About Workable

An applicant tracking system and more, Workable combines machine learning and AI with 40+ integrations to provide a complete hiring toolkit. In five years, 20,000 companies have used its global hiring platform to find, evaluate and hire one million candidates. Workable is used by companies of every size and type, from tech start-ups needing to scale at speed to established organizations with dispersed hiring teams.

Hiring starts with finding candidates. Workable has 700+ SEO-optimized job descriptions, one-click advertising across 200+ jobs boards and mobile-optimized careers pages. It also includes built-in, AI-powered candidate sourcing technology, which scans over 400 million online profiles to identify and target best-fit candidates.

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76 Reviews of Workable

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(181)

181

4 stars

(153)

153

3 stars

(28)

28

2 stars

(6)

6

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

April 2020

User Profile Picture

Courtney from Samson Dental Partners

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

Great System, needs a few tweaks to be perfect

It's been great, the system is good, has a few things it could improve on but a good system.

Pros

This system has really been great for us. It is easy to create jobs, post, and make notes throughout the process.

Cons

Needs a better way for merging candidates from indeed, they get different email addresses so really causes a problem in our system. Need to be able to attach several reqs to one and clear they are together. Indeed integration is wonky, have issues with our jobs being seen but get far better results with a direct link. Ease of seeing things, if notes are so long hard to get to what is needed.

Response from Workable Software

Replied May 2020

Thank you for your feedback! It was shared with your Account Manager. We're glad that you've found Workable to be a great system.

May 2021

Rasha from STS

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

A great ATS

IT was great from search to implementation to using it, the experience was very positive and the impact it made to our recruitment activities was apparent day one

Pros

We love having everything related to the candidate in one place. And being able to have the entire hiring team able to collaborate in one space is excellent

Cons

We can't sort and file the talent pool for future use except if it is into positions. Also, information from archived positions is not available unless you unarchive a position which can be a bit inconvenient

Reasons for Switching to Workable

Workable provided a better experience for the candidate, the recruiter and the hiring manager and had more advanced features

July 2021

Maria from Stuart

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2021

Great tool to support with hiring in a start-up phase

Workable was our 1st ATS. It is a smart, easy-to-use product that helped us grow the company to close to 450 employees. Managers were very happy with the tool.

Pros

Workable provides great automation solutions & features for many different things that allow saving lots of time: emailing candidates in bulk, interview scheduling, interview feedback, configurable roles and permissions, communication templates and customizable steps in the interview process. In addition to this, it has a great analytics dashboard, a user-friendly mobile app, and a fantastic People Function that allows to source passive candidates directly from the ATS, which might be very handy, especially for teams that don't have a LinkedIn Corporate Recruiter licence.

Cons

My team couldn't engage with candidates at scale through personalized email campaigns, which made us switch to another ATS. Because close to 40% of our hires are done through outreach automating this part was crucial to us.

February 2020

Allie from ScaleSec

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

February 2020

The Bad Outweighs the Good- Beware Sales!

Solid tool if you have a fairly simple process; still allows for customization, which is great. Hilariously/infuriatingly rude sales process. No desire to fix issues, just to trap you in contracts.

Pros

Workable has a simple, clean layout that was easy to customize and train my team on. It did exactly what we needed it to do and allows for a good deal of customization for our somewhat-unique hiring process.

Cons

The sales team are vultures. We planned to renew our contract after one year, and confirmed so via *email*. After some discussion, we realized we were probably overpaying; we included People Search in our initial contract (which is terrible and doesn't work reliably at all). We asked our sales rep, [SENSITIVE CONTENT HIDDEN], if we could remove that from our invoice, and were told we already had "a grandfathered deal" and should be glad we weren't paying more. The tone was downright rude. Because we don't need anything too complicated, we decided to move to another ATS with a slightly lower cost. When Workable sent us the invoice to renew, we notified them that we would not be doing so- 2 weeks before contract expiration. [SENSITIVE CONTENT HIDDEN] *so rudely* replied that my verbal acknowledgement a month before was binding, and that we were stuck with another year. Obviously, we're fighting that, but it's really shocking that Workable is more interested in roping customers into contracts than understanding why they want to leave in the first place.

Response from Workable Software

Replied February 2020

We're so sorry that you did not have a good experience with the Workable product and our Sales Team. Customer success is very important to us. As your Account Manager is in contact with you currently, we will also make sure to further understand everything in this review during our conversation.

August 2019

Darlene from Kemp Technologies

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2019

Workable is Great!

What is really nice about Workable is that everyone on the team can see each other's comments and updates in real time. The calendaring feature that allows us to invite the candidate and have it show up on our outlook calendar is fabulous and makes our lives so much easier. Workable also sends emails with upcoming trainings which we find helpful.

Pros

What I like most about Workable is that it is intuitive and easy to use. We do very little training when we add employees to use the system. I also like how the system saves what I've been working on and can return to my notes without having to start over from the beginning.

Cons

Right now, there is nothing that I would complain about or change with Workable.

Reasons for Choosing Workable

We looked at several options but had it narrowed down to 2. The other option was much more expensive and we couldn't justify requesting the expense.

Reasons for Switching to Workable

Our contract was up with our former company and no one on our team was around when we first started the contract so we decided it would be a good time to investigate all options and see what was out there. After seeing what other companies had to offer, we went back to our former company to see if they could do some training with us to see if there were features we weren't using that would enhance our experience. They were very unhelpful with this. Another reason we made the decision to change is because of cost.

Response from Workable Software

Replied August 2019

Thanks for your feedback! We're glad getting people to adopt the system has been easy, and when your team needs additional training that we meet your needs.