Fantastic service, and without this tool the expense on IT hours would be much higher than the cost of using this.

The integrated presentation mode has been a huge asset for customer training.

The only negative is when you have a lag in internet it fails but that would not be a problem with the software as much as a general issue.

Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.

I liked the ease it gave to my job. The ability to screen share made customer experience very easy the software is extremely helpful.

Great for supporting users on and off domain, if they have an internet connection, they can be supported.

Just worried at to what extent my files are secured. No warning showing up before the IT guys navigate it.

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain.

I like the ability to allow remote access  and control to remote support so they can quickly and easily take care of our issues.

The ease of integration with our ITSM tool to support our growing  remote user family.

It's a great help to any service desk or helpdesk team looking for a solid product to make their support jobs easier.

A secure solution, great features, it's priced correctly, creates stable connections, easy to use.

The only negative I have with the bomgar tool is that some of my customers block the use of the tool.

I love this, its easy to use for both myself and our clients. Absolutely one of the best remote software clients around.

This is the best software to communicate with tech support to help you out with technical issue.

Support is always available the people are great and quiz to help resolve any hiccups.

Very nice application for users who need support from a specialist with great easy elfeatures for all users.

What I like most about this software you can manage remotlely software post I Did like how ease of use it wored for me.

It's been great, I highly recommend this product and have done so to a few people already. They're amazed with the performance for the price.

We've used this software in conjunction with our remote support efforts and are pleased with the ease of use and reliability.

It feels like a very powerful tool for what it's supposed to do. Definitely well-deserving of its price above the free alternatives it has.

What I liked most about this software is the ease of the support team to be able to have access to the associate's system to help with troubleshooting steps.

A very safe and efficient tool as an option for tracking access too good. A positive highlight is its light action of processing access and low internet bandwidth usage.

It provides powerful, fast and seamless remote customer support. This seems more important during this Pandemic when most our users are working from home.

I like how easy the program is to use and to get help as soon as I possibly can it really helps me when I am having an issue with certain software and I can usually find help very quick.

Great help and easy to use I would 10/10 recommend to any of my family friend and anyone that I care for.

I love it, it’s always fast and easy, never freezes like other softwares and super user friendly.

I love this software for the ability to share screens and help those around you with ease. It makes the job so much easier.

I love how easily this allows me to login to clients computers to help them. I know it is a secure connection and lets me help hands on.

It works great, supports many different platforms and has plenty of integration options. Out team loves this software.

There were times that the online ticketing was confusing, especially if things were showing closed out and they needed to be opened again, or we needed to add more information.

When working with users that have multiple monitors, it can become difficult to view both screens at once. Text size is normally too small and going back and forth between monitors is frustrating.

This can be a huge inconvenience and cause of frustration for you and your customer.

The best side of the app is to provide secure and full remote access for your remote work and home offices  in these days. Moreover, it's really integrated system and works well in all devices.

I have yet to have a negative experience using this software and do not have any cons to report.

The ease of use allows for entry-level IT technicians to navigate the program with ease. Bomgar allows for quick remote support sessions with great control.

It was fabulous to use on the support desk. It was simple, quick and reliable.

This software has made me very proactive and my customers love my response times. They do not have to wait for me to come onsite.

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.

There is a lag when connecting, can take a few moments. Takes a few steps to let in the tech.

This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors.

Ease of use for our company and our customers.

I don't like how expensive this program is. It should be cheaper to help fix problems and error on my computer.

The software is easy to use and website integration for customer use.

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

My experience is good because the application works fine.

Easy to guide a customer to to a remote session. Nice features in order to assist the slient.

I love being able to easily and quickly log into other computers. I also love unattended access, so my clients don't always have to go to the website and give me a number to connect.

Fixme.it is quick and easy for both me and my clients.

Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

I liked this tool, easy to handle, convenient as it is recommended by the IT service personal.

It is easy to use, the file transfer feature is the best I have experienced. It has unattended access, its easy for the clients to connect to without issues.

Overall, I have had a very good experience with Fixme.it, it works great and does everything I need it to do on PC's.

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

US Dollar

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.


LongDescription

Surveys & Feedback

User Management

Document Storage

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Workflow Configuration

Active Directory Integration

Collaboration Tools

Self Service Portal

Remote Monitoring & Management

Audit Trail

Screen Sharing

Unattended Access

Compliance Management

Two-Factor Authentication

Password Management

Multi-Channel Communication

Role-Based Permissions

Real Time Notifications

Ticket Management

File Sharing

Knowledge Base Management

Authentication

Real-Time Chat

Chat/Messaging

Audit Management

Alerts/Escalation

Customizable Branding

Credential Management

Reporting/Analytics

Monitoring

Remote Access/Control

Secure Data Storage

Session Transfer

Third Party Integrations

Access Management

User Session Management

Troubleshooting

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

BeyondTrust Remote Support

In Person

Live Online

Webinars

Documentation

Videos

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.


FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.


FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.


Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.


The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.



BeyondTrust Remote Support vs FixMe.IT

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