ITWercs is a solid software solution for our businesses. From setup, training, ongoing support and ease of editing menus, pricing, inventory, vendors, California required time clock, reporting, integration with Restaurant365 for our accounting have all worked very well and have been very stable.

I like that it is so easy for our staff to learn how to use as well as the stability and its reliability. IT WORKS!

The one thing that would be really helpful is if we could have a way that we could insert a custom uploaded budget and sales report. Currently there are very good sales reports with ITWercs. Being able to have our custom budgets for our restaurants in the system would be a great help for the management teams.

No major issues. Great value for the money we pay for it.

Easy to use, fast, and User Friendly. Good customer service.

Seems old-school, hard and complicated to tailor it to our business needs, and restarts slowly.

It is easy to use and it can do everything we needed so no more having and paying for multiple programs

Took a while to get it going how we needed it to work

We have been using the POS for over a year now and as time goes by it gets better and better as the support team learn about our needs as a restaurant. The platform is user friendly which makes it easy to train new staff.

My favorite parts of this system are: 1)having the ability to work directly with the developer to customize our experience. 2)connection with hourly staff through the app. 3)Ease of use with reporting

lots of steps to add new menu items, can be a bit cumbersome .

I really do like the new pos system like I said I do a lot of work on it and it is much easier this. Micros was. I think sometimes it can be slow but I really haven’t had too many issues at all, a couple of small glitches but nothing serious and customer support is usually pretty good.

I like how easy it is to do more functions from the nodes around the pub than on enterprise system such as, changing prices, 86d items, reopening and closing checks is a way more accessible than micros was. I also really enjoy all of the enterprise functions and reporting, much easier to work on the manager side of things. I am the main person who puts button and makes changes so it is much easier than micros and I Also love that it is cloud based and I can do work at home.

I think sometimes it can be slow for high volume, and I also don’t like how you can’t do some certain features that you could on micros. I don’t like that I can’t add events to my schedule, and sometimes the credit card readers take forever or don’t work. I think the speed screen could be bigger as well and fit on to one page.

Nice colors, combing checks is a lil confusing

The way your menus use the lower quantity buttons is very confusing. The way you split checks and payments is difficult for the most veteran sever. too Many menus. Add on, subs, mods, etc.... maybe many things just need to be adjusted but it is not nearly as easy to use as aloha the industry standard. When you clock in with a bar drawer it makes log back in after clocking in, annoying. The combine check screen could be easier to understand there’s almost too much info on the screen

The system in our newest restaurant has crashed up to 9 times per day for weeks and your tech support is showing a lack of sense of urgency and concern.

At the moment, nothing. Your system is costing me hundreds of dollars a day and comps, or online reviews from customers who don’t understand that it’s not our fault

You picked a terrible time to send me a survey.

For a small restaurant, this system has everything we need. Because the customer service is so good, the issues I have setting up the back office are made easier. But, since I am someone who tries to do it on my own and usually after the restaurant closes, the back office can be frustrating.

I came into this with the system having been set up so part of my issues deal with having to retool items to fit the restaurant. The customer service has been great. Any issues I have the have been addressed at the latest by the next day (if not an emergency).

I do not feel the back office is user friendly or the labels overly intuitive. Once you know what the labels do it becomes easier but you can't always just go in and find what you're looking for. There also seems to be a lot of steps in trying to add items and if you miss one small detail it is difficult to figure out how to get it to work on the POS. Also, when you forget your password it is a PITA to get a new one. The code you are sent never works.

The unit is always freezing. At times I have to read boot the POS system. There's not a lot of support for For us.

The ability to see clock in reports and fast track table times or rather ticket times.

The time it takes for servers to imput tips and the lag time. It constantly is slow and freezes.

The install was very easy and support is very helpful and timely. We have the system in 6 locations and it is nice to be able to tailor each to their specific needs as each location is very different.

the reporting functions are thorough and track more than our old system

Items can’t be deleted if put in incorrectly

Easy to use. Things are easy to find for the most part.

The refreshing that’s too long. You have to repeat lay click to refresh.

Easy to use. Easy to figure out and navigate

Not as many functions on my end needed for compliance