All Recurly Reviews
1-25 of 56 Reviews
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Mike
Computer Software, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed March 2022
The cornerstone to smooth SaaS billing
Jack
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Incredible Support
We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.
PROSWhile the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
CONSNo major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly - and thrilled that customer services has been helpful. We love celebrating with our customers. If there's something we can do to improve your experience, please let us know.
Replied February 2023
Mark
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
A must for emerging subscription-based business model
Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.
PROSBesides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.
CONSWhen processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.
Reason for choosing Recurly
Stripe doesn't have a recurring feature and their invoicing solution isn't as user-friendly as Recurly.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know!
Replied February 2023
Poohan
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
Disappointing customer support
decent interface. good integration functionality although this breaks every so often.
CONSCustomer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.
Vendor Response
We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should you still need assistance.
Replied February 2023
Edgardo
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Recurly Covers all your billing needs
Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.
PROSWhat I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.
CONSIf I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.
Reasons for switching to Recurly
The features were very limited on the previous option and the interface it's much more confusing to use.
Vendor Response
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond the pop-up notifications, please let us know.
Replied February 2023
Eric
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Recurly is the most user friendly subscription UI on the market
Recurly is the best solution for companies with a handful of products to scale. If you are using the admin UI to do billing like I am it is a very clear tool to implement and use day-to-day.
PROSI love the flexibility in setting up subscriptions: future start, bill forward, automatic, % or $ discounts. Recurly makes it easy and does exception handling well.
CONSSlow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately. For some reason Recurly only let's you choose the HOUR (in UTC) that a subscription occurs at, but Recurly sometimes changes the MINUTE. Very frustrating as an admin to manage that somewhat confusing anomaly.
Reason for choosing Recurly
Price at current scale was more economical.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. And we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know!
Replied February 2023
Heather
Verified reviewer
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Billing made easy!
Overall, Recurly is a very helpful and organizational software for billing and purchase concerns.
PROSI particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices.
CONSWhat I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes.
Vendor Response
We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know!
Replied February 2023
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Recurly is a good choice for online subscription billing and management
Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services.
PROSRecurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login.
CONSAs a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type.
Vendor Response
Sounds like Recurly is working for you. We love celebrating with our customers. Thanks for letting us know!
Replied February 2023
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
No hassles
In the end we left them. I reached out to their Customer Success manager to get a good deal on the Enterprise plan. They didn't pick up my signal that I was also looking at other systems. They didn't seem interested to keep us as a customer, so we left.
PROSI liked that the system was solid in it's performance. It simply always worked and we never had complaints from customers on invoices and payments.
CONSIt took a long time before they made direct debit available.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly and disappointed you've left our platform. It appears we fell short. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should we be able to assist in the future. We wish you well.
Replied January 2023
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
I would fully recommend
First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.
CONSI wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.
Vendor Response
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved.
Replied February 2023
Sundeep
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Recurly - We love it
Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved.
CONSSetting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and especially love celebrating with our customers. Congratulations. If there's something we can do to improve your experience, please let us know!
Replied February 2023
Casimir
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Recurly reduces churn and makes it so I don't have to think about my billing system
Everything to do with billing
PROSDefinitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me
CONSSometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.
Reason for choosing Recurly
Because it was obviously the best
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and continue to innovate. If there's something we can do to improve your experience, please let us know.
Replied February 2023
Alexis
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
The top solution for recurring billing.
We take the privacy of our clients' personal information seriously, and our billing procedure is meticulous. Recurly has excellent settings/configurations that let users just access the information they require and limit access to the information they do not. Recurly has significantly improved how we handle billing.
PROSIt's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns.
CONSRecurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. If there's something we can do to improve your experience, above what you've indicated above, please let us know!
Replied March 2023
Mike
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
The cornerstone to smooth SaaS billing
There are other good billing systems out there but Recurly offers the best feature set for our business model, billing process, and client base. It is the best for a subscription-based model.
PROSOur billing process is sensitive and we take our client's information privacy very seriously. Recurly offers great settings/configurations to give people access to the information they need and restrict access to what they don't. Our billing process is smoother by far because of Recurly.
CONSWe have a lot of exceptions in our billing process and Recurly isn't as good at handling these client-by-client exceptions as we would like.
Vendor Response
Thank you! We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how exception features have improved.
Replied February 2023
Yolandie
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
You can always rely on Recurly
Recurly's dunning system is incredible and retrieves a lot of our revenue which could have been lost if not for the dunning system. Invoicing is made easy and general setup of pricing, coupons, etc are very easy to follow.
