MyPOS Connect
About MyPOS Connect
Most Helpful Reviews for MyPOS Connect
1 - 5 of 41 Reviews
John
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
MyPOS - An excellent choice for POS system
MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.
PROSMyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.
CONSComing from MS RMS system, one thing I'm missing is the ability to secure any field/data on the screen and only select user(s) can see them. e.g. Landed cost. But this really depend on your business requirements/needs.
Reason for choosing MyPOS Connect
We work with TriCity for a very long time and their support is second to none. Even we decided to not use their payment gateway partner, they still supported us all the way.
Reasons for switching to MyPOS Connect
We went from MS Dynamics RMS (forces me to choose MS Dynamics 365 on the previous question) to MyPOS. Lack of support, functionality after EOL announcement.
Vendor Response
Hi John, thank-you for your review and your kind words. We all appreciate your loyalty and enjoy working with you and your team. I agree that MyPOS Connect's user security functionality is not as granular as RMS was. However, for the specific example of product cost (landed cost, supplier cost, etc.), there is a security setting that enables you to hide all costs for specific users. Please contact our Support team and they can show you how to set this up.
Replied March 2024
Alex
Tobacco, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
My POS Connect
I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.
CONSThe a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.
Reasons for switching to MyPOS Connect
Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.
Vendor Response
Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.
Replied August 2020
Trevor
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Shooter's Choice MyPOS review
Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not. 12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start.
PROSEasy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales
CONSmissing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.
Reason for choosing MyPOS Connect
2 main reason. Cost and support. We felt we knew the support team from our pervious system and trusted them to give us the same level of support so we stuck with what they knew.
Reasons for switching to MyPOS Connect
Are main reason for making the switch was we were told Microsoft was ending all support for RMS in the coming years as well as the API for online was very poor and we as a company wanted to take the next step in the online world so we made the switch to MyPOS
Vendor Response
Hey Trevor, thanks for your input, it's greatly appreciated, although I have to say that this is the first I have heard of your struggles with MyPOS Connect. I want to apologize for any misleading claims during the sales cycle; it's not how we roll. But since I jumped in at the end of your evaluation cycle, I take full responsibility for that. I agree, we did have some challenges launching our API. It needed a lot of tweaking after the initial release. Thanks to you folks and other early adopters of the API, I believe we have ironed out all the wrinkles. And you're right about having to exit from one screen to open another screen. This is a limitation of the UI that we are hoping to solve at some point in the future; even though it has not been a concern for most of our customers. I hope that, in future, you feel comfortable enough to contact me directly if there are any other concerns.
Replied May 2021
Carol
Museums and Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
MyPOS for Museums
MyPOS was relatively simple to implement and functions for all our needs: daily admissions, annual passes, retail sales. Despite there being a huge list of reports to choose from, there were a few reports that we required not listed. The team at Tricity had no problem customizing the reporting to suit our needs. The till functions are pretty intuitive and it has been very easy to train our team.
CONSThe process to enter new product and print tickets can be a bit slow (we don't always have a PO) and it would be helpful if we could batch print barcode labels for a delivery. Shopify integration wasn't as intuitive as other products that I've worked with (ie. Lightspeed), but the customer service team was a huge help in getting things running smoothly.
Vendor Response
Hi Carol, thanks so much for your review. I just thought I'd make a recommendation on a couple of the points you discussed. MyPOS Connect does let you batch print barcode labels for a delivery. You just need to go into your Purchase Order and click on the Print Labels tab. From there you can print labels for all the products on that PO. There is also an optional plug-in available, called the Label Wizard, that gives you even more flexibility for when and how you print barcode labels. Regarding the process to enter new products, I highly recommend that you contact our Support team on that; they can show you a number of ways to make this job easier and quicker.
Replied March 2024
CHANNING
Farming, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
MyPOS Connect review
Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...
PROSLicense fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.
CONSThere are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.
Reason for choosing MyPOS Connect
Attentive, local support.
Reasons for switching to MyPOS Connect
Initially, pricing, looking for local service.
Vendor Response
Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly.
Replied July 2020