About Goverlan Reach


Goverlan Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.

The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.

The background management feature helps users search for a queries, manage and control workstations and access real-time information. Goverlan Reach’s active directory management helps agents conduct active directory searches, manage user accounts, group memberships, scan inactive account users and manage bulk passwords.

Goverlan Reach supports multiple platforms such as GovRC, GovRCMD, VNC, RCP, Telnet, AMC and SSH.



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Supported Operating System(s):

Windows 10

65 Reviews of Goverlan Reach

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(42)

4 stars

(22)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 65 reviews

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June 2017

Ryan from EMA Design Automation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Not only a lot of value for your money, but features that products that cost much more do not have.

Pros

I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

Cons


September 2018

Joseph from Mt. Hood Community College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Goverlan Reach - A Necessity for Service Desk

GR has been a wonderful tool in both organizations I have managed. It came out on top in a trial for my remote support staff twice in a row, and has been in use for years in both organizations with little concern and great success for the support techs.

Pros

GR has a great user interface with several key features that set it apart from other basic remote support tools. These include: tabbed remote sessions, saved connection layouts, WOL tool, remote chat functionality, observe only, remote input lockout, remote task manager, auto license redaction on close, connection history and abundant logs. Additionally, the concurrent user license model makes it great for teams with part timers!

Cons

Having to install an up to date client on each remote computer prior to connection is a bit tedious, but this can be proactively pushed out to accommodate fast connectivity. It would be ideal to allow a "run as another user for all connections" function. If the person launching GR is not a system admin on remote machines (they shouldn't be!) they must enter their admin credentials for each connection (they can be saved per session).

February 2019

Jason from Durham Manufacturing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Goverlan Reach Removes All Complexity from Remote Support

Goverlan Reach has been a pleasure of a product to use, and has allowed our IT team to achieve a much higher degree of efficiency with all user support instances requiring hands-on PC work. Users can be helped from across the world just as easily as those sitting within proximity of the team, which has had a massive positive response from these end users.

Pros

Goverlan Reach allows technicians to provide remote assistance with a very minimal amount of effort. Even if a client for the software is not installed on the PC to be serviced, the program can be used by the technician to remotely install the client, therefor removing any responsibility from the end user to receive assistance. If server software is used as well, PCs can be queried to local the machine a user is currently logged into, removing the need for a user to be familiar with their machine's name or address to receive support.

Cons

There are some undocumented security features that can arise and cause some small hiccups in a technician providing support, but these do exist to create a more secure remote assistance experience.

September 2018

David from Vanguard

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Critical Piece of IT Software

Goverlan provides a critical tool that our IT department is able to use to support our remote locations that don't have any onsite support. I can't say how much this reduces our overhead and significantly lessens our need to physically be onsite. Additionally it has become such a useful tool that we are able to provide support and manage our system using this as out primary support for any system that is on our network

Pros

Goverlan really provides immense flexibility to support our users and our hardware over local and remote locations. It connects very quickly and easily, ties in to our existing AD structure, and provides numerous tools to provide critical information about our systems.

Cons

Some PC's or OS's will require prep to integrate in full. Once this system is worked through, it isn't as much of an issue

September 2018

Andrew from City of Cornwall

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Goverlan Reach

Other than my request above, we have been really happy with Goverlan Reach

Pros

The ability to roll out policies throughout our domain and keep track of where users are logged in at any given time.

Cons

Would really like a way to force the machines to report back system information to your SureDATA database. Instead I have to run a weekly scope on my machine to force them to update their information. If we could do it through Reach then that would be a much better centralized solution rather then depending on my machine being on for the database to get updated somewhat frequently so that we can run reports even and get up-to-date information on systems that are powered off at that time.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Overall Satisfied

Overall I am satisfied with the value I receive for the price I paid. I use it daily.

Pros

Price was a major deciding factor for me. At the time they were one of the few options with perpetual licensing.

Easy to deploy.

Client app is not resource intensive.

Customization and automated reports

Provides a lot administrative back-end where work can be done without disturbing the user.

Ability to aid users remotely, eliminating need for third party remote tools that we cannot control.

Cons

The customizing can be a bit more intuitive and easier. It took a little while to get used to. I used other RMM tools before that I found were somewhat better in this regard.

I've come across many installed application that I could not remove from the admin console.

Would have been good if it could connect with WSUS or it's own repository to manage Windows Updates.

The Technician versio can't use any customizations created. It's kind of handicapped to just remoting in.

September 2018

Wesley from Harris Packaging Corp./American Carton Co.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

I love Goverlan......

Overall I have been using Goverlan now for 4 years, and of all the products I have tried out, Goverlan is the best.

Pros

I like everything about Goverlan pretty much. I like the fact that I can deploy software remotely, connect to machines remotely, connect to Workgroup added machines, see all the details about a connected machine, add printers remotely, see file folders, run DOS Commands. It is just a great product for an IT Admin to monitor machines.

Cons

I wish there was more reporting. I also wish I could see everything grabbing an IP address off my DHCP Server. DHCP Integration would be great.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Goverlan is almost perfect

The always respond same day.

Pros

I love the ability to remote into multiple machines.

Cons

Often when opening up machines, if one machine becomes unavailable, you have to switch between tabs in order to remotely control a machine again. Hopefully they will fix this bug soon.

Response from Goverlan Inc. of Goverlan Reach

Replied September 2018

Hello and thank you for your review! Regarding the bug you have reported: We are aware of it and will fix this soon, but for now, here is a quick fix. 1. Open Goverlan Remote Control's General Settings 2. Under 'User Interface', REMOVE the check under 'Use local keyboard hooking' 3. Restart the Goverlan application Doing so should resolve the issue. If not, please contact our support department.

November 2018

Troy from CSDNet

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Good remote management software

My overall experience with Goverlan is positive. By providing powerful remote management tools within the software that are just as good as Microsoft's own tools, as well as the ability to create shortcuts to other external third party tools, Goverlan has saved me a massive amount of time doing mundane tasks like switching windows and opening other tools and utilities.

Pros

The software's is overall easy to use, while retaining a lot of functionality. The setup is straightforward and simple, and the UI is intuitive and responsive.

Cons

It's only available for 64-bit systems, and the software only supports windows, not OS X, ChromeOS or Linux.

December 2018

Rusty from Sugar Salem School District

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

IT usein Educational enviroment

Pros

It is easy to use, things like remote control, editing user information , see what tasks are running on a remote machine.

Information about a specific computer is available as needed, by using system info.
The remote control feature works well when connecting to other computers to fix issues.

Cons

When I remote in and tell the software that I want to use administrator mode, it does not always blank screen or take away the users ability to move the mouse or use keyboard, this can be aggravating when trying to fix issues.

June 2017

Janice from Brand Mortgage

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

It's really easy to use and makes helping remote users so much easier and convenient.

Not having to travel to remote locations to help users who are out of state or not local

Pros

Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great.
Easy to use
Licensing is convenient to keep track of users
Observation tool is great when interaction is not needed
Chat tool - love it!

Cons

Do not like that if you logout as one user to login as another user, you may lose your connection.
Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy to use software for remote management

Goverlan Reach makes it easy for us to do remote management and support. It connects to the console, can work with computers with multiple displays and can run remote tasks. This makes our support life much easier.

Pros

The software is very easy to use. You can offer remote support to customers/employees in a snap. Run remote tasks, install software, check something across multiple devices - you name it, and you can do it.

Cons

In a Multi domain environment, I have to switch domains using a picker menu before being able to manage devices in the other domain.

June 2017

Irmantas from European Banking Authority

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Great tool. Very useful for enterprise IT administrators.

Flexibility.

Pros

Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great.

Cons

It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

For In-House / Enterprise, AD-Integrated Remote management of Windows Desktops and Servers...Amazing

We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

Pros

We were looking for an alternative to all of the RMM tools out there that are geared for MSP's, but none for In-house tech support on an enterprise level (without getting into the convoluted beast that is SCCM/SCOM). The intuitive, ease-of-use for our TSR team, right out of the bat, along with the amazing tools available make this suite as powerful as any other RMM tool we have used (Pulseway, Connectwise, Kaseya, Atera, Solarwinds, etc.) but for IN-HOUSE, non-MSP...simply awesome. Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8.

Cons

Without purchasing the more expensive on-boarding package...it was fairly convoluted to set up for our out-of-network laptop users and there is no ios/android app. That being said, the management tools, along with AD integration and relationship mapping make this so incredibly easy to use for our clinical informatics and Tier 1 and Tier 2 TSR's...it easily outweighs the CONS.

September 2018

Scott from Rockville Centre Schools

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Fantastic Product

Have used Goverlan Reach for reporting / planning, remote control / problem resolution, remote installation of software (either individually or in batches). Extremely satisfied with this product.

Pros

This is by far one of the best AD / client management solutions I have ever used. Extremely powerful toolbox to resolve technical issues without having to leave the office and drive to remote sites.

Cons

Scope actions could be easier to configure / use. Filtering options are difficult to sort out.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Great central tool for managing domain workstations

We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive.

Pros

Quick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need.

Cons

Lots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times.

September 2018

Brown from National Spinning Co., Inc. (USA)

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

September 2018

GoverLAN Reach

Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.

Pros

Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also

Cons

Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...

October 2018

Eugene from City of Clovis

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Goverlan Helps Make IT Efficient

Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix.

Pros

Goverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site.

Cons

I have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient.

June 2017

Michael from Calloway school district

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Best tool for remote administration and support is top notch

Pros

Remote administration is great. Scope actions work great . Ease and functionality is great. Upgrading to the latest edit versions and initial setup is quite easy as well. Works great with AD.

Cons

Crashes too often. This has been an ongoing problem no matter what version but 8 and 8.5 seem to be the worse. 9 seem to correct some of those issues. Would like to see some more functionality from wol.

June 2017

Matt from Construction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Goverlan has helped me manage over 100 network devices.

Pros

Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at.
Scope Actions have helped me manage software licenses and updates.

Cons

App shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.