Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

CSS not loaded correctly in first second of videos. Pages missing in users' path (load time, I can guess).

Easy to use, many interesting and useful features. Excellent solution of heat maps, allows a considerable improvement in the usability of the site.

Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms.

Also, the ability to set up filters is great; which is also free.

Seeing the precise actions taken on a website is amazing.

We trialled the free version and then moved to paid subscription, awesome bit of kit.

The Smartlook team worked with us over 2 days to quickly resolve the issue to support our use case and now it's all working perfectly.

Really really easy to use and perfect to know how visitors use our store.

Really missing AB test and Form Analysis functionality.

I really like the presentation of this tool, design is nice, easy to use.

And last but not least, the support team at Smartlook was AMAZING. Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first.

Perfect tool and great source of info for UX analytics.

The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts. The price is the best and the free account is excellent with few limitations.

The only thing which I disliked was switching from viewing visitors to going back to the list.

The customer support for free version was excellent. They helped me even in the free plan.

User visit tracking and heat maps are extremely easy to use. These features allow me to improve my web-app.

The true power of Smartlook comes from how it captures every event that occurs, and then allows you to search seamlessly across all past events.

Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software.

It was unable to capture console errors of our angularjs app.

I love how easy smartlook was to use. I was able to understand all of the insights I needed.

We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

Ability to view each session and understand UX issues without having to wait for user feedback.

It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes.

Great value for money thanks ease of use and ease of multilanguage setup/translation.

Great bit of kit, good alternative to Surveymonkey.

It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?).

They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to.

Depending on the sample you are trying to achieve, the limit of 1,000 respondents for their basic plan could be considered low.

Mysurveylab.com customer support is outstanding. They answer is always quick and to the point.

Excellent  software supported by good customer service.

SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.

I've found it as an alternative to SurveyMonkey with a better pricing plan. Does everything the other one in a good way.

The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure.

Being able to collabortate with other users on a survey was quite nice as well.

The survey designer was very easy to use and I especially like how the matrix question formatting looks. From a user perspective, the mobile experience is great.

SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey.

This app is easy in use, the interface is user friendly and the support is very kind and helpful.

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

I can't find any cons except it' only sometimes hard to find some features.

The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.

The robust of the platform, API integration and good capabilities to c8stom surveys.

No automatic saving of changes that can be forgotten.

I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations.

I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively.

Excellent product and Wonderfully attentive Service.

There were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning.

I tested 7-8 tools before choosing SurveyLab and i found it one of the best tool that comply with GDPR.

The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free.

Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue.

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Overall we will be using the product again for our next campaigns and we highly recommend it to other companies.

Easy to use,  diverse question options including great ranking question.

In addition, customer support on projects was almost always within 24 hour turnaround, and extremely communicative. We've had a great experience so far.

They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

US Dollar

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the &lsquo;what’ and &lsquo;why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps.


Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads.


Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.



LongDescription

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Website Analytics

Multi-Channel Management

Application Management

Text Analysis

Data Storage Management

Activity Tracking

Session Recording

Customer Segmentation

Real-Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Event Tracking

Transaction Monitoring

Collaboration Tools

User Journeys

Quantitative Analysis

Customer Activity Tracking

Customer Experience Management

Audit Trail

Heatmaps

Conversion Rate Optimization

Statistical Analysis

Mobile Access

Multi-Channel Data Collection

Pageview Tracking

Performance Metrics

Qualitative Comparative Analysis

Mobile Commerce

Issue Management

User Interaction Tracking

Web Traffic Reporting

In-App Events Tracking

Time on Site Tracking

Dynamic Content

Visual Analytics

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Retention Tracking

Data Visualization

Visitor Tracking

Interactive Reports

Visitor Management

Conversion Tracking

Multi-Channel Attribution

For Sales Teams/Organizations

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Multi-Language

Customer Journey Mapping

For Websites

Behavior Tracking

Reporting/Analytics

Customer Profiles

Incident Management

Screen Activity Recording

Product Data Management

Media Analytics

Tagging

Element Analytics

Multiple User Accounts

Search/Filter

Data Coding

Free: 3,000 sessions/month
Pro: 200,000 sessions/month
Ultimate: 1,000,000 sessions/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Smartlook

Documentation

Videos

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.


SurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colours and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.


Integration includes applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.


SurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.

Commenting/Notes

Real Time Analytics

Surveys & Feedback

Site Intercept Survey

Test Scheduling

Presentation Tools

Text Fields

360 Degree Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

URL Customization

SMS Messaging

Progress Tracking

SSL Security

Mixed Methods Research

Face-to-Face

Conditional Logic

Communication Management

Customer Database

NPS of Customers

NPS Survey Structure

Rater Selection

Customizable Fields

Churn Management

Full Text Search

Data Import/Export

Randomization

Offline Access

Pulse Surveys

Assessment Management

Self Service Portal

Email Distribution

Time Limits

File Storage

Email Marketing

Survey/Poll Management

Real Time Data

Question Piping

Annotations

Multi-Channel Communication

Complaint Monitoring

Automatic Grading

Benchmarking

Question Library

Self Assessment

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

Email Management

Website Integration

Online Tests

SurveyLab provides subscription plans to suit everyone needs. Prices range from $49 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $49/month includes 1000 responses per month.

Standard (for small companies): $99/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $249/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

Smartlook vs SurveyLab

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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