NCR Silver Software

3.76 / 5 (133) FrontRunners®

About NCR Silver


NCR Silver has been designed to meet the needs of small, independent retailers seeking a mobile point of sale (POS) solution.NCR Silver allows retailers to track customers and sell their products not only from standard POS touchscreen terminals but from iPad, iPhone and iPod Touch. This can be managed anywhere, at any time through their Online Back Office reports and dashboards.

The marketing and social media tools allow users to stay connected with your customers. They allow users to create custom messages about deals, specials and other important announcements.

The mobility of the solution allows these users to collect payment on their mobile device, at the table or in the home of the customer. The system combines the ability to track sales and profitability with marketing efforts and social media tools.



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Supported Operating System(s):

Web browser (OS agnostic)

133 Reviews of NCR Silver

Average User Ratings

Overall

3.76 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(40)

4 stars

(51)

3 stars

(21)

2 stars

(11)

1 stars

(10)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 133 reviews

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June 2019

Lindsey from Bricks & Minifigs Littleton

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2019

Some very good pros, and some pretty frustrating cons

Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Pros

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Cons

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

July 2018

Veeka from Ray Haluch, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

July 2018

NCR Silver

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

July 2018

Gil from 394 Holding c

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Good compromise between cost and functionality, and great customer service

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

Pros

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Cons

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

November 2018

Lynn from Arches Footcare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

November 2018

Big changes in Customer Service and they've lost me

Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.

Pros

I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.

Cons

In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.

July 2018

Chris from BrewHound

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

More than a cash register!

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Pros

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Cons

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

July 2019

Jerry from Woodshed Gifts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2019

Solid software but not as versatile as hoped

The POS system, like others, allows me to track business flow when not in the store.

Pros

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Cons

Can not customize the customer information that you wish to have at a glance.
Can not set up tax exempt customers for automatic tax exemption.
Can not readily link inventory to my existing website.
Can not set up scannable customer ID cards readily.
Can not see inventory at a glance for quick inventory checks on items.
Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory.
Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone.
Sales team said these were all included in the purchase, but were not.
Expensive software, overall less feature rich than Square but 33% higher per month.

June 2019

Wendy from PYRAMIDS INC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

NCR Silver meets our multi store needs

Pros

This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

Cons

The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.

June 2019

michael from Patas De Perro LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

2.0

June 2019

Problematic

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

Pros

Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.

Cons

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

July 2019

Kelley from The Emporium Gift Shop & Li'l Willie's Ice Cream, Sweet Treats and Takery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Payment reporting inhancement

Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Pros

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Cons

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

June 2019

Denise from Brush It Off

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Stress releaf

I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.

Pros

Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.

Cons

Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.

July 2019

Lori from The Oilerie Sun Prairie

Company Size: 2-10 employees

Review Source: Capterra