About SOCi

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.

SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Addit...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

241 Reviews of SOCi

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(147)

147

4 stars

(68)

68

3 stars

(18)

18

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 241 results

June 2018

User Profile Picture

Danielle from Bridge Property Management

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

EASY! It's my one-stop shop for social and reputation!

Pros

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Cons

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

May 2019

Mary Ann from Gene B. Glick Company

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

I LOVE Soci

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Pros

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Reasons for Choosing SOCi

We have a large portfolio that they were able to accommodate without additional charges for user logins., we like the ability to create post graphics with uploaded images, the reporting is great, etc.

February 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

February 2020

It is not what was promised.

We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.

Pros

It will automatically format a single post for various platforms which gives it a leg up on competitors like Hootsuite.

Cons

So many things. Everything from the inability to copy and paste a post (necessary if you are posting to multiple twitter accounts) to an embarrassing lack of emojis for a social media-based platform, to actual hindrances to social media management as the inability to respond to Yelp reviews from the platform; the lag between a Google review being posted and it being reported, and the fact that updated Google reviews are not counted as new notifications, leading to unanswered reviews.

Reasons for Switching to SOCi

Our corporate office made a deal with SOCI, where we would get a vastly reduced price through them.

Response from SOCi

Replied February 2020

Thank you for taking the time to provide us with feedback. We are disappointed to hear that your experience has been anything less than exceptional and sincerely apologize. We would love the chance to connect with you further as your input is instrumental to our success. Please contact your CSM at your earliest convenience.

February 2020

Michaela from Ace Hardware of Gray

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

February 2020

Soci

I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.

Pros

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

Cons

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

Reasons for Switching to SOCi

This program is Free to Ace Hardware retailers.

Response from SOCi

Replied February 2020

Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.

May 2019

Jessica from American Family Care

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

SOCi Solves Social

Pros

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Cons

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

Reasons for Choosing SOCi

SOCi was the most robust platform for managing multi-locations with the ability to control location-specific views. The pricing module was transparent and the support was exceptional from the beginning!