Takes a few months to get used to but when you are used to it its great.

Very rich in book keeping features, when you get the hang of it it's really a fantastic piece of software. Allows me to track everything and leave notes and comments etc. It really has every feature I need.

It takes a little while to underdtand the software as it isn't very intuitive. We are a small family business and we don't see many new employees so this hasn't caused much of an issue other than the initial implementation.

Ease of use and EXCELLENT customer service.

A really great add on would be a time clock.

Using consignor pro personally for 2 years i found it to be just adequate for a small store like what we have. if all you need is one computer to make sales and do inventory it is pretty good. If you are like me and enjoy smart integration this is the furthest thing from it. They charge money per computer then again if you want those computers to talk to each other per computer. Something that is very easy to do with a little networking knowledge. Customer support is irritated and condescending from the start. they clearly don't want to help. It has a lot of technically problems and quirks. I have fixed/ worked around most of them. At least once a week i have to fix something stupid for my employees. Most the times they cause it but what they did shouldn't have caused a problem to begin with. The tag printer especially has so many problems. Anything you can think of it has done it at random. Print two of the same tag. not print, only print the bottom half of the tag, Spit out a tag with nothing on it instead of print it, only print when facing downward. And then it will work fine right after any of those. I have cleaned it. it changed nothing. I only add this part because it came from them in the bundle we got and i'm not enter sure the problem is from the printer its self. i could go on forever about all the problems that consignor pro has but i put in the biggest ones i can think of quickly for the cons section. I also reached the limit of words in the cons section.

As much as i complain about this software its not all bad. It does get the job done and not that badly. When i run into a problem or setting that needs to be changed it often has at least one setting that helps. more then i often expect it too. it has enough ways to check on your employees and see whats happened that day assuming they don't know the security exploit i talked about. -If you are planning on being the only worker in your store and don't like a lot of overwhelming features or mouthy charges this is pretty great option. Its self explanatory and easy to use once you figure out how to get around all the bugs. If not for all the bugs i would say it is would be good for those who are bad with tech but you'll spend more time fixing it then using it when you first get it and tech support is a mouthy subscription don't want to help. They do pick up fast though.

-You can view admin restricted information in its program files. Such as find and edit account log in/out and deletion logs. they are stored in plane text files. This would make it very easy to lie and steal as an employee. Such as: log in 10 minutes late but edit it to say you were on time or add money to an account; cash it out when delete the logs of both happening. This would keep the till accurate at the end of the day while also leaving no log of who did it or that it happened. I had an employee doing this and only found out do to our camera system. -The software feels and looks like its from the 2000s. Its also inconstant making teaching new employees harder. Such as: when ringing up an item to sale. -Putting in 1 it would price it at 1$. Makes sense, but when you are adding new items into inventory putting in 1 prices it at .01$ but finishing the item without leaving the pricing box would make it a 1$ So to make it 1$ you have to type in 100. leave the pricing box by pressing tab then finish the item. This makes it easy to accidentally price an item at 100$ that supposed to be 1$ If you leave the pricing box blank and trying to do anything else it pops up saying you have to enter a number first. Slowing you down. if you put in 1.99 it freaks out and puts something like .03 in instead. Don't know why. O and if you enter anything that is not a number the software just crashes and doesn't enter the item. it completely closes and saves nothing that was changed.

When we purchased this store in 2017 it came with CosignPro as well. We ran into several user issues that are described in other reviews. I have looked for other, maybe better, software and failed. With that in mind I allowed myself the time to learn to know the software from a user's perspective. In other words: Give yourself time and try out before buying :) I am quite computer literate and have operated a repair service for several years. Some of the complaints I read from other users, like failing printer, frozen screens, etc. we have related to power surges, older computer equipment and sometimes a bit of a bite that needs a reset. Since we brought in battery back-ups, surge related issues are a thing of the past. Sometimes a printer refuses to work (about every 2-3 months). To safe ourselves frustration, we just do a hard reset (on/off button) to arrange all the bits and the bites and things run smoothly. This is NOT a software issue, but just computer reality. We are now considering to upgrade our i3 systems to something newer. No, I am not in any way related to ConsignPro staff. I am simply a store owner in Canada who is very very happy with the product and the service.

