CAKE POS
About CAKE POS
Awards and Recognition
CAKE POS Pricing
CAKE Point of Sale: as low as $69 per month CAKE Guest Manager: $199 Activation fee, $79 per month CAKE Online Ordering: $49 per month, Commision free
Starting price:
$69.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for CAKE POS
1 - 5 of 504 Reviews
Anonymous
Used unspecified
OVERALL RATING:
4
Reviewed February 2024
Great Overall POS for Restaurants!
Leo
Verified reviewer
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Cake is great!
A little hectic at first. After [sensitive content hidden] took over everything was repaired promptly.
PROSLike the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.
CONSOverall functionality is great. Customer service could use some work in areas.
Vendor Response
Hey Leo, Thanks for the review! CAKE POS Team
Replied January 2024
Braden
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Who Doesn't LOVE CAKE?
The data that CAKE provides me is incredibly valuable to our business. We love it!
PROSWe don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training. From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!
CONSNegatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts. There are no other negatives about CAKE.
Reason for choosing CAKE POS
Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE.
Reasons for switching to CAKE POS
To provide my customers a better more efficient experience and to allow our team members an easy to use system that we as owners could easily track.
Vangjel
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed April 2021
If you don't want features that will help your restaurant grow this is it.
Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast.
PROSIts useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.
CONSAlright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte
Reason for choosing CAKE POS
At the time they seemed to be the best fit for us, and worked pretty well for the time being.
Reasons for switching to CAKE POS
Better feature, hardly more expensive. Seems to be more restaurant oriented.
Kevin
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
CAKE is simply the BEST
A++++++++++++++++++ System and customer service!!!
PROSThe accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!
CONSThe chip readers inconsistency. The inability to be able split items more than 1 in a time.
Reason for choosing CAKE POS
Everything said in the comments before
Reasons for switching to CAKE POS
Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!
