Ricochet
About Ricochet
Awards and Recognition
Ricochet Pricing
Ricochet POS - $159/month or $1599/year (billed annually)
Starting price:
$159.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Ricochet
1 - 5 of 115 Reviews
tammy
Retail, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Absolutely the best software for your business!
Alexandria
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
PROSThe customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
CONSThe only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Vendor Response
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage. Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
Replied December 2019
Bart
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
PROSAbility to Organize Consignment Items. Multiple updates Sleek design
CONSSome of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)
Reason for choosing Ricochet
We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.
Darla
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2020
Ricochet user
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
CONSUnless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Vendor Response
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
Replied January 2020
Dawn
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Very Functional Ricochet Consignment Software
We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.
PROSThis functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.
CONSBeing able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.
Reason for choosing Ricochet
Very helpful and accommodating sales and support and ease of use of software.
Reasons for switching to Ricochet
We needed more functionality plus a reduced fee for credit card processing.
Vendor Response
Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!
Replied December 2019