Super-secure remote support in a world full of evil hackers and clueless users. Highly recommend. It's the best for a reason.

Best remote login software ever. I never thought LogMeIn Rescue would be conquered, but this one takes the cake (mainly because it's so integrated that I don't have to spend 15 minutes trying to get non-tech savvy users to access LogMeIn and input the code

No cons! Great for file transfer, remote access, break/fix, and all your other IT needs helping remote users

I love it as you can remote into one machine as a group or during a troubleshooting meetings

When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

I have used Bomgar quite extensively in a Service Desk environment and while I like the tool, I think it is in a serious need of modernization. The lay-out looks very outdated and, as far as I know, the tool lacks a good reporting function. The integrated chat works fine and their best feature, in my opinion, is their permission increase on end-user computers. However, there are other tools out there that do the same, and better. Having done a comparison research for a previous project, I can say that Bomgar is quite expensive as well and does not provide the best bang-for-your buck as other remote take-over tools out there.. I would recommend this tool, as it does function well and does what it needs to do well, but only after recommending other tools first.

Their way to increase permissions on end-user computers.

The lay-out is very outdated and is in serious need of modernization.

Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.