FixMe.IT Software


 

FixMe.IT is remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.

Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.

The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

 

FixMe.IT - Unattended clients
 
  • FixMe.IT - Unattended clients
    Unattended clients
Supported Operating System(s):
Web browser (OS agnostic)

260 Reviews of FixMe.IT

 

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Software Advice Reviews (1)
More Reviews (259)

Showing 1-1 of 1

James from Westcom
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brilliant I.T Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried a number of products and this is certainly our favourite

Pros

Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software.

Cons

Doesnt work on mac.
Copy and paste to clients PC could work better
When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office

Review Source
 
 
 
Showing 1-20 of 259

Jan from Computer and Network Security
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

FixMe.IT

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is indeed incredible software to generate down time and has fantastic security. Excellent resource for communicating and working/solving or just being able to have a session with other members and sharing documents, data, etc.

Cons

It's a bit costly per seat. With more free time to allow for others tasks, could be well worth the money.

Review Source: Capterra
 

R. Curtis from Alliance Transportation Group, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Best Remote Access Software Available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Review Source: Capterra
 

Mario from FCT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use

Cons

No app available on handheld devices and it is slower than things like teamviewer and anydesk.

Review Source: Capterra
 

Steve from Outsource orlando
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the money you won’t find a better value!

Cons

Not exactly feature rich. Would like to see more features.

Review Source: Capterra

  Response: Techinline, Techinline

Date: November 2018

November 2018

 

Hi Steve,

Thank you for reviewing FixMe.IT and for being our valued customer! Which features would you like to see added? We always listen to users' feedback, as it helps us further improve our application, so any feature suggestions would be greatly appreciated.

Thank you!
Best,
Dan | Techinline

 

Richard from Encore Systems
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

FixMe.It Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience is very positive with FixMe.IT. I have used it for several years now. I am a sole proprietor and my use is limited. I do not make anything on the software but it does generally cover it cost. It does allow to remain in the shop however as I do not like to go onsite unless it is one of my business clients.

Pros

Easy to use. Have had no issues when using the software.

Cons

Getting the customer to download and run the software can be a challenge at times. I have not used the remote install if there is one.

Review Source: Capterra
 

Tramaine from Design
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Quick Remote Fix !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a very user friendly interface, Ideal for novice users.

Cons

There should be more of an introduction to the software via the home page.

Review Source: Capterra
 

Rhonda from PBMLabs
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The easiest remote tool ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program has saved me so many miles on my car because I can remote in and take care of things. The pc doesn't even have to be on the network as long as it can get to the internet.

Pros

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Cons

There is nothing that I don't like about FixMe.IT

Review Source: Capterra
 

Brian from Information technology and services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

First impressions on fixme.it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

so far so good. I will keep using your product. I switched over from gotoassist

Pros

I like the customization on the landing page
Drag and drop from sessions is awesome
I like the pop up before you start the meeting so you can add notes

Cons

I don't like the fact the customer can easily close out of the session when they get the 3 digit code. it would be nice if they get a warning that the support rep wont be able to connect if they close that window.
I don't like the share your screen button next to the show customers screen button. I have accidentally clicked a few times and showed my screen

Review Source: Capterra
 

Leonard from Vertex One
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent Remote Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great tool for managing dozens of client computers

Cons

used to be lackign features, but is a lot better lately.
I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain.

Review Source: Capterra

  Response: Techinline, Techinline

Date: November 2018

November 2018

 

Hi Leonard,

Thank you for reviewing FixMe.IT and for being our valued customer! When connected to a remote computer that has 2 or more screens, FixMe.IT shows all displays on your local screen by default. To simplify working with remote systems that have multiple monitors, you can take advantage of the multi-display tool, which allows you to switch between individual screens you want to work with: https://docs.fixme.it/features/using-the-multi-display-tool

Best,
Dan | Techinline

 

Ken from KL Consulting LLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Great product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I support many servers and PC's for my customers and I use this product every single day. Great so far and I have been using for over 3 years.

