Ehopper Software


 

eHopper is a cross-platform point-of-sale software designed for small size retail stores and available for Windows, Android, iOS and Poynt Smart terminals. In addition to the POS module, eHopper offers a suite of applications like order management, inventory management, and customer management.

eHopper helps businesses manage various front as well as back-end store operations including, payment processing, reporting, staff management, order and inventory processing. Order types are customizable and include take-out, quick sale, drive-thru, and delivery options. Customer information like purchasing and payment history can be saved in real-time. Businesses can personalize their service and receipts as well as create and run email marketing campaigns. Receipts can be printed or emailed to customers right after they order. Multiple payment options allow stores to accept payments via credit and debit cards, cash, Apple pay, Samsung pay and EBT.

eHopper is suited to a variety of different merchandisers, including quick service restaurants, liquor stores, jewelry stores, convenience stores, and more.

 

Ehopper - Customer management
 
  • Ehopper - Customer management
    Customer management
  • Ehopper - Discount
    Discount
  • Ehopper - Order management
    Order management
  • Ehopper - Payment
    Payment
  • Ehopper - Receipt
    Receipt
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

42 Reviews of Ehopper

 

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Software Advice Reviews (5)
More Reviews (37)

Showing 1-5 of 5

Justin from Quinn The Eskimo
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

You Get What You Pay For

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Pros

- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot

Cons

- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Review Source
 
 

Melanie from Grooming salon
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Good product for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very user friendly. great customer service, was there to help me get setup and going from the beginning and very friendly.

Cons

not enough fonctionnality like loyalty programs, does not calculate inventory, is not compatible with all cash registers.

Review Source
 
 

Jeff from Illusions Night Club
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Probably great for some, but not for us.

Ease-of-use

Functionality

Product Quality

Customer Support

First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar.

Pros

User friendly interface, easy menu setup

Cons

Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer.

Advice to Others

Be aware that providing your phone number to this company will result in calls - yes, plural, even if you ask them not to call anymore. While the software itself works just fine, and while the issue with the buttons not having the option to remove the space for photos was not a big deal, I was very turned off by the number of calls I got about a product I just wanted to try out.

 
 

Kanyon from Uncle Pete's Coney Island
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ehopper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software itself is great. The only problem I have is they told me it was compatible with Windows 7 or newer, yet my windows 8 (as generic as it possibly can be) isn't compatible for some reason.

Pros

the layout of the pos and back office are very easy to understand.

Cons

compatibility.

Advice to Others

discuss with the sales person about what is is on your computer or tablet and have them set it up for you if possible.

 
 

Penny from Jackpots Entertainment, LLC
Specialty: Bar / nightclub

June 2016

June 2016

Ok product, terrible customer support and sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this.

Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.

Likes Least

The customer support and sales. The product itself is fine.

Recommendations

Get it all in writing, or don't do it. They change what they tell you.

 
 
 
Showing 1-20 of 37

Jaime from Merchant Lynx Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great Company, Great Software, Awesome Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Review Source: Capterra
 

Laurie from Pop's Vape Shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Vape shop review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!

Pros

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons

I have not figured out how to transfer data to my Quick Books Destktop.

Review Source: Capterra
 

Joe from Feelin Smoothie
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.

Pros

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

Cons

None at all. Been very happy with my overall experience.

Review Source: Capterra
 

Katherine from RP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Great System and Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

Review Source: Capterra
 

Graham from Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far the only hurdled have been getting our products loaded. The support was ok but it took a day for any help. and a few requests weren't even answered.

Pros

Ease in making a transaction
Functions well
Looks nice

Cons

Quite difficult to set up (loading products and variations etc)

Review Source: Capterra
 

Nina from sunbeam market
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Not what i would recommend it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

bad bad experience i am dealing with. i am canceling it.

Pros

new system something new.
nice scanner,,,,,

Cons

worst customer service i had to deal with support team and he just hangs up. and also ignore my email. they take to long to set something up and all.

Review Source: Capterra
 

Danielle from Auric
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the all in one is smooth and works so well together.

Cons

No real flaws. It's easy to use, easy to maintain and sleek!

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thank you Danielle! I'm glad to hear the All-in-One Touchscreen POS terminal is performing well for you.

 


October 2018

October 2018

Online Shopping Made Easy

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I’m glad we were recommended eHopper, which helps me train the newly hires how to use it in a smooth manner. This program connects customers online orders to our store. Our customer department can access the inventory of their orders in one system. Software is simple to use and not complicated to manage online.

Cons

The features are great but needless to say, the price is quite expensive. It would be ideal if they could lower their price so they accommodate more customers who have a strict budget.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

We have been working hard on our point of sale/online ordering integrations. It's wonderful to hear you are enjoying it's ease-of-use.

 


October 2018

October 2018

Ehopper review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pos is easy to use. Back office works with Excel which I like.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up.

 

Sandi from Lock & Load Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Very Pleased with EHopper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very happy with Ehopper and the customer service they have given to me. I ran into a problem at a show and I called them and they helped me figure it out and fix it. If I have any questions about anything, they are there to answer all of my questions and I have had a lot of questions.

Pros

The software is very easy to understand and use.

Cons

The thing I like least is that the signature box on the merchant reader is too small but the only other option is to have the customer sign on the register but then I am constantly having to move the whole register around for the customer to sign. I have the all in one register.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

We really appreciate you taking the time to respond, Sandi. It's great to hear that our team was able to assist, in real-time, when you had an issue at a show. Our All-in-One Touchscreen POS Terminal now comes with a customer facing display. Someone will contact you soon to see if an upgrade would be of value to you.

 

Alicia from DT Range, LLC/Davtac Custom Arms & Ammo
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Do not like it at all

Pros

Do not like nothing at all!!! To many steps and not user friendly

Cons

It is not user friendly and the reports are not what i like for break down.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

We are very to sorry to hear that you did not enjoy your experience with eHopper POS, Alicia. We are always working to improve our reporting functionality, and user feedback like this is incredibly valuable to our overall process. If there is anything specific we could do to improve your experience, or to get a better sense of your unique business needs for things such as reporting features, we would be happy to reconcile however we are able.

 


October 2018

October 2018

Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use, products display, currency options

Cons

Diagrams of restaurant tables, price of the product

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!

 

Jillian from Aloniu
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good for larger companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the functionality of the software.

Cons

The price. For smaller businesses it’s not really worth it.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thanks Jillian! Feedback like this is vital to our development process.We strive to balance our features with a price point that is affordable to business of all sizes.

 

Jose from Ambro’s tacos y mas
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and very organized

Cons

It is hard to find the url link for back office and pos

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thank you Jose! You can always access Back Office at https://bo.ehopper.com/

 

Cletus from Thrift A Lot
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

E Hopper review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to setup and get running. Competitively priced for entry level point of sale.

Cons

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address.

 

Marie-Helene from La crème de la crème creamery inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Our new pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and affordable! Great customer service.

Cons

Still missing few options like traffic report...

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thanks Marie-Helene, very please to hear you are happy with eHopper's Support team!

 


August 2018

August 2018

Great Service, Limited Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.

 

Kevin from Main Street Coffee
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

INCREDIBLE CUSTOMER SER VICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent

Pros

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Cons

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: August 2018

August 2018

 

Hey Kevin,
It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!

 

Gencho from Petmania
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ehopper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Review Source: Capterra

  Response: eHopper, B2B Soft

Date: October 2018

October 2018

 

Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!

 

Wendy from Mex Y Can Association
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for large-scale events!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Review Source: Capterra