The product is easy to use and team is incredible. We love that the themes are super easy to customize and change. [SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.

Themes feel a bit hard to access through the portal.

The Support with the guys is incredible, today I was attended by [SENSITIVE CONTENT HIDDEN] and she was very kindly! Even she call me to another side of world to explain some things

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

The customer support and the ability to generate more customers from existing customers

nothing everything is fine. All good, nothing

Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database.

The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings.

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

I think it is good,now it is working -it took some time, but now the future will tell, if it make sense to use in my business.

It took me some time to set it up, as it didn't work well with my Klayvio integration. But now it is working an referral is made.

The service Jessa gave, to help me get it implemented.

So far so good. The Success team especially has been fantastic. Thanks to [sensitive content hidden], for all the assistance so far. Your quick responses are much appreciated too @[sensitive content hidden].

Yes integration with my current business systems was made easy thanks to the teams both at Referral Candy and at Lodgify. I was able to get assistance with my custom store. I am so excited to deploy this campaign and see how it goes.

So far all is moving well. I have not yet deployed the campaign so cannot give a full review.

The customer service to help set up was exceptional. [SENSITIVE CONTENT HIDDEN] was helpful and followed up to ensure that we achieved what we needed to.

The software itself is fairly easy to use and set up

Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.

The support team are very understanding and offers great support whenever needed.

It would be great if the content seen by our customers had more options to edit.

quick and responsive chat, unlike Refersion which has had long lag times before replies.

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Good product and great customer service.

Our experience has been great and we receive excellent customer service from [SENSITIVE CONTENT].

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.

So far so good

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

The UI could be a bit cleaner and there could be more functionality for managers

We have gained a significative piece of market and customers, with a minimum amount of effort and expenses, as the referral program can auto-sustain itself and grow thanks to the old word-spreading system

Managed to integrate RC with our CMS in few clicks, the platform is surely the most user friendly out there, all the info and actions are easily reachable and well organized in the backend. It's super easy to track all referrals activity, validate purchases or invalidate fraudolent ones. The native connection with other marketing platforms and social is great for boosting the referral program and spread the word.

Maybe the templates translation section could be optimized to be lighter and the whole translation process is sometime redundant, but anyway you only need up to 10 min to translate all your templates.

[SENSITIVE CONTENT HIDDEN] has been a wonderful support to us over the years.

We have used Referral Candy for a number of years. It is easy to install and has been a great eCommerce offering to have available.

There wasn't really anything! We are no longer using this as we have a loyalty program.

They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, [SENSITIVE CONTENT] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :)

Not as sophisticated as other options, but great for the price point

great, customer service is top notch and solves anything that ever comes up which is usually never

ease of use, great customer service, affordable for a small business

nothing really, didn't dislike anything

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

While setup was easy, it did take a while to verify before we could implement.

This product is very easy to use, and integrate.

It charges commission except the cash rewards, which costs much more than other similar software.

We wanted to engage our customers and let them easily engage their friends. Referral marketing has been on our list for 2020 and with Referral Candy it's been really easy to do.

ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful!

We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.

The benefits of ReferralCandy have been an easy to understand dashboard to track and reward referrers to our website.

Ease of use is what I like most about Referral Candy.

I have nothing negative to say about this software.

[sensitive content hidden] was very helpful and quick handling my support request

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Support is quick when needed. [SENSITIVE CONTENT] is awesome in getting my customers and I help.

We'd love more ways to identify fraud but all in all, we really love referral candy

Very good.

Transferring customers into our newsletter program to include all new sign ups.

Have not been able to easily transfer customers as of the last 2 weeks.

My experience so far has been very positive - and when I was struggling to figure something out, Jessa hopped on a zoom call with me to walk me through everything I needed!

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations