SocialClimb

RATING:

4.8

(49)

About SocialClimb

SocialClimb helps healthcare organizations grow by understanding the impact of their marketing tactics so they can put their marketing dollars where they will perform most efficiently. Today’s healthcare marketing includes improving online reputation, getting in front of potential patients searching for care, and building an online presence to be top-of-mind when someone nearby needs healthcare. SocialClimb’s HIPAA-compliant platform integrates with most healthcare PM/EHR systems, and that means that growing their business—from sending review requests to receiving individual physician reports on the data—is completely automated. Deep integration allows healthcare marketers to track calls to show which marketing sources lead to an appointment for a new patient. The pla...

SocialClimb Pricing

Contact SocialClimb for pricing information.

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Available

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SocialClimb Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SocialClimb

1 - 5 of 49 Reviews

User Profile

Jessica

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Social Climb has been a great asset to our practice

Great customer support and easy to use!

PROS

Social Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.

CONS

No major dislikes. Always love to see more features added!

Reason for choosing SocialClimb

OrthoForum recommended, cost and ease of implementation and integration

Vendor Response

Thank you for your review! We are so glad your experience has been great!

Replied September 2022

Lori

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

We only scratch the surface

I don't use it half to its advantage and I think it's because I don't hear from the organization that often. I usually don't have a problem with this but maybe I could a tiny drop more follow up.

PROS

The software is broad and we liked how easily it integrated with our EMR, which is not an easy one. We barely scratch the surface of all of its features - we use it for review generation and to capture feedback to improve our search results positioning and encourage potential patients to call us. We don't use any other features and feel this is worth the money.

CONS

I haven't delved deeply enough into the product to know what I like least. This works the way we need it to.

Reason for choosing SocialClimb

pricing, product offered what we needed without too much extra...

Vendor Response

Thank you for leaving a review! We would love to help you use SocialClimb to its full capacity. Please reach out to marketing@socialclimb.com to schedule a time to chat.

Replied September 2022

Sotheary

Health, Wellness and Fitness, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed September 2022

Switching to different reviews & rep platform

Was not engaging enough to use Social Climb as a dashboard- managed reviews directly on original platforms instead.

PROS

Gets the job done when it works. Writing more to meet character requirement in this section.

CONS

Our field guys were having a lot of issues with using social climb, often times it not working right in front of the customer. They eventually didn't feel like trying to use it because it wouldn't work half the time. Social Climb is also a lot of money every month. ($1,000/mo) We're switching to a platform that offers the reviews & reputation, social media management, email, chat, and more for the same price.

Vendor Response

Thank you for your review. We are sorry your experience with the SocialClimb platform was not a success. Please reach out to marketing@socialclimb.com to discuss your experience further.

Replied September 2022

Ashley

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great Company

I have been pleased with every aspect of SocialClimb. From beginning phases of meeting with this company to daily use. I am very thankful we have this aspect in our clinic now.

PROS

Integration was easy and quick! The Dashboard was so easy to learn. Our representative, [SENSITIVE CONTENT], is easy to work with and quick to help

CONS

I really do not have any complaints. We have been with SocialClimb several months now and so far we haven't had any issues.

Reason for choosing SocialClimb

Just overall, I felt SocialClimb offered more of what we needed. We also liked that the provider report cards were not automatically sent to the providers.

Reasons for switching to SocialClimb

PatientPop overpromised and underdelivered

Vendor Response

Thank you for your review! We are so pleased we have met your expectations. We would love to talk with you about your satisfaction and quote-worthy review! Please reach out to us at marketing@socialclimb.com.

Replied September 2022

Cody

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

REAL results and outstanding customer support

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.

PROS

Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

CONS

There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.