User Interface: Though several reviews seem to desire a more "App-like" or modern look, we are happy with the "simple" look we have. Easy to understand, quite fool proof and easy to train staff. Reports: Where others seem to have issues with the reporting options, we have no trouble at all. Our needs are very well taken care of. Support: During the past weeks we have made several changes to our store, including the addition of a web store. The staff was incredibly responsive, including on Saturdays. I mostly worked with [SENSITIVE CONTENT HIDDEN] and I can't praise them enough. Not cloud based: Though I understand the reasons for cloud based software, I am happy our version is not. One purchase price, instead of monthly subscription. Can continue to operate the store when internet fails, which came in handy several times.

I just discussed this with my wife and she honestly can't come up with something. Keep in mind that we might miss something, but then we are happily ignorant.

As a first time owner of a business and my first retail store to open, I would recommend ConsignPro as the program to use. I shopped consignment for years. As I went in and out of places, I would ask about the program they used. ConsignPro was mentioned over and over again. After much research in the industry and creating my business plan, I know ConsignPro would be my choice. I have been a customer since Nov 2013 and have been extremely happy. I lease the program. As a mom/pop style shop and NOT an expert in the IT area, I leave that up to the experts, ConsignPro. This has been a huge help. Everyone is always so helpful and over the years, I feel like I know them personally! I have worked with multiple reps. Always a pleasure to talk to and easy to do business. I have an extensive business and marketing background. As I learned the program, the reports and data that I can pull to find trends, produce marketing to clients, track client behaviors, the rewards program and so much more, is EXTREMELY helpful in running our business. Thank you ConsignPro TEAM!

Easy to use and learn, the reporting is tremendously helpful to gain information on seasonal trends, YOY trends, marketing, client & consignor behaviors and trends, friendly & helpful staff

I wish there was a way to do direct email on each of the trends - example: Email just my clients/consignors that have a birthday this month vs extract and manually process. Extract data for clients with over a certain dollar spend and email them directly through ConsignPro vs extract and send. Extract data such as so many visits and email them a coupon directly through ConsignPro (with a coupon creation ability in the program). These are things I would like to be able to do inside the program and not have to extract and move to a separate program to perform.

I enjoyed using this software but wish I was able to get the training provided in an less expensive way to I could fully use all of it's capabilities.

The reporting capabilities of this software are very helpful in running a business. The developed is always adding new features that the community is asking for.

The training for the software was provided at an out of county location during an all inclusive expensive vacation. No other training was provided for those who did not want to go on the all inclusive vacation.

Fabulous!

I have used ConsignPro for over 10 years now. Anytime I have ever called for help I have always received fast, friendly and competent service! I even got to speak a time or 2 with [SENSITIVE CONTENT HIDDEN] of ConsignPro and he was extremely helpful and patient when a new employee deleted all the inventory in my store ... twice!

The only thing I could think of is maybe the maintenance plan. I personally don’t feel I need to update with each new version addition when my version works for me and my little store. I don’t sell on eBay, take pictures or use the barcodes.

As a 51 year old consignment shop owner, I am not a techy person. I love ConsignPro because it does everything I need so I can focus on my customers, consignors and my shop. I've been using ConsignPro since I opened 7 years ago and can assure you, they are an important part of my success!

ConsignPro is like having another employee working for you! It's extremely user friendly and keeps all of my accounts organized. I like the reporting format and the ability to access any analytical data I need to continue making marketing decisions for my shop.

Honestly, I have no complaints. I'm extremely happy with this software.

Running a consignment shop, most of the people we hired were not very familiar or comfortable overall with computers or programs. However, my background is in IT project management. ConsignPro is perfect for us! It has all the functionality we need to run our business, so it's very powerful. However, the simplicity of use was what really impressed me. That's the secret. Creating a powerful application isn't the hard part, in my opinion, creating an application that virtually anyone can use to harness that power is where ConsignPro shines. It's extremely easy for our employees to use and understand, but yet does everything we'd need (and much more I'm sure we don't utilize). The other thing that surprised me about ConsignPro is how much they do for support. I've had communication and conversations directly with Brian Wilson (owner/creator) as well as many of the other knowledgeable support folks (who are all great by the way). Where can you get that type of support, where you are speaking with the software creator, with other companies? I'm sure as they continue to grow that won't always be the case, but that type of customer support is what great companies are built on. I'd highly recommend using ConsignPro in your resale/consignment shop.

Powerful but very very easy to use. Competitively priced. Great Value. Great support.

I can't think of anything.

It makes the ease of imputing items and monitoring inventory each day.

It's easy to use, customer service is outstanding for the value and the new texting feature is great!

I so wish it had built in pricing for Buy Outright Stores and there were more options to put in for discounts

Overall, we are very happy with our ConsignPro choice. I am especially grateful for the excellent tech support available when I have questions - and there have been a lot of them as I am learning the system!

We converted our consignment thrift store POS program from one custom written for us to ConsignPro so that we could have reliable technical support and be dependent on the one person who could manage our old system. Adapting ConsignPro's features to the way were used to doing business was a bit tricky, but the staff (especially [SENSITIVE CONTENT HIDDEN]) have been so helpful and patient. Help is usually immediately available during our business hours, and I have found the staff to be friendly, smart, patient and very responsive. Since our charity consignment store is run by an all-volunteer staff of nearly 100 folks who are mostly not-so-tech-savvy, the user-friendliness of the system was also of importance to us, and we have found it fairly easy to learn. The ability for our consignors to check their accounts online through MyResaleWeb has also been a big plus - they love it! Thanks, ConsignPro, for bringing us into the 2020s!

We have had to change the way we do a few things around the shop in order to adapt to the features of the ConsignPro program. Printing duplicate tickets automatically for shoes and other 2 piece items was something the ConsingPro staff had to customize for us, and it has not always worked reliably. Not having an end-date and a ticket color that we can lock-in for an entire month at a time has also caused a few issues; we have to set those two parameters every time we log-in, and it is hard to get our many volunteers to remember to do it correctly. Also, the training videos online could stand to be updated to match the changes in the software.

When we first began using ConsignPro the features were exactly what we needed. As time has gone on and updates have been made, some features have been lost and some added, both to the improvement and detriment of ease of use. As our business has grown, we could use additional features, but have not found a program as easy to use as this. In the long run, however, this is an efficient software for small consignment businesses.

Easy to add inventory and keep track of consignors items.

Cannot delete an item without deleting entire sale, cannot save sales as we once were able to, not compatible with any other processor but theirs and no online accessibility for clients. Also, the wishlist feature is pretty much useless. On the inventory lookup, you must be too specific to find the actual item. Also, the types have been pre-selected and you cannot change them manually...

I have a manageable business now! I was getting by before (by the skin of my teeth) using an organizing and adding program with a separate page to add up each Consignor at the end of the month. The consign pro system takes hours out of my payment system and I trust the efficiency, making business a smoother process overall. I'm grateful to get help when I need it. It's exciting and impressive to interact with the designer himself. I am in Alaska so our time zone "at times" is a challenge. I usually use a help line via email and get answers or eventually can screen share which is perfect for me. Works every time! I'm just amazed to have such good quality support. Thank you Consign Pro team!

Very clear and user friendly. A true business savor for me. It was a choice of finding a better way or ditching the whole thing.

My own limitations! The time difference in Alaska and the fact that I don't write down my questions when I have them to ask later when I can. I KNOW they can help and my questions are challenges to an intricate and well ordered program and they are always well met.

Contacting ConsignPro is an easy experience but as they say you date sales but you marry service. Sales is great and they take time to step you through all that you need. However when you need tech support there is only one guy available (although you may get the owner on occasion). The tech guy can be helpful in troubleshooting but doesn't seem to care about your suggestions going so far as to tell me "we're not going to do that" when I asked for an improvement to aid with an inventory search. Once your tech support agreement expires it is $150 to renew it. I did not renew mine because many bugs have not been fixed through various updates. I continue to have problems and refused to pay money to fix a buggy product. Additionally, the product has serious limitations. Perhaps the greatest is that if a tag falls off a store item you cannot simply look it up through a search like you might google a webpage. You must run a report and are unable to click or interact with the report to see the details of each item in inventory as it is a PDF report. You must print the report, then look up each inventory number one at a time until you find the item you are looking for. The lack of categories and descriptors in the software only complicate the issue. Now to make matters worse I have an error#5 that won't allow me to print store receipts for my customers. Rebooting the software, computer, reinstalling printers, connections, etc do not help and this is no 24/7 support for ConsignPro. Even there 911@consignpro.com email may not get answered per their own voicemail message.

