AnyDesk vs BeyondTrust Remote Support

RATING:

4.6

(1678)

AnyDesk has 1678 reviews and a rating of 4.61 / 5 stars vs BeyondTrust Remote Support which has 2027 reviews and a rating of 4.59 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1678)
4.6 (2027)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 27, 2024
December 8, 2023
Pros/Cons
  • Pros

  • Very impressed with the setup and how it connects with minimum effort. Really good to get your computers connected remotely without faffing around.
  • Amazing speeds and reliability, great even on iOS and Raspberry Pi, and does everything we need in a secure environment.
  • Cons

  • At times clicking on the screen of the machine you are connected to does not work. Also, at times there is no notification of connection loss.
  • It's not web based, so you have to download something locally. This is at worst mildly inconvenient, as the download is zippy.
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  • Pros

  • The integrated presentation mode has been a huge asset for customer training.
  • I liked the ease it gave to my job. The ability to screen share made customer experience very easy the software is extremely helpful.
  • Cons

  • The only negative is when you have a lag in internet it fails but that would not be a problem with the software as much as a general issue.
  • Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos