All TOP PRODUCER Reviews

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Orly

51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

Top Producer is a foundational product in real estate needed by all realtors

User Profile

Arielle

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Excellent Real Estate CRM

A great program for the price and really provides a lot of helpful features

PROS

Top Producer is a great CRM that can link to your listings, automatically email clients, set client anniversary dates & touches, just an overall excellent CRM to help with transactions

CONS

The interface seemed a little difficult to learn at first and the set up was a little strenuous however it became the most used platform we've ever had

Reason for choosing TOP PRODUCER

Top producer had many more features to handle a large client base

Vendor Response

Thank you for your feedback Arielle! We appreciate being a part of your business !

Replied October 2020

User Profile

Tamara

Verified reviewer

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Real estate focused solution with easy-to-use web interface in Top Producer X version

The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.

PROS

The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.

CONS

The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.

Reason for choosing TOP PRODUCER

MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market.

Reasons for switching to TOP PRODUCER

Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM.

Vendor Response

Thank you for your feedback Tamara! As a real estate CRM we value your feedback to and will continue to improve

Replied December 2020

Chris

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

Top Producer in Real Estate

Has been great, used it for over 10 years, long before I got here.

PROS

Signed contract contact database and their transaction tracking.

CONS

We do not use TP for leads, seller or buyer.

Reason for choosing TOP PRODUCER

Need to point out here the support is top notch. Having come in after TP has been in use for 10 years, as the tech admin for the company, my questions have been answered by support each and every time. [sensitive content hidden] helped me today and was fantasic, helpful, and patient.

donna

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2022

Sad Decline of a Once-Great company - STAY AWAY

15+ years ago it was fantastic. Service started really dropping off by 2021. By 2022 we now have daily down time (they know about it because they openly admit to in in their emails in response to our service requests), no way to speak to a live person, and REALLY slow response times. They're cutting services, reducing usage, losing functionality....all while raising their user fees and no longer even speaking to their customers. Actively looking for a better option ASAP.

PROS

I used to like how easy the software was to use....it USED to be top-of-the-line software for those of us in the real estate business.

CONS

1. No live help (their "live chat" has never actually been helpful) 2. WAY too much down time. 3. When you try to get help with one version that's down, they try to get you to switch/upgrade to a different version of their software. 4. Fewer and fewer things function properly. 5. VERY slow online support; ZERO billing support. ZERO phone support.

Reason for choosing TOP PRODUCER

It was 15+ years ago....I don't remember.

Vendor Response

Donna, thanks for your feedback; we are sorry to hear about your experience. Live chat support lets us provide assistance as quickly as possible. We serve 6x as many customers from live chat & email rather than phone calls; wait times are <1 minute. We've received positive feedback on this service & speak to customers over the phone and use screen shares/video when it makes sense. Regarding Top Producer Classic (8i), we maintain the functionality for as long as possible. Sometimes we have to sunset features due to external factors (e.g. Google making API changes), and sometimes it's just not technically possible to support certain features, as they're based on 15+ year-old technology. We are bringing agents the tools they need to be successful today via our next-gen CRM, Top Producer X. TPX is built on a modern tech platform, allowing for more updates & modern features. We are very sorry for the issues you've experienced & will be in touch to see how we can help.

Replied September 2022

Philip

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Top Producer X User Review

Met all my needs except when frozen. Essential part of my business.

PROS

Ease of use, organization, labeling, mass mailing, drip campaigns.

CONS

Freezes up periodically. Some features in 8i not in X.

Reasons for switching to TOP PRODUCER

Changed companies. Top Producer recommended by my Broker.

Richard

Real Estate, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Chat review

PROS

Chat rep was patient and knowledgeable. My chat was answered in a timely fashion.

CONS

using 8i and x is a bit much. Features should be available in each. x has a very light display on cell phones almost unreadable and is also too light on pc. I wish they would correct this. *** Connect program needs to be made available to use all office listings with Realcomp II in Michigan. Please let me know. Market Leader a sister company does it. Please keep me posted.

Barbara M

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

The best CRM ever!

Since Top Producer upgraded it has been great! The last year before the upgrade was hard.

PROS

I like that all my contacts and their information are in one place! I can add tasks to each client. Also, love the calendar inside Top Producer. I use it daily.

CONS

I would like to see the calendar inside top producer allow me to color coordinate tasks such as prospecting (green color); closings (blue color), etc.

Richard

Verified reviewer

Real Estate, 2-10 employees

Used monthly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Terrible Experience

Horrible customer service

CONS

Beware, this platform is undeniably the worst I've come across, and it has been nothing but a headache. Once I realized that the CRM doesn't fulfill its intended purpose, I attempted to cancel my account, only to discover it's nearly impossible. The support team, both through chat and email, has been unhelpful and has continuously passed me around without taking any responsibility. I've been stuck with this for over six months, paying for a platform I haven't even used. It seems like a miracle is required to even put my account on hold. Despite their insistence, the support team kept directing me back to live chat to cancel, while the live chat informed me that only the support team could assist. It's important to note that their customer service is absolutely atrocious. My advice: run away from this platform and save yourself the frustration and disappointment.