PROSThe software is very easy to use and you have access to numerous reports just with the click of a button. Their support is also excellent. I have never had an issue that couldn't be resolved in record time. The dunning feature is absolutely a brilliant tool.
CONSIt would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. Glad you're liking the dunning features. If there's something we can do to improve your experience, please let us know.
Replied February 2023
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
Not great, but the best reoccurring billing platform.
- Most advanced tool in the space. - Ability to customize checkouts with reculry.js - lots of flexibility in ways to use the platform
CONS- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information) - Wish the analytics were better (better insight into plan peformance, churn by plan etc.) - Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.) - The emails sent from recurly servers end up in spam often for our customers.
Drake
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
“You will never go wrong with Recurly”
Though Recurly is kind of expensive but I would say it’s worth it!! I would highly recommend this tool if you are planning to have a subscription based services.
PROSIt’s a user friendly tool, and it is very easy to navigate. Recurly has saved me many times especially in locating our member’s invoices and charges where I am no longer ask for help with our team leads beacuse the information provided are clear and concise.
CONSThere were times that we experienced delays when processing a refunds and it was not reflecting real time.
Vendor Response
We work with customers worldwide, and we especially love celebrating with our customers as they grow. Congratulations. We appreciate you've taken the time to share your experience with Recurly.
Replied March 2023
Chris
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Pretty much all you need.
Easy to track what was invoiced and if an item line is recurring.
PROSEasy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries.
CONSWould be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data.
Reason for choosing Recurly
Chargebee is overseas, therefore it could be a security problem and time-zone for customer service issues.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what's listed above, please let us know.
Replied February 2023
Camila
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed October 2019
One-click to your customer financial status
It is so easy to figure out how to use! Basically I get all piece of information that I want with one or two clicks. It's also transparent for the rest of the team when they have to searching.
CONSI miss some dashboards. Also, I'm not allowed to export the information that I can view on the screen, it's a bit frustrating.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how the features have improved.
Replied February 2023
Ramin
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
I don't know what we would do without Recurly
Honestly, Recurly makes managing our subscriptions really easy. We use it every day. Everything from customers billing, taxes to analytics (churn, revenue, etc.).
CONSThis isn't really a con, but it takes a bit of time to set everything up, and it can be a bit technical if you're not experienced.. that's to be expected though for a platform like this.
Reasons for switching to Recurly
Pin Payments was missing too many core features and we were tired of patching it using our own homemade solutions. We needed something that just worked and that was Recurly.
Vendor Response
What a lovely review. We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what you've noted above, please let us know.
Replied February 2023
Larissa
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2022
While we have experienced hiccups, overall, we love Recurly!
Overall, we really do love Recurly. The benefits far outweigh the cons.
PROSI love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page.
CONSRecurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business.
Vendor Response
We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide and providing consistent service is very important to us. We've worked to correct this situation. If there's something we can do to improve your experience, please let us know!
Replied January 2023
Jane
Apparel & Fashion, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Definitely recommended for billing.
Overall highly recommended for companies that would have to do with billing, this is the place to be.
PROSThat everything from creating an invoice to processing payments and refunds are within a few clicks away.
CONSThat we needed to keep updating password from time to time. It just doesn't make a lot of sense. For security, yes. Not a lot for user convenience.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, other than the password updates, please let us know!
Replied March 2023
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Solid billing platform that gets easier as you use it
It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful.
CONSIf you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7.
Ryan
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Recurly - Effective, Convenient, Easy To Use
Spellbinding.
PROSI like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool.
CONSNot much to complain about so far. We have been happy with our experience thus far.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We love celebrating with our customers; and it looks like all is going well. If there's something we can do to improve your experience, please let us know.
Replied February 2023
Ryan
E-Learning, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great billing and subscription management tool!
We've had no issues with the service whatsoever, so my overall experience with Recurly has been very positive! At my previous company, we used an ancient subscription management tool that worked but was very painful to use at every step. Recurly's modern UI, simple UX, and excellent customer care team have really allowed me to focus on business growth.
PROSEase of use. Recurly enables us to have several Personal and Enterprise subscription models tightly integrated with our payment providers and our own backend systems.
CONSThe permissioning system could be a bit more granular. I'd like to restrict my agents a bit more, without hindering their ability to service our customers.
Vendor Response
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. Thank you for your positive comments. If there's something we can do to improve your experience, please let us know.
Replied February 2023