AIM Software

3.95 / 5 (155)

Our advisors have recommended this product 25 times in the last 30 days

About AIM

AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers.

The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIM also offers built-in ledger and payables for those that want a fully-integrated accounting system.

Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can ...


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Supported Operating System(s):

Windows 10

155 Reviews of AIM

Average User Ratings

Overall

3.95 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(50)

50

4 stars

(63)

63

3 stars

(19)

19

2 stars

(13)

13

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 155 results

March 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Its really easy to make reports which is good for this type of software

Pros

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Cons

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

June 2020

Tara from Quick Response Firearms

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Phenomenal Experience

We were having problems remembering who put what in the system and if it got logged in correctly and whatnot. The ATF Compliant Bound Book completely mitigates that problem. The Technical Support team has been able to answer each and every question I've had, which is incredible, considering I've called them many times when I've in the middle of a process (both on the test system AND live system) I don't understand or forgot how to continue on. They've been wonderful and have not at all made me feel crazy or gotten tired of answering my questions. I cannot say enough good things about my experience. We did have a small issue with a scanner, but the way it was handled was done so professionally and so well, that I consider it a privilege to have dealt with the company in this manner. It showed me that they really care about their customers and back their products and will make it right, no matter what.

Pros

We have been utilizing the POS (Point of Sale) System, and it's very intuitive. You go through a couple test transactions, and it's like riding a bike. You can do it so quickly and effectively. We used the testing system and were able to play around it a lot without worrying about mistakes that will mess up your entire system. We have the label printer, the receipt printer, and the wireless scanner, and they have made our little gun shop look SO professional and streamlined. Gone are the days of handwritten receipts! We can now track customers to see what each person buys and can add notes and wish list items! The Bound Book is ATF compliant, and it has made checking the firearms in and out a breeze. We are going to be purchasing the PO module next, so I can't wait to implement that!

Cons

I can't really say there are any Cons...I would just say it is a bit of a learning curve and can be a bit overwhelming at first, but the support that is offered is just phenomenal.

Reasons for Choosing AIM

Price, the option to only purchase what you need, then add modules as you grow/need them.

August 2017

Miles from musiciansupply

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

August 2017

Legacy database that our company is slowly replacing with more modern systems

Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons

The user interface has very few, if any, task stream allowances or cross linking between data entry areas. The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them. Then... Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again.. Then... Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again... While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

January 2017

Georg from Fireline, Inc.

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

AIMsi Does it All (almost)

Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros

Accounting Rentals POS Touchscreen support Integrated Credit Card Employee Management Membership Modules Integrated Gift Cards Inventory Control Invoice Management

Cons

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately The payroll is not very robust

November 2019

Carl from Rink's Gun & Sport

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great Customer Support

Our company spent a lot of time looking for a new POS system. After a ton of research we decided to go with Tri-tech. We could not be happier. Our Rep was very nice and not pushy. We've had the POS system for just about 2 years and my rep that sold me the system told me if I have ever need anything just to call him. I've held him to it and he has definitely kept his word. They're tech support has been great but, if I have to have one negative thing it would be on the tech support. The problem is when you call tech support for a question you just get a random person. The person you talk to will help you fix the problem you're having but, if you call back for the same issue, you get a different person that has a different way to fix the problem. So it could get confusing at times. I talked to my rep and he assured me they were making changes to make sure the support you get is more consistent. But honestly its a very small complaint and in no way affects the 5 star rating. If your looking for a new POS system I would strongly recommend taking a look at Tri-Technical Systems.

Pros

The customer support was great. It seemed the easiest to use. We are not a big company and this seemed to work best for us.

Cons

Tech support is a little confusing. I described below, when you call customer support you talk to a different person. That can cause an issue because each person has a different way to fix the problem you're having.