About The EDGE

The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types.

Inventory management is one of the applications that provide features such as bar code scanning and integration that makes it easy for users to add, manage, and track products in the system and on the shelves.

The EDGE's marketing tools help in building customer relationships. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates....


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Supported Operating System(s):

Windows 8, Windows 10

10 Reviews of The EDGE

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2017

MICAH from LOUISIANA ROOFING CONTRACTORS

Company Size: 2-10 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Great Product for Commercial Roofing

The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS!

Pros

The Edge has many features to be utilized for whatever trade you're in. Customer support has always helped us out with any features we may have forgotten how to use. So many features to use.

Cons

The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch. That's not necessarily a con, but it makes it a little more intimidating to jump into. There have been very few bugs we've encountered, and those were very minor. The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help.

April 2019

Lisa from Dean's Jewelry

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

This is a great inventory software program.

Pros

We enter all the inventory into this software and it is integrated with QuickBooks. We are able to do inventory counts really easy through The Edge. It will then tell you what you are missing (hopefully none) and give you an accurate count. We also use it for our Point of Sale. Any sales we are able to run through The Edge and our merchant account is integrated also. We are able to run A LOT of different reports to give us the information that we need for our inventory purposes. They are always working on new updates to keep everything current. They are always available if you need any help or just have a general question.

Cons

It's not really a bad thing, but sometimes you have to wait for The Edge to fix an issue and that can be time consuming sometimes. That could just be me being impatient. :)

June 2019

Thomas from Studio Jewelers, Inc.

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2019

Worst support ever!

In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems.

Pros

In the early days, it's reliability. Boy has that changed!

Cons

Terrible Customer service. Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable.

January 2020

Flor from Ambria College of Nursing

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2020

EDGE As a Secure Way To Store Sensitive Information

Easy to use and everyone who has secured opportunity to access find it very time saving to grab data or information whenever needed.

Pros

I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform.

Cons

I did not find a tutorial, learned on my own figuring out. Overall, EDGE is still a good way way to collaborate information.

September 2019

Rebecca from healthcare

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2019

Inventory Specialist

It was better than hand-written system we used to use!

Pros

I loved the customer favorites feature so we could show spouses exactly what their significant others wanted for a special occassion.

Cons

It was a bit bulky to and had too many fields for inventory entering.

July 2018

Alicia from Diamond Couture

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2018

Edge for jewelry is precise but crashes a lot

Overall Edge is good for jewelers but needs some technical improvements to prevent it from crashing.

Pros

We like that Edge offers jewelry specific features, such as appraisals and has fields related to Jewelery in the inventory section.

Cons

The Edge system seems to crash an awful lot. One day I was trying to put inventory into the system and it crashed every other item.

June 2018

Jenny from Gold Lady Jewelers

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

5.0

June 2018

I don't have any major complaints with the software, but it could be a bit more user-friendly.

Pros

This software has all of the basic capabilities we needed, and it didn't take too long to learn the basics needed to ring up customers, log repairs, etc.

Cons

I used what I think was an older version (I'm sure there's something newer out now, so some things might be addressed), but I found it a little clunky. While it's not overly complicated, there are definitely things that could be streamlined.

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

January 2020

Not good not bad

I had better experience with different platform product than Edge. Some aspects are good but the overall is not easy enough to get through.

Pros

I like the fact it show us when an action needs to be completed for the customer. The inventory aspect is also pretty wise and I like that.

Cons

It is too complicated in different point of view. You have to link orders, it is not easy to see through each sales from each associate...

September 2014

Beth from Scott's Custom Jewelers

Industry: Luxury Goods & Jewelry

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2014

The Edge POS

Pros

I like that it's intuitive; the categories make sense for both reporting and setting up.

Cons

The setup is very labor intensive, but it's worth it because in the end, you'll have your data exactly how you want it. I was unprepared with how many hours it would take to set it up for my stores.

February 2015

Jennifer from Grunwald & Kiger Fine Jewelers

Industry: Luxury Goods & Jewelry

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

February 2015

Once you get it, you've got it!

Pros

I like how it is organized, and the company is very helpful.

Cons

It would be nice to have access to past webinars for reference.