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Thrive
Thrive
Thrive is a point-of-sale (POS) solution by Granbury Solutions that helps streamline operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, customer loyalty ma...Read more about Thrive
TouchBistro
TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBi...Read more about TouchBistro
Toast POS
Toast POS
Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this so...Read more about Toast POS
LS Retail
LS Retail
LS Central is a unified POS and ERP software solution built on Microsoft Dynamics technology. It brings together several functionalities in one application such as financials (the Microsoft Dynamics ERP), point of sale (POS), stor...Read more about LS Retail
Sapaad
Sapaad
Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), cus...Read more about Sapaad
Aldelo Express POS
Aldelo Express POS
Aldelo Express POS is a full-featured cloud-based restaurant technology platform that simplifies and enhances everyday restaurant operations. With merchant-facing and customer-facing integrated ordering and digital payments, Aldel...Read more about Aldelo Express POS
Poster POS
Poster POS
Poster is a cloud-based mobile point of sale (POS) and inventory management solution for food service industry. The inventory management application can alert users when they are running low on a menu item. It allows users build t...Read more about Poster POS
GoFrugal
GoFrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-pr...Read more about GoFrugal
CAKE POS
CAKE POS
CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, ...Read more about CAKE POS
talech
talech
Talech POS is a cloud-based retail, restaurant & bar and professional services solution that offers point-of-sale (POS), inventory and customer management, appointment scheduling and deep, real-time analytics. The solution stores ...Read more about talech
InTouchPOS
InTouchPOS
InTouch POS is a point of sale solution for restaurants including quick service, fine dining, delivery, nightclub, room service and drive through style. The system is customizable and can support many users. It provides users an o...Read more about InTouchPOS
OpenTable
OpenTable
OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers conne...Read more about OpenTable
Rezku POS
Rezku POS
Rezku is the premier POS, used by successful restaurants, bars and pizzerias to compete at a higher level, earn new business and eliminate headaches. Rezku comes complete with everything modern food and beverage concepts need for...Read more about Rezku POS
AB POS
AB POS
AB POS is a cloud-based point of sale system that assists small to large-sized restaurants, bars and clubs with menu creation, seat reservation, and multi-store management. Offering tools like online ordering, delivery, takeout, m...Read more about AB POS
Social Taste
Social Taste
Social Taste is a cloud-based food ordering solution catering to small and midsize businesses like restaurants, cafes and grocery stores. Key features include Facebook integration, an ordering module and an admin module. The ...Read more about Social Taste
Online Food Ordering System
Online Food Ordering System
Food-Ordering.co.uk by Naxtech is a cloud-based online ordering script that is suitable for restaurants, caterers and delivery. It enables users to manage customer orders and deliveries. Key features include in-store ordering, aut...Read more about Online Food Ordering System
HungerRush 360
HungerRush 360
HungerRush is your trusted partner in the restaurant industry, providing integrated solutions designed to simplify your operations and enhance the overall dining experience. Whether you're standing up your first restaurant or look...Read more about HungerRush 360
eDeliveryApp
eDeliveryApp
eDeliveryApp offers customized food ordering and delivery mobile apps for businesses that do local delivery. The solution is suitable for grocery stores, dry cleaners, restaurants and similar delivery-based businesses. Key feature...Read more about eDeliveryApp
Shift4Shop
Shift4Shop
Shift4Shop, formerly 3dcart, is a comprehensive cloud-based eCommerce solution that helps businesses create online stores with all necessary functionality already built in. Businesses can create online stores using their own desig...Read more about Shift4Shop
Clover
Clover
Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardwar...Read more about Clover
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Buyers Guide
Last Updated: March 16, 2023Restaurant business owners and operators must meet the ever-changing expectations of their customers. The rise of digital and mobile channels has increased consumer demand for food delivery options, prompting the rise of a viable food delivery software market.
Are you enjoying a piece of the restaurant delivery pie? Imagine if your restaurant could do what it does now and also rake in additional revenue from deliveries.
There’s likely one major factor standing between you and this additional revenue stream: a lack of food delivery software. That’s why we’ve developed this buyer’s guide to help restaurant owners and operators get a grasp on the food delivery software market.
Here’s what we’ll cover:
What Is Food Delivery Software?
Common Features of Food Delivery Software
Restaurant Delivery Software Deployment Options
Benefits of Implementing a Food Delivery Platform
What Is Food Delivery Software?
Food delivery software enables and supports the delivery of menu items from your restaurant to your customers’ locations. Sure, you could probably get by managing deliveries without any restaurant delivery software. But how many delivery drivers do you think you could manage with pen, paper and maybe an Excel spreadsheet?
Food delivery software automates much of the delivery management process, including:
Processing delivery orders
Assigning deliveries to drivers
Capturing delivery order payments
Food delivery platforms also record and analyze delivery order data for reporting. This provides operational insight which helps you make informed decisions about your delivery business and determine the resources necessary for its success.
Restaurant delivery software provides improved experiences for delivery customers, drivers, kitchen staff and management. The following list of common features explains how it does this.
Common Features of Restaurant POS Systems and Food Delivery Software
For the most part, food delivery software offers customer-facing, back office and driver-facing capabilities, including:
Online menu | Features restaurant food items on a website for customers to review. Can be easily and frequently updated for specials and other necessary modifications. |
Enables orders to be input and sent to the kitchen for preparation. Orders can be entered either by a server at a POS station or by a customer using online ordering. | |
Kitchen management | Notifies kitchen by printed ticket or digital screen when new orders come in. Kitchen can track menu item counts and notify front-of-house staff if certain items are running low. |
Driver routing | Directs drivers to customer locations to complete the delivery order. Most systems account for traffic and offer optimized routes based on customizable settings. |
Delivery team management | Gives managers insight and transparency into the whereabouts and upcoming delivery locations of all delivery drivers. |
Delivery zone management | Allows users to set and adjust the area in which they deliver. This can include multiple zones with increasing delivery fees based on distance from restaurant. |
In addition to these food delivery management capabilities, fully functional restaurant point of sale (POS) systems typically offer these main features:
Growing use of tablets in the consumer space has driven down POS prices, making it realistic for restaurants to equip servers with tablets for taking orders and processing payments anywhere in the restaurant. | |
Inventory management | Restaurant inventory rotates every day and many items are highly perishable. A sufficient tracking system is required to manage food spoilage and deal with vendor deliveries and relationships. |
Customer relationship management (CRM) | Customer contact information and order histories are highly valuable data for all restaurants in order to build repeat business. CRM capabilities help restaurants gather, store and act on this valuable information. |
Employee management | Restaurant employees require clock-in/clock-out capabilities to record their hours. Digital scheduling and trading shifts is also a necessary function, and there are tax implications for servers, who must report income from tips. |
Food costing features manage the value of the combined ingredients into a succinct menu item. Food costing capabilities enable restaurant operators to set appropriate costs that balance margins with reasonable prices. |
Restaurant Delivery Software Deployment Options
Here’s a detailed look at the three main restaurant delivery software options available to your business:
Restaurant POS system with food delivery functionality. Many restaurant POS systems offer integrated online ordering and food delivery capabilities. (You may not know this, if your restaurant falls into the 63 percent that aren’t currently using a POS system. If so, you should be exploring formal restaurant management systems instead.)
Stand-alone food delivery software. If you already have a POS system and only need to add delivery capabilities, there are specialized software options targeted solely toward restaurant deliveries.
As an alternative to these specialized software options, many restaurants are opting to surrender their delivery business to third-party online delivery platforms.
Third-party food delivery platforms. Over the past decade, third-party platforms have flooded the online ordering and food delivery space. We’ve written about the potentially egregious and inflated cost of partnering with online restaurant ordering systems such as GrubHub, Eat24 and others.
The decision boils down to either paying these food delivery platforms a percentage of every order (and even a service subscription fee) or purchasing and implementing your own food delivery software and hiring drivers.
While each has their own advantages depending on your specific needs, we’d strongly recommend building your food delivery platform out of a formal restaurant POS system. Such an integrated system will simplify management tasks such as reporting and analysis.
Benefits of Implementing a Food Delivery Platform
The benefits of implementing a food delivery platform mostly depend on your current software usage and which delivery platform option you choose.
For restaurants that already have an established POS system. Adding a food delivery system will bring you the benefits of having a systematic approach to your delivery business. Rather than managing delivery orders on an ad hoc basis, formal food delivery software will provide increased visibility into the status of your delivery orders. You’ll be able to track the order from the time of entry through preparation and driver pickup and delivery.
For restaurants without a POS system. You’ll benefit from the added delivery business mentioned above, but your overall restaurant business will also be elevated by automations, improved processes and increased visibility. With a proper implementation, you’ll see immediate returns from improved order accuracy, more efficient employee communications and detailed reporting and analysis.