Vendor Response

Hi Richard, sorry to hear you weren't happy with your experience. Customer service is a top priority and something we put a lot of effort and attention towards. We are sorry if your experience didn't reflect this. We are currently investigating your situation to see if there's anything we can to do improve. We do offer a cancellation period for all products to allow agents to explore the software to see if it meets their needs. Sorry to hear you feel it didn't meet yours. Please contact us to see how we can help further.

Replied June 2023

James

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Real Estate Agent User for 20+ years

Been using it for 20 years, so it meet most of my needs. Bottom line, I use it.

PROS

Pretty user friendly. Support has always been pretty good.

CONS

No pre-prepared action plans with updated content. Have to create your own.

Roger

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed October 2023

Review

PROS

CRM, contact management, calender, emailing

CONS

Took away email from TP8, many TP* featurws not available in tpx, have to use both systems. Lousy way to have a program

Stephanie

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2019

Top Producer in real estate

Our experience has been good overall. The customer service is terrific! What I love most about customer service is the clock to chat feature. Agents are always ready and able to answer my questions.

PROS

It is very robust! I love the way you can add tons of information about a contact. I also really appreciate the “Coach”. It reminds me to be in contact with 5 new people every day based on parameters I set up for different contact types. I also like how easy it is to send an email to select contact types making it even easier to stay top of mind.

CONS

The thing I dislike most is the way that contacts have to be entered when there is a household of two or more. For example, I help a husband and wife list and sell their home and buy a new one. I am normally working with both parties throughout the process and build a relationship with both. Unfortunately, Top Producer requires two individual records of I want both individuals to be included in the Coach feature, market snapshot and other very powerful tools. On the other hand, by creating two contact records for the same household, I have the risk of duplicates when sending a mailing. Plus that means there are two records to update with changes and notes.

Reason for choosing TOP PRODUCER

MoxyWorks was a benefit provided through my broker. I wanted my data and records to be fully portable if I chose to leave my company - which ultimately I did!

Vendor Response

Thank you Stephanie for your feedback! We're happy to be a part of your business. Our next generation CRM is currently in beta, you can save multiple phone numbers and emails under one contact. You can check it out using your username and password here : https://CRM.topproducer.com.

Replied January 2020

Julianne

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

BEST CRM for Real Estate E V E R!

My experiences with TopProducer have been nothing short of fabulous! The customer service is amazing and every person I have ever needed to speak with at TopProducer has been friendly and knowledgable.

PROS

TopProducer is a complete CRM with so many features that Realtors need! From contact management and lead conversion, to transaction management - this is the sole reason I have been successful as an individual agent for over 15 years and now my entire team of basically brand new agents are also incredibly successful as well!

CONS

To be perfectly honest - there isn't anything I don't like. It does everything I need to manage my business and my team! I'm excited about the new features coming out in 2020! This just keeps getting better and better!

Reason for choosing TOP PRODUCER

My team, which consists of mostly new to business agents, all love using TopProducer and are enjoying all the features that are available to them for their listing and sales and they are converting leads and following up with clients easily and efficiently! TopProducer is making my job as a Team Leader easy to check on team productivity and address any situation quickly and easily and gives my agents a lot of confidence to excel and still have a life outside of real estate! This was my goal: life and business in total balance and TopProducer provided this and more for me and my team! Thank you TopProducer for this awesome system!!!

Vendor Response

Thank you Julianne for your feedback! We appreciate being a part of your business!

Replied January 2020

Stacy

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2022

Stacy

Not great, no live body to talk to. Customer service is no longer the key component of this product.

PROS

I loved it when there was live customer service.

CONS

I've used Top Producer or had the product for over 25 years. The live customer service use to be the best in the business! It was the main reason I recommended the product. However, when discovering my website was not function correctly with the idx, come to find out it was no longer available and it took weeks to work out thru massive emails and chat boxes. The whole thing could have been resolved, much like most thing, very quickly if a live person answered the phone! Funny thing is, you can get a live body immediately in sales!! That was the only way I got anywhere with my major problem. I'm no going to be shutting down my website soon, once my new site is set up, due to the lack of live body customer service. Who wants to pay for a service and be told when you call in that it will take 2-3 days for a response. Or you other option is to spend an outrageous amount of time typing and waiting for responses in a small little box. Clearly Top Producer has changed and regrettably service has gone down.

Reason for choosing TOP PRODUCER

As previously stated, the customer service use to be top rated. Easy to call in and get a live body and resolve your issues, which were very rare, quickly. Now no live bodies. I think they have robots answering the chats boxes as well.

Charlie

Verified reviewer

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2022

Major Issues!!

I have been using Top Producer for over 20 years. It has worked well during that time. Recently they have had major issues. There is absolutely NO customer service. They have shut their phone helpline down. I had 20 years' worth of letters/templates/ emails/etc. that I have loaded into their system. Now they tell me they have all been erased and they can not produce them. I would never recommend their products!!

PROS

At this time nothing is working. They have tried to transfer to a new program and it is very poor.

CONS

Continual breakdowns. The new software they are wanting to switch to has very limited functions compared to the original software.

Vendor Response

We're sorry for the recent troubles with Top Producer Classic (8i) caused by the separation of Top Producer from our previous parent company. This was a one-time migration event and does not reflect our commitment to our customers. We're developing our next-gen CRM, Top Producer X, to contain the tools agents need to be successful today. Top Producer X leverages modern technology and up-to-date features that will continue to evolve with user feedback. We'd also like to assure you that our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific. We're able to serve 6 times as many customers using live chat and email rather than phone calls, and continue to speak to customers over the phone and use screenshare or video conferencing when it makes sense. If there's anything we can do to help, please let us know.

Replied March 2022

Jerry

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2022

Long time user of TP

The past year has been a very difficult time trying to use TP8i. I have never seen or heard of any software company take an existing software and NOT have the Ability or Resources to keep it operating as it was. I expected the NEW [SENSITIVE CONTENT] to improve the operation NOT MAKE IT WORST... I don't know how much longer I can put up with NOT BEING ABLE TO DEPEND on operation of TP8i

PROS

The ease of Bulk Email, CMA's, Template's, Applications- Net sheets, Contacts , Listings & Closings and the DISPLAY of DATA for each CONTACT.

CONS

There wasn't anything that I DIDN'T like about TP8i = The past year with all the downtime, Slow response time for the past year has been terrible and STILL is NOT a good dependable software. I am overcoming the lost of templets, BUT I end up REBOOTING TP8i about every 30 minutes to an hour. Its not the software that is a problem. It's the inability of the Present Management Keeping it RUNNING.

Reason for choosing TOP PRODUCER

I switched from Active Agent, when it went out of business and TP offered to move everything into their software over 25 years ago. TP has always been considered the TOP of the Line Software until RECENTLY ..

Renata

Real Estate, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

TOP PRODUCER CRM IS THE BEST!

Amazing results. Fast, efficient and cost-effective. I truly appreciate having access to such a great system!

PROS

Top Producer is truly the best CRM program out there! I have been using it for about 8 years and find it super easy and quick to use. They offer great training courses and are always happy to help me with any questions I have. I used other CRM systems before and really appreciate the difference. I am able to efficiently community with my database, organize my appointments and send effective emails. They offer a great template library, a calendar, and a follow-up system. I wish that I had started using it at the beginning of my career. If you are a new or experienced agent this is the perfect system for you to use. I have invited many of my friends to use Top Producer and everyone is ecstatic with the results!

CONS

When I first started using Top Producer I had many questions and through the Top Producer University and their customer service department I had all of my questions answered quickly and efficiently.

Reasons for switching to TOP PRODUCER

Even though Top Producer is more expensive. It is easier to use, has great templates offers reliable and fast service and even keeps track of the emails I send through google.

Vendor Response

Thank you for your feedback Renata! We appreciate being a part of your business! Free support and coaching will continue to be a focus for us !

Replied April 2020

John

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2022

Top Producer equals dinosaur

Glorified database, they are done without good customer service. We are talking about the most important tool in my arsenal.

PROS

Nothing, I was a customer for seven years. To talk about the old TP and new TP in the same sentence would be a mistake

CONS

Customer service went from great to almost non-existent.

Vendor Response

Hi John, sorry to hear you weren't happy with your experience. Top Producer has been serving the real estate industry for over 40 years. Our primary goal has always been to help agents grow their business and build strong relationships. Thousands of agents are using our next-gen CRM, Top Producer X, to give them the tools they need to be successful today. With cutting-edge lead automation, dynamic workflows and powerful insights, this CRM is designed to simplify the lives of real estate agents using the latest technology. Our classic CRM, Top Producer 8i, is also used by thousands of agents today because the platform meets their needs. We want to give our customers the choice of which platform they prefer. Lastly, I'm sorry to hear you weren't satisfied with your customer service experience. Our team is ready and willing to help in any way we can via live chat Mon – Fri, and phone calls and video conferencing where it makes sense.

Replied April 2023

Beth

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Couldn't work without it

It is the only thing keeping me on top of things. This product allows me to set plans and then just do the tasks as they come up. It keeps my schedule, if it isn't on the schedule it doesn't get done. I couldn't do have the work I do without TP keeping me organized and on schedule. It would be impossible to juggle all my clients without this product.

PROS

This product has got all the bells and whistles. It is easy to use and as your knowledge and experience grows the product grows with you. Customer service is wonderful. Very knowledgeable and very helpful.

CONS

Doesn't show the zip code on a search result page

Reason for choosing TOP PRODUCER

Value of services vs. cost

Reasons for switching to TOP PRODUCER

Need easier way to manage my clients and schedule

Vendor Response

Thank you Beth for your feedback! We're happy to be a part of your business! We love to hear that you're looking for ways to target clients and segment your audience. Please contact support to see how we can help. Our next generation CRM is currently in beta, updates include streamlined functionality for targeting customers, leads or custom lists! You can check it out using your username and password here : https://CRM.topproducer.com.

Replied November 2019

Aaron

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Review

Awesome

PROS

Ease of use and functionality I have used Top producers for over 17 years is by far the easiest to use a maneuver around

CONS

No app I wish there was an app for top producer make it a little bit easier so that you don’t have to get online

Reasons for switching to TOP PRODUCER

Delta net is complicated hard to use

Vendor Response

Thank you for your feedback Aaron! Have you considered adding our mobile widget? Check out this article : https://www.topproducer.com/campus/top-producer-mobile/getting-started/bookmark-tpm/ We appreciate being a part of your business!

Replied October 2020

Anoir

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

Amsterdam Netherlands Broker

Over the years TP has been a front runner, however now I feel that other companies are doing pretty well as a competitor

PROS

I used to swear by Topproducer. I have been using your software for the last 15 years (not continuously) as I moved abroad to the Netherlands. Now I’m using it again. What I like most is the search functionality that can be used in an advanced way.

CONS

What I don’t like at all is that Market Snapshot can not be used in the Netherlands, it would have giving me an amazing advantage as no CRM offers that. I also had quite a lot of problems with syncing calendar and contacts in terms of the calendar going awol a few times with the sync and the duplicates contacts that I had to remove manually and lost a lot of time in

Vendor Response

Thanks for your feedback Anoir! Unfortunately there are no plans for Market Snapshot? Reports in the Netherlands. Feel free to reach us to check on your calendar / contact sync. We appreciate being a part of your business!

Replied August 2020

Timothy

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed May 2022

It use to be GREAT

When it crashed, I lost all my action plans, It would have cost me so much time and money to reset I am greatly disappointed in TP now

PROS

I used the Action plans in Top Produces on every past client. It worked great and a great way to keep in touch

CONS

Lack of back up and the finical loss I suffered because of it.

Reason for choosing TOP PRODUCER

It was the Best on the Market.

Vendor Response

We're sorry for the recent troubles with Top Producer Classic (8i), which were caused by the separation of Top Producer from our previous parent company. This was a one-time migration event and does not reflect our commitment to our customers. Now that the migration is complete, we will continue to focus on Top Producer X and developing the tools agents need to be successful today. Top Producer X leverages modern technology and up-to-date features that will continue to evolve with user feedback. Our team is always ready and willing to help in any way we can, and is available via live chat Monday - Friday, 7:30am - 4pm Pacific. If there's anything we can do to help, please let us know.

Replied May 2022

Justine

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2020

Great for managing a high quantity of leads

Overall, I like using it for real estate. It is a good CRM and helps organize my business.

PROS

Top Producer is simple to use and makes managing a list of leads simple which saves me a ton of time. It was easy to set up.

CONS

It is a little more expensive than some other platforms that are out there that can offer more.

Vendor Response

Thank your for your feedback Justine! We're happy to be a part of your business

Replied September 2020

JOSEPH

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Long time Top Producer user

TP works ok in it's current form, but has a long way to go in order to be fully functional for REALTORS who actually use it for everything real estate.

PROS

I have been using Top Producer for over 30 years. What first attracted me was the fact this was one of the only products designed for real estate use. I have looked at other products that claim to be better but all have fallen short.

CONS

The newest version of Top Producer is missing so much functionality that it made me start looking at other alternatives. Please review older versions of TP and learn. Development team should really listen to us long time users more!

Patti

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Top Producer CRM

Excellent,I will continue to use Top Producer and will consider using more of the products once I get everything set back up, My experience is good and

PROS

Yes, I have used Top Producer for many years as a CRM and lead generation. I like habing all my clients in one place. I quit using this product for around 5 years and I am sorry I do so. I recommend this product to anyone looking for a CRMthat is easy to use

CONS

nothing, I felt like I wanted to try a different product and now I wish I would of just kept what I had

Reason for choosing TOP PRODUCER

ease of using product

Reasons for switching to TOP PRODUCER

Wanted to go back to the CRM that I was used too

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