Amazing, customer service is what makes this company what it is.

It's easy to use, [SENSITIVE CONTENT HIDDEN] and his team have thought of everything you would need.

Honestly not much, I don't like that brands aren't auto added after have added them once, or a quick add button.

We have been using ConsignPro for several years. It functions very well every day. The few problems that have come up have been efficiently and quickly resolved. Allyson and Brian are easy to talk to and they truly want to resolve issues or answer questions. The support plan is a great value. The reports are easy to read and provide much needed information. Updates are made frequently to help retailers with their specific needs. Recently a different credit card processing comany was recommended by ConsignPro. It is not required to use that processor, but it interfaces directly into ConsignPro. ConsignPro and QuickBooks work seamlessly together. We also use MyResaleWeb.com. Our consignees love it and it reduces phone calls from them asking us to "check what sold". I have recommended ConsignPro to other businesses.

Ease of use and offering

Would like to lock Make Sale screen as default for busy days

My consignment store sells clothing for both men and women, shoes, jewelry, accessories and home decor. It is owner-operated with one full-time and one part-time staff member. A month after opening my store, I thought there had to be a better, faster way to track all my inventory and there had to be a program out there to do ti for me. So I went online and reviewed the different programs available. I was a member of NARTS so I took the membership list and randomly called stores to find out what they used and if they liked it. ConsignPro came up again and again and no one said anything negative against it. One of my main concerns was if I would receive support in a timely fashion from an American company that is several time zones away from my location; I am in Northwestern Canada. I did not need to be concerned the support from ConsignPro, it's excellent. They always call me back, usually within the hour. If I email my questions the night before, I have an answer the next morning before I open my store. The program is easy to use. When I hire someone new the first thing they do is start entering inventory and making sales - no problem. I've never had any employees complain about the program. I really do think highly of this program, but here are my negatives. The written manual they send with the program is not well organized, in terms of the way my mind looks up information to find answers to problems. However, I seldom have to use the manual. One look-up feature that the program does not have that I would find useful is the ability to look up an item by brand name. Even a list that would tell you what brands you are selling most often would be helpful and interesting. Their customer reward section is not very user-friendly; it allows you to enter people twice too easily and if you enter in the wrong name it is very hard to remove. There are always little things that can bug you but Brian listens to suggestions and is constantly updating the program based on customer suggestions. I would never have any hesitation recommending this program to anyone.

I switched to ConsignPro in June 2014 although the majority of my peers use other options. I have been very pleased & have had few issues. I do have lots of ideas for improvements & new features for day to day operations that will make life out here that much better. I understand there is a could based version coming & stuck with ConsignPro because of this rather than switching. I am looking forward to this change & all improvements that will go along with it. Brian & his entire team are very responsive & helpful.

It's fast & accurate. Making sales is quick & easy. MyResaleWeb has been extremely helpful. Online database backups & remote entry options are great additions too.

Reports are not always easy to use (specifically financial reports). Wish they were more customizable.

I have been using ConsignPro for over 12 years, in a store I managed and now my own. I would not open a store without it! It has been user friendly, great for pulling up reports and the support is super. I always attended the workshops at NARTS when I worked for the other store and attended the training cruise in 2016. I enjoyed the Cruise but felt it was mostly review for me and better for newer stores just starting out. All in all you guys do a great job and I have referred you to many start ups... One of the best things is how Customer Srvvice hears us and listens to store needs and incorporates the ideas into the next revision of the program. I am always confident that Support on the other end of the phone is there for me too. thanks guys keep up the good work

user friendly good support reports available

I have had a great overall experience with ConsignPro and all the support staff. I have trained a few employees on operating the software and they find it easy to navigate.

I couldn't imagine operating a consignment business without ConsignPro. ConsignPro is always updating and implementing the software to fit the needs of businesses. They want your input and suggestions. The ConsignPro customer service and technical support really go above and beyond to help.

The ConsignPro program can do so many things that I feel overwhelmed figuring out how it all works, thankfully the support team is always there to help.

My shop has been open for two months, and already my customers are commenting on how professional my price tags look. This is because I use ConsignPro. The system is so well-organized that the labels provide my customers with all the information they need, helping them shop with ease and speed. Speaking of speed, I can print 200 labels for items in minutes. The convenience and the professional look puts my shop ahead of the rest in my area. I am so pleased with the entire ConsignPro system. It is so easy to use. If I have any concerns, all I have to do is call my support person and I am helped immediately. The support is always professional and easy to follow. I just love Alison. She is such a great help and very knowledgeable. I love her and ConsignPro to pieces. I know I can always depend on ConsignPro. It is like a close friend. I will never go without the support of ConsignPro. If I have questions about any of the machines, etc., I get a personal email giving me quick feedback from Brian. It is so beneficial to know that the entire company has my back. In my experience, it is very unique to have such a connection with your service provider. The ConsignPro system has great summary spreadsheets that print daily, monthly, or yearly reports as you need. I paid my sales tax for the quarter with ease, with the help of ConsignPro. The sales report listing sales tax was a dream. Adding new consignors, adding new inventory, finding inventory, payout to consignor, and printing payout receipts are all so much easier in the system than doing all this by hand. Absolutely everything you need it right at your fingertips. ConsignPro is a well-oiled and fine system that any successful business must have. I give ease of use, functionality, product quality, and customer support a huge 5 stars. I am still learning all the benefits provided by such a genius program. This is so far beyond what I expected. Choosing ConsignPro was one of the wisest business decisions I have made thus far!

We have been using ConsignPro since December 2013 - now that my employees fully understand the system, I will not likely ever use anything else - Support is something I maintain annually and although we don't have a need to call on them much anymore, when we do it is a very quick fix. I have and will continue to recommend it, I can't imagine anything doing a better job of managing our inventory of around 10 - 15 thousand pieces.

ease of use

some information reporting is not available - doesn't integrate with our card merchant service - the training materials are not very good - We have developed our on program, but still new users are limited and it takes months for them to know the system efficiently

Although developed for consignment stores, It’s suitable to a wide range of retail. It keeps my inventory, POS and reports easily & accurately. Support is just a call or click away pretty much 24/7. Also like the user’s Facebook group. Can learn a lot from other’s experiences.

It was easy to set up, great online tutorials and user guide, frequent updates based on user needs and Fantastic support.

Compatibility with online quickbooks although no issues with desktop version

We began using ConsignPro in 2002, and have never looked back! This is an awesome program. When we first started our household consignment store, Fratz Consignment in Fenton, Michigan, we logged everything by hand. Within six months we realized a computer program was desperately needed. I did research online and downloaded several trial consignment programs. At the time my computer skills were limited, as well as those of my sister and mother. Working my way through those trial programs was no easy feat, until I opened ConsignPro! I could not believe the difference. The ease of using the program was unbelievable. Within a day I was contacting Brian to sign us up. Fratz is now 10 years old and ConsignPro has been our first and only consignment program. The support, in the early years, Brian, and now as well with Allyson, couldn't be better. We have had computer issues, blown hard drives as well as other glitches, and Brian & Allyson have always been able to get us up and running again. They have walked me through several data crises when I didn't think there was a light at the end of the tunnel (due to my computer system, not the ConsignPro program). Fratz has grown greatly in 10 years, and ConsignPro has grown right along with us. Brian and his team continually update the program. Not just once a year or so, but several times a year. They listen and incorporate ideas and suggestions from their customers. We have never found the program lacking in any way. New employees can jump right in and begin using the program immediately. Consignor reports, sales reports, financial reports, customer data base, it's all there and more. Purchasing and utilizing ConsignPro has been one of the best decisions we have made for Fratz. I could not imagine operating Fratz without Consign Pro. I would and have, without hesitation, recommended ConsignPro to those looking for a consignment software program!

The product that we were told we were getting is NOT what we received. We are now invested in a system that we're not fond of, but can't really afford to switch from. Before buying in, we were told that consignpro worked with excel and quickbooks (it does not). You cannot print reports with customized fields, you cannot even print to PDF. We have had to incorporate many workarounds to accommodate our many individual consignors. So, everything is working, despite the limitations of consignpro. There is also not a true 24/7 support.

The lack of ability to print customized reports.