Critique is a cloud-based hotel reputation management solution that helps hotels and businesses in the hospitality sector to manage online reviews and keep track of guest experiences that are shared on various review platforms. The solution helps hotel managers to evaluate the feedback shared by guests through reports and analytics tools. The solution tracks guest ratings, popular services and facilities and guest feedback. Critique imports reviews from various online channels including TripAdvisor, Google, reviews portals on hotel websites, Facebook, online travel agencies and more. The solution also helps users respond to guests complaints through communication tools. Additionally, Critique integrates with the TripAdvisor Review Express Program, which helps...