About Womply


Womply is a cloud-based reputation, customer relationship and business management solution that caters to small businesses across various industry verticals. It helps these businesses to manage their online reputation and market presence, track customer engagement, monitor business metrics and more.

Womply sends users notifications when reviews are posted on multiple sites such as Yelp, Google and TripAdvisor. Users can read and respond to these reviews from the Womply interface. The solution also helps users to maintain customer records, send customers automatic emails and run reports on customer spending patterns in their local markets.

Womply's business management application helps users to keep track of credit card transactions, compare revenue against similar businesses and monitor local consumer spending patterns.

Womply offers support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of Womply

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(32)

4 stars

(17)

3 stars

(2)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 54 reviews

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March 2018

Tyler from LMR LLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

July 2018

Brielle from Tiny Bubbles Tea Bar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

An excellent option for gaining more review

It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

Pros

The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason


The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Response from Womply of

Replied August 2018

Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

August 2018

Cathleen from The Gables at Chadds Ford

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Streamlines the process of handling reviews!

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Response from Womply of

Replied August 2018

Thanks, Cathy! We appreciate the feedback and have noted it with our product and support teams. Hope you're doing well!

August 2018

Judy from OnTarget Range & Tactical Training Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Womply Keeps You Informed!

The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

Pros

I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

Cons

I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

Response from Womply of

Replied August 2018

Thanks, Judy! Hope all is well at OnTarget. :)

March 2019

Jim from AZ Ice Peoria, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

March 2019

Excellent Resource

We had been spending a great deal of time checking reviews prior to WOMPLY, now it is done easily on a single platform that notifies me when a review is posted!

Pros

I love that I can see, and respond, to all of my reviews from a single platform! Love the daily updates, as well as the weekly and monthly reports!

Cons

Honestly, it has been getting all of our passwords updated to use the software to it's fullest capability!

July 2018

Doug from Cafe Yumm!

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

A-M-A-Z-I-N-G

It was been great, they have answered all my questions and been very helpful.

Pros

The ability to see all my data and make decisions on the fly.

Cons

Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

Response from Womply of

Replied August 2018

Thanks, Doug! We appreciate the feedback. Also, we're happy to provide all the training you need. Give us a call at (855) 929-9111 for a VIP walkthrough.

March 2019

Kris from Orca theaters inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

A must for business owners

Pros

It’s a tool to ease some of the necessary functions of running a business. It frees up time to do other things.

Cons

So far I haven’t found something I don’t like

July 2018

Gregg from CSS Computer Service and Sales

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2018

Works Well

It was ok but too expensive for a glorifed review site

Pros

The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons

Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Response from Womply of

Replied August 2018

Thanks, Gregg! We'd love to hear more about your experience with customer emails so we can improve the product. Please contact us at (855) 929-9111 or support@womply.com. Thank you!

April 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2019

Womply review

Womply is a very accurate and fast software helping me every time to manage my customers.

Pros

Womply allows you to manage the customers and their reviews coming from all the social sites.

Cons

I've nothing found yet anything to hate in thus software. It helps me to manage the reviews very well. If I will got one, I'll update my review.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Womply works for us and will for you

Pros

Everything is in one place. Just login in to one site.

Cons

not much to dislike, everything is there and they call you if there is an issue

May 2019

Angela from RNR

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Terrific customer response!

They’ve been very responsive they’ve been very helpful whenever I’ve had problems in our business has certainly picked up since we’ve become more aware of the importance of online reviews

Pros

The ability to be the first Line of contact with the customer, rather than having them complain on some online board with and my not knowing unless I search for it, I had off problems right at the start and can fix these issues rather than leave a dissatisfied customer

Cons

No where am I able to access all reviews in an order that I choose like looking at all of my reviews from all sides all at once with the most recent first or something

March 2019

Colleen from America's Massage and Wellness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Review for Womply

Pros

We are still figuring out the Womply software however, we purchased it to use for advertising our business. We will continue to play around with the tools provided on Womply to use it to our benefit.

Cons

Nothing yet at this point. We are still trying out the software as our management has changed recently.

March 2019

Joe from Devil's Head Resort

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Solid Performance in Review Response

Womply provides awesome customer service and makes our business appear concerned and empathetic to the customer.

Pros

Loved the speed, convenience and accuracy of Womply's review responses.

Cons

What I like least about Womply is that we did not find this sooner!

August 2018