All HDPOS smart Reviews
1-21 of 21 Reviews
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Saleh
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Best POS I ever used
Hd pos made a big difference in the way we used to run our business. It's a great product that enabled us to control all aspects related to our products and services. We now can make better decisions because we now how much we sold, how much we profited from each product which helped us to focus on the one that profited the most. Not only that, but we are now have a better grip on the finance and we became less anxious about constantly tracking stock levels.
PROSIt has everything we need to run our business and it's interface is user friendly. Customer support is also top notch
CONSHd pos needs some time and dedication to learn everything it offer to the user due to its comprehensive features
Damian Ngere
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Good quality and easy to use software with excellent features and perfect customer support from team
The software is very user friendly and it can be easily customized to meet the desired needs of the customer to serve in various sectors of business settings.Moreover, its permanent license is one time purchase without any annual renewal fees.There are free frequent product updates and free online support.Not to forget the simple online tutorials available to the user for proper understanding of the software features and operations.By virtue of being a reseller, i have installed this product to many customers and there are no serious issues or challenges encountered this far.Whenever i get small issues, the team is available to help my technical team out and even to directly sort out my customers
PROSVery reliable and real value for money.Your technical team are always online to offer support when needed and the features and numerous possibility of report customization is outstanding.
Bharat
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2023
Be very careful with their subscription model
Be very careful in dealing with this company. I was an early adopter with HD Poas Easy V1 and then upgraded to a client server package for my new store, with yearly subscription and support for two systems. They initially charged an upfront license fee of ₹42,000 and said yearly subscription for support and other related services will be ₹9,999 ... Now after the completion of one year when it's time to renew the subscription, they will disable access to the billing system and claim as it's automatic and license subscription model and since you have agreed to all commercials we can disable and you can renew it whenever you want to reactivate paying additional charges. This is nothing but trying to hold a customer to ransom by blocking off access to your business data and billing operations.Please be very careful in dealing with such subscription based services that collect a huge fee upfront and then blacks your access in the name of subscription.Their customer service, particularly one person also needs to be trained to speak in a polite and respectful manner to a paying customer. The person I spoke to has always had a very condescending tone and attitude, like he is doing the paying customer a favour which further aggravates the situation.The software is good to use etc but their subscription policy is very flawed especially when one buys the higher end Client server package. What is the point in paying such a high upfront software cost and then getting key blocked
PROSEase of use, friendly interface and basic reporting
CONSCustomer service is really awful and their customer service executives are rude and condescending
Reason for choosing HDPOS smart
I was an early adopter of their HD POS easy and then upgraded the software to the client server edition
Sharad
Verified reviewer
Textiles, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
User Friendly software and Value for money.
HDPOS is a very powerful tool and has lot of features. We use the software for purchase, sales, supplier payments, etc. Since few of our stores are located in remote locations where internet is a problem, we work on disconnected mode.This is a great value for our business. There were some problem at times when our staff was not able to sync the data but HDPOS team handled it very well. It is a good product and made with details keeping in mind a businessman's scenario. Extremely happy with this software as it has manages all my business requirements very well without any hassle, is user friendly and is definately value for money.
PROSEasy to maintain supplier payments and receivables. Great software for handling the accountancy of business. User friendly.
CONSTakes some time in opening certain tabs.
Harsha
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
The team is great, has a solution for ALL issues and customisations, professional, Dependable.
The software was GST compliant on time. Though the rules regarding GST were not very clear initially, the software provided a GST compliant solution before the roll out of GST it self. The software has helped me save on a lot of stationery too.
PROSFor every customisation request they work over it and provide a solution better than expected. The software as it is itself is loaded with features that users from varying businesses can make us of. Software updates keep coming in much faster than we can utilise. Most importantly for the company, money is not the criteria. They are really concerned about providing solutions to customer issues.
CONSAs expected when migrating a software the user interface takes time getting accustomed to, here all that I wished was thay the user interface be just a little more comfortable in certain parts of the software.
Mr. Jose
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Best software with excellent services
User friendly as it really made it easy for a non technical person like me and pocket friendly. Best support service. Reports customized as per my business need. GST report was very easily defined as per govt. norms which made it easy to file my returns.
CONSTill now didn't find any major issues as such. But very few times it took longer to contact the support team, but still they have very good documents and videos for reference where most of my issues were resolved
Prema
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Have been using HDPos for the last 4 years and their Customer Care is the best till date
All our outlets have this software and it has made the store staff efficient in handling the stock and sales very effectively.
PROSEasy billing process and updates are also good , and the tutorials are useful in times when we forget any process
CONSReports are a bit complicated , could have been made simple and user friendly , personally i found it difficult to find the report required.
Ketan
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great Product. Great Price. Great Support.
Easy & Fast POS Billing, Real time data through Auto SMS & mail, User level security, Telly data transfer, Stock Management, ETC.,
PROSPOS Fast billing Features, Multi Location and Stock Management, User level flexibility for customization, SMS Scheduler,
CONSMIS Reports, Print Options for Invoice design, Financial Part of software is not designed well flexible.
Jaya
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
User Friendly and Good Support from the team
Able to automate the billing in counters and outlets
PROSUser Friendly, Good UI, Availability of online tutorials, Support Response, Management is very keen to resolve bugs.
CONSUser Management Hirerachy could have been better. Given options with enable and disable validities - Eg: adding coupons to invoice. Could make the application open a little more faster. Make it tablet ready. Some inconveniences can tweaked in using it. Send email related version updates.
Mitesh
Food & Beverages, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Easy to use software with best customer support.
In the software overall integration between different departments (modules) are amazing. It can also export all the financial information to tally at no additional cost. The support service is the best for this software.
CONSMaking changes in the software or addition of different hot key is little complicated in the software.
Aditya
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Unprofessionals and errors in accounting
Worst experience with sales and support team
PROSThe look wise its better and easy to install ourselves
CONSFunctionality is not upto the mark, most of the reports shows error. softwre hangs most of the time.. even with 100MBPS speed
Reason for choosing HDPOS smart
Their sales team promise the star and gave the stone... Rest all were not giving any false promises by mistake also. Now HDPOS asks for proof and they will only remove their sales employees every 6 months
Ketan
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Product, Great Price, Great Support
Great Owner, Great Product Manager Kuldeep Great Support from rep. Satisfied with all financial transactions and transfers from company. No complaint.
PROSEasy to use, Good Customization Options, Latest Features Available, Least time to install demo and make the project live. I like Support from rep from Company as and when required very prompt and perfect as needed.
CONSNot providing much space for dealers to earn from software selling. Customer's doesn't pay more than MRP of the product shown on website. 25% margin is very less. there should be more options that will encourage the dealer to sell more software in all fields.
Aoife
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Helpful customer service, reliable product
Easy to work with, nice support team that are helpful and always willing to update / change software to suit needs.
CONSLimited in some functionality - many reports / procedures that might be expected of a piece of software such as thing have not yet been implemented .
Mazen
Building Materials, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Cash register is under control
Every day sales and activities are recorded
PROSA POS thta provides full control of your daily sales, inventory control and many other features needed to run your business
CONSif some tailor made modifications is available in addition to some customs setup adjustment then the software will be more than efficient
Ahsas
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
Best & easy POS software for work & especially GST reports to upload GST returns
Pictorial Feature is the best option which makes it more attractive, also Price List iption is good to add multiple prices in on go without changing item name, barcode
CONSSometimes error occurs while adding items or editting items & its difficult to resolve it. Also items wihout HSN/Sac is difficult to find out
Nabeel
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2017
Good
I am a reseller in Bahrain..
PROSIt's all in one software.. user friendly and easily to use. Good this is the payment system and the accounting all done by the system..
CONSIt's visual.. the POS has lots of things which are not required which makes its uncomfortable to work on. can discuss more in details over the phone..
Prachi
Electrical/Electronic Manufacturing, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
We are using HDPOS Smart to manage our website and it has never been easier!
Realtime website updates became possible for us.
PROSWe can instantly update our website, add new products, catalogues, videos and even blogs. HDPOS Smart is very user friendly and easy to understand. The support team does a great job! We are using HDPOS Smart to manage our website and it has never been easier!
Pavan
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2020
Poor Customer service and Errors in Accounting
The software i liked it but the support is very bad and the major profit and loss reports are not accurate they frustrated me so much with their bad support they do not respond well the interest which they have before me buying the software after that it will change completely
PROSThe software will be suitable for all business if it works fine
CONSThe reports are not accurate some of the major reports are does not work properly and only static reports will be devoloped on order any customized dynamic reports they wont make it they just throw terms and conditions on your face.
Kiran
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2019
A complete solution
Good software.
PROSEasy to use. Good design Good reports.
CONSEmail schedule Multiple db. User management
Sunaina
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
excellent software
best, worth it, must go , thank u fr all ur support
PROSi loved all features, easy to use fr billing, inventory management, employee management, commision distribution, vendor management, 24/7 customer support
CONSnt cum across any till now.......its the best software till now fr me
Reasons for switching to HDPOS smart
coz of 24/7 customer support
Hussain
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed July 2017
Excellent software but no customer support
Maximum functionality, loaded with minor features. Easy to use user interface. Detailed options for inventory, accounting and reporting.
CONSThere is no customer support. Emailed them four times once regarding buying their software and thrice regarding a query but sadly no response whatsoever.