Pros

You can open several support windows at the same time to be able to fix multiple servers or PC's at the same time.

Cons

I haven't experienced any problems with FixMe.

Review Source: Capterra
 

Cory from Behavioral Health Workforce Research Center
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

A Web-Based Remote Support Tool with Features that Add User Comfort

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Unlike TeamViewer or similar programs that allow a remote tech support agent to take control of a client's system in order to provide assistance, FixMe.IT allows techs to do the same but with more options for communicating with the client. This helps the client to feel more secure. It's overwhelming enough to wrap your head around somebody taking control of your system (believe me, I've always been on the receiving end of this type of assistance, and it's been unnerving every time.) But to only be able to watch as the professional does their thing? That adds to the discomfort. FixMe.IT offers communication tools, where the tech can instant message the client. It also lets the tech share their own screen back, which can be educational.

FixMe.IT also allows tech to access the computer without the user needing to be present. And believe me - I'd rather trust someone to fix my system without me having to watch as the cursor moves seemingly of its own accord.

Cons

FixMe.IT is lesser known than other remote-support software, which is a shame. For the number of times I've needed a tech to fix something on my computer, I wish more of those times could have happened through FixMe.IT

Review Source: Capterra
 

Andrew from ASA Computer Guys, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I like this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use FixMe.IT to support my clients remotely, to repair many issues that arise. I also, use it to remotely monitor my clients servers, and backup systems.

Pros

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

Cons

I can really think about any cons right now.

Review Source: Capterra
 

Keith from Critical Solutions
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Worth the Investment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using the software for several years. I have a limited client base, but find it very helpful in assisting them. Several clients allow me to set up unassisted access so that I can monitor/troubleshoot they systems without their needing to sit and watch.

Pros

The administrator dashboard and tabs make it easy to manage multiple sessions and navigate to use the functions necessary to assist my clients.

Cons

Some clients have difficulty navigating the interface and process when going to FixMe.IT to begin a session, especially for the first time.

Review Source: Capterra
 

Richard from DiNapoli Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Support Response

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's fully functional and easy to use. In the year I've been using it I made a single support request for a feature update. The turnaround for the implementation was 24 hours! I wish I received that kind for support from all my software vendors.

Cons

Nothing so far in the year I've been using it.

Review Source: Capterra
 


October 2018

October 2018

Hey Copy/Paste works!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's pretty seamless to get a session started, and pass the info to the customer to enable access.

Cons

The UI is a little over designed, and it makes things feel a bit cartoony.

Review Source: Capterra
 

Kurt B. from Sun Nuclear Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Excellent Choice for Remote Access

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.

Pros

Easy to use
Does everything that I need it to do
Great value

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Review Source: Capterra
 

Yen from Access
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

FixMe.IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

N/A

Pros

It helps guide us to understand why we are receiving an error

Cons

More options and maybe chat and more steps

Review Source: Capterra
 

John from Forward IT Thinking
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Works as expected

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Can’t complain

Pros

Easy to use, no complaints good product.

Cons

Trouble moving between multiple monitors

Review Source: Capterra
 

Jim from Converged Networks inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best remote software I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We remote into p.c’s for access to there phone systems and fix remotely and customers love that we can address there issues and resolve there issues instantly

Pros

Ease of use and reliability , it connects quick and never times out and it has never failed us yet

Cons

Very sorry but I don’t have any cons on this software

Review Source: Capterra
 

Roy from Koorsen Fire & Security
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

An awesome tool for quickly assisting users.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Our organization has a different integrated remote support tool that we use daily for controlling workstations. However in an emergency when that software is corrupt, unusable, not installed, etc. Fixme.IT is a lifesaver for those instances where we need to quickly assist a user and get them back up and running.

Pros

The best part of the software is how it runs on the fly on a client without needing to be installed beforehand. The per-seat instead of per-user is a great value as well.

Cons

The expert console could be a little better designed. But after an initial learning curve, it does work well.

Review Source: Capterra