Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden] and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

So far, we have no complaints and are really satisfied with the system and the support.

My longer story is under BF on the BBB website. [sensitive content hidden] But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?

For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.

Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

24/7 support, ease of adding and modifying menu items.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

So good so far.

We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.

Well the worst part of about any POS is the onboarding but that is what it is.

Our business works better and is more transparent, we get more accurate pictures and we are able to work on items that will bring sales more easily.

We tried other POS systems but customizing was expensive and they didn't work as we wanted them to. Lavu system multi purpose-built with the features and reporting were right on and we were able to merge it to our own easily and they work great.

So far anything we have ran across we have been able to solve rather easily and smoothly. We haven't encountered a true negative.

Very good to finally resolve and get the refund on accounts as promised

Familiarity and previous experience working with Lavu

Length of time to resolve issues associated with account

Overall our experience with Lavu is great, the onboarding team made sure everything was set up correctly and functioning. The ease of use and flow of the system makes using Lavu a wonderful experience.

The best thing about Lavu is the inventory and pricing down to the ingredients.

Lavu still needs more available features and be more open to customizing.

But wait there's more! How about the fact that the kitchen printer prints two checks, that no one can seem to fix. Not only does it waste an enormous amount of paper but it is confusing as the checks are not identical and it blows through a ribbon in 3 or four days! Occasionally it will resend an order back yo the kitchen that has already been made, etc... The is no individual item printer assignment either which means that you have to send an entire category instead of just one item to a screen or printer.

The iPhone app. Really nothing else, really.

WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE! Let's start with the outright misrepresentation of their product. I specifically asked if they had online ordering and I was told yes we do. After I had purchased the system and went to set it up I asked "Well how do I set up the credit card integration for the online ordering?" Then I was told "Oh we have online ordering but we don't have online payment" WHAT!!? This is 2017 not 1999 what do you mean you don't have online payment? "We had a problem with it and had to take it off line, we should have it back up by Nov." Well today is 08-21-2018 and guess what I still don't have? You got it - online payment.

The acceptence of my small business and the customer service is great.

I have not used Lavu long enough to say I like a least.

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service.

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter tip or total, and show total. Entered tips should disappear from screen - be able to filter list On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do. Auto grats need to show on payments page Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types Tip screen times out , and deletes entered tips

The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition

How simple the product is to use is why we choose lavu

the security settings are not detailed enough for modifying it to meet my needs better

Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.

There are NO Pros for this POS. Never using the software is the best Pro out there.

After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY

It’s been like a love and hate relationship

It was nice and easy to get used to. The system was nice.

The WiFi would go offline sometimes for hours

Lavu has made it much easier for our restaurant to handle the influx of customers during the summer months

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

If wifi is flaky, system slows done, especially in busy times

Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS.

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system. Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus. The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out. The Lavu POS software has worked great for us and I highly recommend it.

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Feeling frustrated and unheard

I like the iPads to send tickets to the cook and track sales

After two years of using the POS system, they still have not corrected the payroll setting s for OT as per Alaska Law. It has been reported over and over again for 2 years, yet we continue to receive automated msgs that they are working to resolve the issue. If you own a business in Alaska, I can guarantee that you are paying too much in OT . If you are an Alaskan owner relying on a manager to trust your payroll settings you had better check this yourself.

Fair learning curve

iPad capability, informative and [SENSITIVE CONTENT] is deeply appreciated

One location at a time we have to input only one location at a time this is frustrating

Ease of use Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

The payroll integration solution would help the value of the service.

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Need some better basic features: -Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants. -Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.