Permits me to remote administer and provide support of multiple PC's in multiple locations.

Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

The cost of the software is hard to beat.

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.

Very easy to use for unattended or on demand remote access.

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.

Overall, the software is great and it is works great. I rely on it every day.

This product is cloud based and the connection is fast. The security features, like MFA, is very important.

I wish that there is was a transfer file option that would allow us to connect to an endpoint without first establishing a remote control session first.

Excellent. The few times I have had an issue, customer service has resolved it within a few hours.

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

This allows me to provide technical support and troubleshooting remotely without the need to run down and be right in front of the computer.

The product has been relatively easy to use and appears very robust.

One feature that I'd like to see is the ability to access a remote computer for single instances and not dedicate one of my 10-11 servers to that machine when it's a one time type of need.

I work with many clients that are not technology proficient. Dualmon is simple enough for most to setup that I don't fear asking them to install it for use. It is fairly fast for being on over-the-web product and much faster than others I've tried. The full set of features is much appreciated when someone is having a real thorny issue.

It could be a little bit easier to install/remove for one-off jobs, but it's not a huge barrier to use.

My Customers consistently praise Dualmon's speed, ease of use, and affordability. It's been a game-changer for remote support!

In my experience, Dualmon has been fantastic. From connecting in seconds to offering a user-friendly interface, it's exceeded expectations. My customers are thrilled too.

Finding cons for Dualmon has been surprisingly difficult. So far, users have been impressed by the software's intuitive interface and lightning-fast connections.

I'm a small independent contractor. I have an enterprise level account that lets me control up to 25 computers at a time. I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.

It is the most inexpensive remote support software on the market that is full featured. You can offer remote support on the fly and keep a large number of users permanently connected for a low amount of money. I originally used the more name brand options until they priced themselves out of the market. Dualmon offers a good base product and is constantly upgrading things that used to be missing.

Not much to say on the con side. Things they used to lack, like Mac support and recording sessions, they added and it works now. The product is actively developed and improved.

Pleasant experience using Remote support for custom Short-term-rental businesses running my software. for internal accounting not Web Based. Last rental season my customers did a combined total of $40,000,000 in gross rents in the Geographic area of the New Jersey Coastline.

Ease of setting it up for individual sessions or multiple sessions; also ease of setting up remote computers for unattended use. Tech support for a couple of minor hitches was great!

That it installs as a Service & you need to know that upfront so you can unload the service upon exiting. Otherwise you leave the client computer unsecured.

Dualmon provides us with an affordable option for our staff to have the flexibility to work remotely and for our IT contractor to access all of our computers in a simple easy platform.

This software is easy to use, reliable and affordable.

I do not have any complaints about the software.

It has saved us a lot of money and made our clients very happy. Now when a remote client(more than 20 miles away) calls with an easy fix, it is done quickly (usually within 20 minutes) instead of putting them on schedule and driving there.

All features are great. Techs are quick to respond. We have both the remote access and remote assistance . Both are huge timesavers to keep from having to drive to a job.

no linux client. The double screen for 2 pc's is so small.

This software allows easy remote access to office workstations for me and any employees. We are able to work from home or when we are otherwise out of the office.

I have used several other remote access options over the years. I hated them all. None of them worked as well as this one. Dualmon is easy to set up and does everything that I need. I have used it for many years, and I have rarely experienced any connection issues related to the software. The one issue that did occur was quickly and easily resolved by their excellent support. They sent me detailed instructions on how to correct it. These instructions remained in my account so that I was able to refer to them on the one other occasion that the issue occurred again. This product is also reasonably priced.

There are no changes requested at this time. Everything works as desired. My assistant loves it too. It is much better than our previous software.

I have setup just under 100 PC's in my group and have been very satisfied with business solution

Dualmon has consistently showed that customer satisfaction is important, I have limited contact ( good thing) since deploying software on computers in my group, everything has been as advertised with no issues so far...(Great Product)

no issues...keep up the good work!

I can work anytime in a day I want and I can log in into the office computer anytime. I can also log in into multiple computers at the same time. There is no time out and I can lock people out therefore no interference from anyone.

I can this software anytime, anywhere even on my phone! It is very easy to use and work anytime in a 24 hour period. Love It! Just Love it!

I have not found anything negative about this software! Its the best!

I have used TEAMVIEWER all these years and Tualmon does not fall of them. I was looking for software that would give me a solution for remote access and this software does it excellently, it will do almost everything and every time it gets better and better.

I have used TEAMVIEWER all these years and TUALMON does not fall short of them if not better. I was looking for software that would give me an answer and rise at a reasonable price and DUALMON gave me the solution big time. It has all the options that other software has and even more.

The only thing that sometimes bothers me is the response time which is sometimes a bit slow but it can also be a hardship problem of the internet

Excellent Product

Excellent Software all round. Easy to use.

There are no challenges to report regarding Dualmon's software

It could not be better. We converted those 200 computers during off hours by connecting with the other software. We installed and configured dualmon and removed the other software. And I would say it was easy.

The price. We had one the industries well known products. Dualmon is 1/10 of the price and actually has more features.

The only feature I would like is the ability to save all of the passwords for our clients. We support over 200 clients and have to log into each computer on a regular basis. We spend a lot of time looking up and typing in the password to our clients computers.

I use th e product to supply remote support for clients and it works very well for that purpose

Ease of setup and the fast customer support

Screen size is too small and cannot make full screen without giving up resolution

We use this both internally to retrieve files as well as for remote assistance for our customer onboarding for digital marketing. Once you get them through the initial process of sharing screen, it works flawlessly.

A lot of the customers we use this service with do not have a lot of computer knowledge. download/install phase tends to be tricky for people that don't know what to look for. Not sure if there could be less steps for the customers we use this for, but that would be beneficial. Overall, for the price it is a great tool and has saved us from driving 30+ minutes for a simple task that we can remote in for.

We are able to assist our end users and be fully on their system and able to take over to repair things quickly.

It is a very easy product to use, and is a great help when remote helping a user.

I wish the computer name was able to sync with the actual computer name when a machine changes names.

Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver! I honestly would not be able make it without this software!

I absolutely love the ease of use of the Dualmon program! As Director of IT for the largest Methodist mission in the United States, it's imperative that I have an easy to use program to remotely access my organization's machines. I'm able to manage my servers and other PC's from anywhere with this software. I've tried other solutions, but Dualmon is BY FAR the best alternative that I've found!

There is really nothing negative that I have to say about Dualmon!

ease of use, this software gives you flexibility that team view or other software providers don't offer. You don't have to give out password on each access. It has app on ios and mac and pc.

you will have to remember password for each individual computer. if you connection is weak it will run slow that given. other than that nothing else.