slipped my mind.

PROS

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks - lets you track running time to the second that can also be used to determine pay. - you can track overall running time with preset time periods or set your own - forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes - has a mini time window that allows users to check how much time is running without closing any windows - works great with Mac and Windows - Different parameters used to measure productivity - color coded productivity - can view daily, weekly, and monthly productivity rate - easy to use interface - set tasks, projects, invoices, calendar schedules, admin can limit user access - easy to use dashboard with graphs of productivity

CONS

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate. - it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Accuracy is the Key!

Using this software is the best decision my company ever had in monitoring all their employees including myself. The accuracy of our timestamp shows the efficiency of our work everyday. I definitely love this software for providing us with fair results & reports with how productive we are every week, this is very helpful to all employees in any company to be more motivated to work hard each day. For me, working hard simply means working honestly with less supervision.

PROS

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

CONS

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

Laine

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Great time tool

We are a completely remote company, and Hubstaff makes it possible to track our individual time spent on all projects, report on that time, send payments in some cases, and keep a detailed log of work that was completed on tasks.

PROS

I like the ability to track individual tasks and customize a dashboard on the homepage to show the metrics that are most useful to you, the individual user.

CONS

The sync with Confluence takes a while to upload tasks into the pop-out timer, and I feel that time is wasted waiting for the update on the timer to occur so I can start tracking time. I also think that the way the timing works per week should be based on the individual user's time zone, and not the company time zone.

Vendor Response

Hi Laine, Thanks for your feedback, It is great to hear that our software is helping you with managing your remote team. We understand that it can be frustrating when you need to update the tracker. However when you update the tracker this means you can use the most recently added features and tools, We apologize for the inconvenience and if you have other feedback you would like to discuss feel free to contact our support team directly and we will be happy to help. Thanks again, Sarah

Replied August 2019

Richard

Publishing, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed September 2018

Good time tracker for individuals

I needed more flexibility in specifying date ranges than I had in the previous time tracker I was using, and Hubstaff delivered! It's not perfect--and sometimes it's frustrating--but it's nevertheless indispensable to me.

PROS

* Apps for OSX, iPhone * Perfect for individuals * Allows reports for customized date range

CONS

* Website is often confusing: always have to look around to find the right page for creating a customized report * Task durations are only downloadable in hour:minute:second form, which makes it cumbersome if you're importing into a spreadsheet and still need to convert to decimal hours (e.g., convert 1:37:17 to decimal) * Need to enter tasks when setting up a project: can't enter them in the process of entering time. Would be nice to be able to type a task in the dropdown, have the page display an alert ("Do you want to add the task 'Drive to customer site' to the project?"), add the task to the project, and update the drop-down. * Would like the option for more flexibility in manually entering times, e.g., if I'm doing something from 9:00 a.m. to 9:38 a.m., and I realize that I haven't started the timer, give me the option of manually entering 40 minutes before 9:40 a.m., even if it's not yet 9:40. * In general, need more configuration options (see above).

Clive

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Great for staff monitoring

Great experience overall

PROS

It allows us to easily calculate the hours worked by our remote team whilst ensuring the team are focused and easily shows us how much is owed at the end of the month. Vital tool for outsourcing.

CONS

There are a lot of features that we dont use, it would be really useful if it were possible to automatically schedule send us the hours worked by an employee at a time period we are able to define, so that we could easily access this information without having to generate the report. This function exists in part but the ability to set the time period ourselves would be very useful.

Reason for choosing Hubstaff

The staff monitoring seemed to be the best available product.

Vendor Response

Hey Clive! Thanks so much for this fantastic review! We're so thrilled that you find Hubstaff as a vital tool for outsourcing! I'm also happy to let you know that you're able to do Scheduled reports so that you don't have to generate them manually. Please go to our support article to learn more about Scheduled reports: https://support.hubstaff.com/scheduled-reports/ If you have further questions, please don't hesitate to drop us a message at support@hubstaff.com or hop on chat! We'll be happy to assist you! Thanks again for this wonderful feedback, Clive! Have a great day!

Replied May 2022

Willy

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Great tool to track productivity

It’s a pretty reliable program to track productivity and allows you to work with employees remotely. Every supervisor who works with employees remotely should have this. It makes your work so much easier and it is very affordable.

PROS

I find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It’s a very easy software to use with a clean User Interface. I especially love the “Hubstaff Tasks” function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven’t had the chance to use the mobile app but it’s good to know there is that option which would be very useful when on the go.

CONS

Hubstaff has been splendid and it offers a lot of features, I’m really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Vendor Response

Hi Willy, Thank you for taking the time to share your feedback. It is great to hear that our software is helping you with all of your time tracking needs. We really appreciate your kind words. Warmly, Sarah

Replied July 2019

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Use for remote time tracking, and if needed, monitoring of remote employee

Overall very satisfied. For what we looked for and our needs, this fit it and was very easy to start using.

PROS

The time tracking for departments is a great feature we use. We have many staff that work in multiple roles and this allows them to track how much time in spent on each task. We use this to help determine which departments need more staff when we're doing upcoming hires.

CONS

The reporting features could be improved. It is a tedious process to create them, but customer service does help, but you're relying on chat or email communication - would be better if they'd set up meetings to review training. Once a report is created, there's very little you can edit on it, mostly meaning when you have new hires or want to change who the report is delivered (emailed) to, you have to create a new report entirely.

Reason for choosing Hubstaff

Hubstaff fit our needs - other programs had more options and monitoring than we felt we needed, and were more expensive.

Showing 1 - 25 of 1,458 Reviews