Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Great for automating your eCommerce orders.

Finance system needs improving for handling offline customer credit accounts.

In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.

Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.

Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Sometimes you have to do things by the book and can't cut corners in processes.

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.

The abilities and reporting involved with controlling stock and orders

We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Stock control is the most impactful and helpful

The add ons which are required such as automation

After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list. The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't. The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next. I would recommend them, especially if you sell on Amazon FBA.

Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***

Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible. They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

It's super practical, easy to use and understand and it helps to track way more than other services.

It would be amazing if it could have more visual reports

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation.

The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool.

I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.

I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.

Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.

Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST [Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST [Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this.

Will edit the review when I have something positive to say.

Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful.

I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.

Value for money. Versatile easy

Support needs investment. They need to take responsibility for their bugs and issues

We have used it for several years and on the whole it is a very good system.

Ease of use, the integrated accounts package

It is only suited to drop shippers, its not really designed for bespoke manufacturers as a standalone software

I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is.

It's intuitive and very easy to integrate with other eCommerce platforms like Shopify.

It requires a bit of training to get started.

I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.

Ease of use Account package integrated into their core system Inventory readjusted automatically across all channels as items are sold

Some aspects of the accounting could be more automated rather than relying on manual intervention Some areas when selling on ebay internationally need manual intervention, will be better when this is not required

Integrates seamlessly with our e-commerce site and syncs inventory levels perfectly. We use the system to manage our sales orders and fulfilment, purchasing, inventory and demand forecasting. The Customer support Team are knowledgeable and always quick to respond.

What like some more customisable features and the ability to change certain layouts. New features can take a little while.

As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.

There were no major cons for us with this software.

Brightpearl helps us manage our business and deal with managing stock and customer orders effectively.

The support we are provided is really good and the staff is always knowledgeable.

Sometimes it is lacking functionality and is limited in off the shelf api connections.

Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage everything - Customers, Marketing, Inventory and Accounting. An integrated system brings many benefits.

Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database Can deal with complex product ranges, seasons, sales channels and so on Strong links to the most popular ecommerce platforms

Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken

Brightpearl really helped us consolidate many functions of our business in one place. Stock management, invoicing, accounts. Also f you want an online solution that can easily tie into your online store (we use Shopify) then i would recommend this.

Mostly the fact that it's online and is generally pretty easy to use

When things go wrong it's not always easy to find out how to fix the problem

I've now been using Brightpearl (BP) for just under a year and I have found the system slick and modern. The ease in which you can import and export data from excel is amazing and saves so much time. Entering sales orders is quick and easy as we are able to run Shiptheory through BP and link to our carriers. We are also able to link our website to BP allowing sales orders to be placed on line and go straight onto the system. What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company. The support system is good and the personnel are helpful, efficient and reliable. We have just renewed our package for next year. Great system.

Importing and exporting via excel

We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Ease of entry and customability

Am still learning much about the software, its a shame that the support is in a different timezone

We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch. The reporting is very useful. Great customer support too.

ease of use

make a mobile app version