SOCi

RATING:

4.5

(249)

About SOCi

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration. SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SOCi Pricing

Starting price: 

$500.00 

Free trial: 

Not Available

Free version: 

Not Available

SOCi insights
Slide 1 of 5

SOCi Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SOCi

1 - 5 of 249 Reviews

User Profile

Veronica

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

What did I do before SOCI??

PROS

The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.

CONS

In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.

Vendor Response

We are so glad to hear our software saved you so much, thank you!

Replied July 2019

Briana

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2019

It's Improving

I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value.

PROS

I like the organization of all the clients and all the platforms.

CONS

There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things.

Reasons for switching to SOCi

I'm not sure, they switched about a month before I was brought on.

Vendor Response

Thank you for your honesty, Briana! Your feedback is vital to our success so we appreciate you taking the time to leave us a review.

Replied November 2019

Apryl

Building Materials, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2020

Soci review

Able to automate social media information (to be posted)

PROS

The dashboard view sows all metrics upfront

CONS

The calendar and scheduler seems a little rigid

Reason for choosing SOCi

Because Ace Hardware corporate pays for Soci account for the company

Reasons for switching to SOCi

Because Ace Hardware corporate pays for Soci account for the company

Vendor Response

Thank you for taking the time to leave a review, Apryl!

Replied February 2020

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

LOVE IT

PROS

I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.

CONS

When using the program it glitches to the point where I cannot move the items.

Vendor Response

Thank you for the stellar rating! We're happy to hear that SOCi has been a huge help in streamlining your work!

Replied November 2019

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Success at scale

PROS

SOCi allows management of large numbers of accounts from one place. The access to multiple social channels is amazing. I love the access to Yelp and Google My Business.

CONS

It's not the prettiest interface but I see impovements.