Mention vs Podium

Mention has 268 reviews and a rating of 4.74 / 5 vs Podium which has 381 reviews and a rating of 4.45 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (268)

4.45 / 5 (381)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 8, 2021

March 3, 2021

Pros/Cons

  • Pros

  • It's usability is excellent. It is easy and I love the interface.

  • Mention is very easy to use and pretty effective.

  • Cons

  • It can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential.

  • It might have been a little more precise. While Mention is really great, it's best to combine it with some other similar app.

  • Pros

  • The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

  • Easy to use. Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers

  • Cons

  • Set-up was easy however it took use a while to get everyone to use the program as intended. Took a little while to set-up.

  • Sometimes the home page can glitch, but it's always resolved momentarily.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos