Birdeye vs Cision

Birdeye has 332 reviews and a rating of 4.74 / 5 vs Cision which has 69 reviews and a rating of 3.81 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (332)

3.81 / 5 (69)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

January 20, 2021

November 11, 2020

Pros/Cons

  • Pros

  • I love how easy it is to use! It is very user friendly!

  • It's easy and straightforward to use and really produced the results we were looking for.

  • Cons

  • Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had.

  • At times I found it hard to navigate between master settings and client settings. But once I got the hang of it, no issues!

  • Pros

  • This is a great affordable solution for those monitoring their media (and social media) mentions and you're on a budget.

  • I like that you can populate targeted results very easily!

  • Cons

  • It's pricey, but you pay for the high quality of resources which benefits you and your clients in the long run.

  • I think this software is somewhat "clunky" ... think there is definitely room from improvement with the user interface. Moving between listings is a little complex.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux