Podium
About Podium
Podium Pricing
Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.
Starting price:
$399.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Podium
1 - 5 of 495 Reviews
Jeffrey
Automotive, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Podium Review: Very effective for reputation management.
Jordan
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Very expensive but worth it depending on your model
Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.
PROSIt is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.
CONSIt is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Podium--Reliable and Easy to Use
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.
PROSPodium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.
CONSI'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.
Reasons for switching to Podium
Swell may have been less expensive, but the glitchiness of the product became too frustrating. Everything from conversations not loading to pictures posting several times in a row. Eventually, the "powers that be" heard the employees' moans and moved us back to Podium.
brandon
Verified reviewer
Insurance, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
I wouldn't use Podium if it was FREE
I was lied to during onboarding and never told about the 1 yr contract until I read it for myself during the signing. They are not transparent and their customer service is the worst I've EVER experienced.
CONSThey have a huge lack of transparancy. They are willing to lie to you to onboard and try to keep your business. They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business. Wasted countless hours during set up and after trying use their platform all while being charged for services not used.
Peter
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Just send us a text! - Podium brings texting to business
The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.
PROSI love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."
CONSThe only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.
Reasons for switching to Podium
We were using an integration with our organization's Slack channel that would allow us to chat through our website with customers. It worked ok but it wasn't very robust and the instant chat thing didn't work that well for our set up. Being able to text people was much better.