Prophetline Retail Software

4.59 / 5 (16)

About ProphetLine


ProphetLine is an on-premise point of sale (POS) solution that caters to small and midsize businesses across industries such as footwear and apparel, electronics and appliances, furniture and home decor, sporting goods, general merchandise, rentals, service, nightclubs, franchise, guns and tactical gear and other retail operations. It helps these businesses to manage their day-to-day business operations and interactions with the customers.

ProphetLine offers customer relationship management (CRM), merchandise planning, accounting, employee management and inventory management modules. As a point of sale system, ProphetLine includes serial number tracking, warranty tracking, multi-tender acceptance, rentals management, gift card and loyalty program tracking and touchscreen integration.

ProphetLine also includes built-in retail analytics and reporting, including open-to-buy planning and a retail stock ledger. It also includes direct customer email marketing and integrated online shopping to assist with marketing and web orders. ProphetLine supports integration with other CRM and accounting platforms is support, such as QuickBooks and Microsoft Small Business Manager.

Perpetual licenses are offered for a one-time fee. Services are also available on a monthly subscription basis that includes support via phone and email.

 



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of ProphetLine

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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November 2018

David from Process One

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent customer service, great software.

Our experience over 20 years running Prophetline has been excellent. It is rare to find a software vendor with this level of support. They answer the phone! Really, a live person will answer the phone without prompts, etc. if you have a question or need help in any way. These folks are head and shoulders above our other software vendors that require email support.

Pros

The software is easy to use, and most importantly, does not crash! Nothing is worse than getting a call from an employee telling you that the POS software has crashed - this has never happened, not even once, with our Prophetline installation.

Cons

I wish we could select an receipt printer for individual customers, as some still like the large full size receipt on 8.5x11 paper. Of course we can always print the larger receipt, but it would be nice to be able to set this up ahead of time. This is just a minor 'nit-pick' - really there is nothing I dislike about Prophetline.

August 2018

Doug from Sportsmans of Delmar

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Prophetline pos software

If every company was as pleasant to deal with as those guys running a business would be a lot less stressful.

Pros

The tech support is outstanding. The very best I have ever encountered. Available during normal business hours. US based and very helpful. The software i9s good but it is the tech support that really makes it great.

Cons

Not really a con but there are a lot of capabilities I do not use.

Response from ProphetLine of

Replied August 2018

Doug is one of many of our customers that are on a low monthly subscription price. It includes all software, upgrades and unlimited support calls. An inexpensive way to get into a robust software package. Doug is a good customer and expects and gets good service.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

We love ProphetLine

Point of Sale program, that helps or office run smoothly, from reports to tracking products, ProphetLine has it all

Pros

We have been using ProphetLine for more than 4 years now, the software is easy to use, and the customer service is hands down one of the best customer service departments I have ever had the privilege of dealing with. Always quick to answer the phone adn always treats each questions with professionalism and care.

Cons

Nothing, we are very happy with the complete system

Response from ProphetLine of

Replied August 2018

We like to think of all our clients as unique and they need unique solutions. Our support is tailored to their specific needs.

August 2018

Bill from Sharp Photo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best Point of Sale software for Photo Labs

I like the fact that I own the software and I don't have to keep renewing a licence. This software is so reliable that we don't need a lot of help or support.

Pros

Easy to use and train employees. I like the editing and information we can get from the sytem. This is also the most bullet proof software we have!

Cons

I'd like to have an easy way to pre-pay for orders placed where the software can still track the project until completion.

Response from ProphetLine of

Replied August 2018

Has been a customer for many years and purchased the product. Even though Bill has not purchased a support and upgrade agreement, it can be bought on an as needed basis.

November 2018

Kayla from West Plains Electric Supply Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Overall Very Satisfied

Pros

The email capabilities are very convenient from all departments. The ability to send emails to groups and from preset templates has helped save money in postage and paper. Most importantly the time saved in sending correspondence to customers or vendors has made our jobs easier.

We also really like the ability to update product pricing when we receive the products.

Price quotes are simpler and we like being able to recall quotes to an invoice.

Cons

We are not able to email reports to customers from the system. We often have customers that want signed copies of their invoices but this system does not allow us to send a range of invoices per customer at one time.

One thing we miss from our old system that we are not able to do with this one is make changes to invoices saved in house for our charge accounts.

November 2018

Jennifer from Winter Photographics Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2018

Good robust system

The software does what it needs to. There has been virtually no down time over the past 10+ years we have been using Prophet Line.

Pros

The service tracking module.
Customer purchase history.

Cons

The biggest negative for us is the inability to change customer ID numbers on the fly, and also combine customers (and keeping the dominant customer ID) also during the work day. This is achievable but all stations must be closed apart from the server. This is not efficient.

November 2018

LuAnn from Scooters Lawn & Garden Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Good Software

The team they have is very helpful, and courteous .

Pros

This is one of the easiest to use. You make a work order or invoice on same screen. Parts are very easy to put in and edit.

Cons

The least I like about this and probably the only thing, is that when the mechanic uses a part on a machine that part stays showing we have it in stock even though we don't until they decide to come pay and pick up.

August 2018

Ethan from Field Optics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

ProphetLine for Windows

It was a good program that worked well in one store but I had trouble making it work over multiple locations

Pros

self contained in my location I could get the information I needed. Lots of pre made reports and customization avialable

Cons

We had a lot of trouble with transfering inventory between locations. too slow part of the problem was ours but part of it was that we couldn't get it going.

November 2018

Sue from The Paint Store of Arkansas, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Very Customer Friendly

Pros

I like that when I call I speak to service representatives that can get into my system and show me how to use new features as well as fix problems I've caused. They can also customize certain forms according to my needs.

Cons

Not ALL reports accurately show a/p or a/r balances. Some are for reference only.

November 2018

Alexandra from Chuck's Boots, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Chuck's Boots Review

Pros

It is very easy to use and does everything we need it to do.

Cons

It requires a lot of updates and sometimes runs extremely slow on all other computers except the back office computer.

When loading new styles into a matrix, you have to scroll down to add things past a certain point which is frustrating.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra